Get Satisfaction Cookie Policy

Get Satisfaction's website and application places cookies, which are small text files, on your computer or mobile device when you use Get Satisfaction's service or browse our website. This is standard practice for all websites.

When you visit a Get Satisfaction hosted website we use session cookies to allow us to uniquely identify you while you are logged in and to process your interactions with the Get Satisfaction servers.

We use persistent cookies that only we can read to make it easier for you to log in to the service and use its features. Cookies are also used for performance reasons and for technical reasons such as balancing our website traffic to ensure our customers receive reliable and consistent service.

Session cookies: Session cookies are temporary cookies that expire and are automatically erased whenever your close your browser.

Persistent cookies: These usually have an expiration date far in the future and stay on your computer until they expire, or until you manually delete them.

Essential Cookies: Many of the cookies that we use are essential to the use of the Get Satisfaction application and it will not function correctly without these cookies.

Functional Cookies: We use other cookies to track users' activities on the site, to understand user preferences and improve the user's experience. Some of these cookies are served up from third parties such as Google Analytics, MixPanel and New Relic and are used to understand the behavior of users within the Get Satisfaction application.

Domain aliasing: While most customers use a GetSatisfaction URL for their communities e.g. getsatisfaction.com/mycommunity, some customers use domain aliasing so their community URL might be something like community.acme.org. For customers that use domain aliasing, some of these cookies will be served up from, in this example, community.acme.org and other cookies will be served up from getsatisfaction.com For information about how to delete cookies for your particular browser see http://www.wikihow.com/Clear-Your-Browser's-Cookies

By using the Get Satisfaction application, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the application.

Use of cookies by Get Satisfaction’s application

The table below provides information about the most frequently used cookies set by the Get Satisfaction application and explains their use. Our corporate website (The table below provides information about the most frequently used cookies set by the Get Satisfaction application and explains their use. Our corporate website (The table below provides information about the most frequently used cookies set by the Get Satisfaction application and explains their use. Our corporate website (www.getsatisfaction.com) and other affiliated properties may use cookies in addition to those listed below.) and other affiliated properties may use cookies in addition to those listed below.) and other affiliated properties may use cookies in addition to those listed below.

Name Type Duration Purpose
_sfn_session Persistent 1 mo Used to identify the session between your browser and our servers – required to be able to identify you so you interactions with our application can be processed by any server
uuid Persistent 1 mo A randomly generated unique user identifier that allows us to identify users who return to the Get Satisfaction application within one month
__utma,__utmb, __utmc, __utmd, __utmv, __utmz Both Session and Persistent Various durations from 1 hour to 1 year Cookies used by Google Analytics to collect information about how users use Get Satisfaction.  We use this information to compile reports and to help us improve the site.  These cookies collect information in an anonymous form, including the number of visitors to the site, where they have come from, browser information and the pages they have visited.  Click here for a full description of Google Analytics cookies.
is_human Persistent 1 month Used to differentiate between a human visitor and a bot – typically a crawler from a search engine such as Google, Bing, Yahoo etc.  Allows us to exclude bots from the statistics we produce about community activity.
JSESSIONID Persistent 4 minutes Anonymous value used by New Relic to collect application performance information.
avatar_url Session Session URL to the user’s avatar location.
canonical_name Session Session A one way encrypted value that links to the user’s real name or nickname.
logged_in Session Session Specifies if user is currently logged in or not.
token_hash Persistent 1 mo A one way encrypted value that allows us to access information about the current user.
token_issue_date Persistent 1 mo Timestamp of when the token_hash was created.
use_real_name Session Session Used to define whether to use the user’s real name or nick name in their community interactions.
user_id Persistent 1 mo A unique identifier for the user in the Get Satisfaction application.
user_name Session Session The user’s name.
user_nick Session Session The user’s nickname.
company_history Persistent 10 years URL of last visited Get Satisfaction community.
billing Session Session A one way encrypted value used to identify the user.
Sign over error Session Session For single signon users, stores information about the most recent signon failure if the single signon attempt fails

Cookies Used on our Corporate Site

The table below provides information about the most frequently used cookies set by Get Satisfaction's corporate site (www.getsatisfaction.com) and explains their use.

Domain Type Duration Purpose
__utma
__utmb
__utmc
 __utmz
Persistent 2 yrs

Google Analytics is a web analytics service provided by Google, Inc. to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyze how frequently the same people revisit our website, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.

Domains placing these cookies: tumblr.com and vimeo.com, blog.getsatisfaction.com, getsatisfaction.com, product.getsatisfaction.com, billing.getsatisfaction.com, widget.getsatisfaction.com. info.getsatisfaction.com

id Persistent 2 yrs

DoubleClick ads. Your browser offers up the unique ID from your cookie and serve ads to your browser and web pages.

Domain placing this cookies: doubleclick.net

datr
lsd
Persistent
Session
2 yrs
Session

The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. The lsd cookie contains a random value that is set when a Facebook user logs out in order to prevent cross-site request forgery (CSRF) attacks.

Domain placing this cookies: facebook.com

JSESSIONID
BIGipServer
CFID
CFTOKEN
Session Session

This cookie is used to improve the usability of the public website by remembering a user's browsing session. For example this cookie is used to remember the search criteria in pages and to show pages last visited in the footer.  Silkroad is a vendor that provides applicant tracking software for job openings.

Domain placing this cookies: openhire.silkroad.com

khcookie
NID
PREF

Session
Persistent
Persistent
Session
6 mos
2 yrs

We use Google Maps on our Contact Us page to provide detailed information on how to locate us. Google Maps stores up to three cookies. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify how best to reach us. We use the Google Maps tools on the basis that Google adheres to its privacy policy which can be found at http://www.google.com/policies/ and its terms of service for Google Maps at http://www.google.com/help/terms_maps.html.

Domain placing this cookies: maps.google.com

ARPT Session Session

Default behavior of setting IP address in cookie as server identifier

Domain placing this cookies: marketo.com

optimizelyBuckets Persistent 10 yrs

Stores the experiments and variations that a user has been bucketed into. Therefore, the user will continually see the same variation for every experiment on the page. The information is in the format {"Experiment_Id":"Variation_Id"}. This cookie also has an expiration time of ten yrs.

Domain placing this cookies: log3.optimizely.com

optimizelyEndUserId Persistent 10 yrs

Contains the end user's unique identifier. Used by Optimizely to track information on a per user basis. This cookie has an expiration time of ten yrs to ensure that an end user will continue to be properly identified and thus prevent duplicated data even over long periods.

Domain placing this cookies: log3.optimizely.com

mc Persistent 2 yrs

This cookie is used in conjunction with a Quantcast tag (also known as web beacons or pixel tags). This cookie helps us deliver targeted advertisements to visitors to our website when they visit third party websites. 

Domain placing this cookies:quantserve.com

ACTIVITY
APISID
demographics
HSID
LOGIN_INFO
PREF
SAPISID
SID
SSID
use_hitbox
VISITOR_INFO1_LIVE
Session
Persistent
Persistent
Persistent
Persistent
Persistent
Persistent
Persistent
Persistent
Session
Persistent
Session
10 yrs
18 mos
10 yrs
10 yrs
10 yrs
10 yrs
10 yrs
10 yrs
Session
6 mos

Google set a number of cookies on any page that includes a Youtube video. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behavior ofYoutube users, including information that links your visits to our web site with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States.This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account. 

Domain placing this cookies: google.com

JSESSIONID Session Session

This cookie is used to improve the usability of the public website by remembering a user's browsing session. Offers a performance management solution enabling developers to diagnose and fix application performance problems in real time.  

Domain placing this cookies: beacon-1.newrelic.com

pid Persistent 2 yrs

This cookies are created by Twitter. In this case they are present because a Twitter widget or button is being used on our website.

Domain placing this cookies: twitter.com

       
_mkto_trk Persistent 2 yrs Marketo tracking cookies allow us to collect information about how you use our site after you have received an email from us. The cookies track data linked to your email address and include data such as how you arrived at the site, how often you've visited, and which pages you looked at. To opt out of this, you can disable cookies or unsubscribe from Business Stream emails using the link on the bottom of the email.
_sfn_session Session Session Used to identify the session between your browser and our servers – required to be able to identify you so you interactions with our application can be processed by any server
is_human Persistent 30 days Used to differentiate between a human visitor and a bot – typically a crawler from a search engine such as Google, Bing, Yahoo etc.  Allows us to exclude bots from the statistics we produce about community activity.
mp_super_properties Persistent 30 days Delivered from the mixpanel the data tracking service.    Mixpanel is similar to Google Analytics and used for funnel tracking and conversions. Cookies here are used to access information when admins are signed-in, store preferences and store a limited amount of behavioral data. 
uuid Persistent 30 days A randomly generated unique user identifier that allows us to identify users who return to the Get Satisfaction application within one month
km_vs, km_ai, km_lv, km_uq, kvcd Persistent 5 years KISSmetrics is a web analytics service provider, we use this to analyze visits to our site. You can opt-out of KISSmetrics on their user privacy page (http://www.kissmetrics.com/user-privacy)
w3tc_referrer Session Session W3TC sets a cookie so it can ensure the correct user experience for a Wordpress based site

Cookies Used by Our Community

Get Satisfaction’s own community (getsatisfaction.com/getsatisfaction) uses the cookies below - these cookies are specific to Get Satisfaction’s own community and are not used on other customer communities hosted by Get Satisfaction.

Name Type Duration Purpose
_hasseenGetSatisfaction_03 Persistent 2 months Used to detect if a user has clicked on the Close icon on the yellow “alert bar” used for important announcements.  This bar is only displayed to web visitors who have not previously clicked on the alert bar close icon for a particular alert.
mp_super_properties Session 1 mo Used to store aggregate search data for later analysis.

Questions?

Any questions about this Cookies Policy should be addressed to legal@getsatisfaction.com or can be mailed to:

Headquarters

Get Satisfaction, Inc.
1550 Bryant St.
Suite 350
San Francisco, CA 94103
877-339-3997
Contact Sales

Last updated August 23, 2012.