Direct support requests away from high-cost service channels and increase agent productivity.
Let your customers create social knowledge for you.
Empower your best customers to become support champions on your behalf.
While growing the business 5x, support volume reduced by 30%
Over 2300 members participating and
2000 topics in their community
Over 2,600 community members and 1,769 topics posted in the community.
8% drop in shopping cart abadonment and a 5% increase in search traffic
Supports over 6300 members participating in their community
80% of customer problems resolved with tools provided in the community
Increased peer-to-peer support response rate by 557% year-over-year
3500 customer generated topics to answer questions
Able to support millions of users with a mostly volunteer support staff
Quickly understand what your customers care most about.
Analyze how customers discuss their needs -- community as a live focus group!
Gather in-context feedback on products, either in a private or public community experience.
Community tightens alignment between what the market needs and which products they develop
35% of community members are brand enthusiasts who want to share ideas
Five communities in to collect feedback in five languages
5 Get Satisfaction communities in French, German, Spanish, Italian and English to support customer.
Made refinements to pricing model based on community feedback
Developer community allows coders to collaborate and share insight
4 products supported on Get Satisfaction & over 2,500 participating community members.
Focuses product investment on enhancements that TriNet customers really care about
More than 3,000 customers have shared product ideas in the community
Drive more pageviews with engaging community content.
Easily create community-powered customer experiences on your website.
Leverage customer reviews and praise as marketing content to generate new leads.
Pampers Facebook Community creates content that drives SEO for the their brand website
Community pageviews are a source of customer acquisition
5% improvement in referral traffic to their marketing website from the community
Customer testimonials in the community convince prospects to buy
Using company updates, Hallelujah Acres announces and discusses company events and promotions
Using "praise" topics, they highlight a customer of the week
Improved brand equity from customer testimonials in the community
Community topics are a source of pageviews that drive new customer acquisition
Shoppers get product questions answered on product pages
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