Community Details Page

The Community Details page in the Configure Workspace contains core personalization options for a community. Community Admins and Official Reps have access to the Community Details page.
 

Topics Covered

 

Basic Information

  • Organization Name – the name that you’d like to appear in the user profile bar, and at the top of the community itself

  • Language – the language that you’d like your community, Engage widgets, and Facebook application to use
  • Community URL
  • Custom Community Title – the phrase you’d like to appear in the browser tab when users visit your community
  • Description – the content that appears underneath the community name near the top of the community
  • Feedback Email Address – enables the “send privately” feature on Engage widgets and the Facebook app

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Community Version

  • “New User Interface” enables the new version of the Get Satisfaction platform. This interface is responsive, easy to update, and is the platform that will receive new feature updates and bug fixes
  • “Legacy User Interface” enables the previous version of the Get Satisfaction platform. This interface is not responsive, requires custom code to update, and will not see any new features implemented for the remainder of the lifecycle
It may take up to 5 minutes for the platform to update based on your selection.

 

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Logos & Badges

  • Logos are used in the community in the absence of a custom header
  • Custom Champion favicons are only displayed on the legacy application (user interface)

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Participation Settings

  • Message to the Community content is displayed on the right hand side of the community in both the new and legacy applications. Approved HTML can be used to add styles to the text, include links, embed images or video clips, etc.

    “Message to the Community” on the new user interface

  • Participation status is only displayed in the legacy application (user interface)

    “Message to the Community” and participation status banner on the legacy user interface

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Support Links

The Support Links section allows community managers to link to any external sources that might be relevant for their community members. Helpful links include: product information pages, marketing pages, your company’s blog, Twitter account, support pages, a link to private support for 1:1 help, etc. You can also link to specific community topics or product pages as well.

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Google Analytics Settings

Adding your Google Account ID allows community teams to track certain community data in their Google Analytics dashboard. Popular community data that is tracked using Google Analytics includes: page views, referral pages, search traffic, etc.

If you don’t have a Google Analytics UA code, you can sign up for one at http://www.google.com/analytics. The Universal Analytics code is not supported.
 

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Participation Suspension Settings

The participation suspension feature allows community employees with a management seat enabled to suspend the participation privileges of problem users within a specific community. This feature requires a valid email address to use. For specific details on how to set up and use the participation suspension tool, please read the following Help Center article: Suspending a User’s Participation Privileges

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