Community Puts the Customer First
Get Satisfaction is a platform that lets your customers interact with each other, be heard and find resolution in more ways than ever - because the power of community is conversation.
Designed with the Customer in mind
Your customers engage in the right conversations with four unique topic types: Ask a Question, Share an Idea, Report a Problem, Give Praise.
Social Knowledge Base
Your community becomes a robust social knowledge base that lets your customers get answers whenever they need.
Ask a question.
We'll see if other people have this question, too.
How do I add a new account?
It should be under “Accounts -> Settings -> Email”.
Perfect, thanks so much!
Easy Customer Engagement
Customers participate through replies, starring, or marking a plus one, letting them interact with each other seamlessly.
Does your Bronco bike come in blue?
Yes! It comes in red, blue and black.
Empower Your Advocates
Identify your Champions and empower them to help out in the community.
Conversation Happens Anywhere your Customers Are
...and your customers are everywhere. Get more social by bringing your community to them with multi-channel features including our suite of engage widgets, SEO optimized content and social network integrations.
Management Tools Put You in Control
You’re the host, so you determine what type of community experience your customers will have. Choose whether to make your community private or public, customize it to match your company’s branding, and organize content in a way that’s valuable for you and your customers.
Restricted, Private or Public
It’s your choice - restrict your community to a specific group, mark the content as private so it won’t show up in search results, or keep it public so everyone can get involved.
Customize to Match Your Brand
Keeping your company's look and feel inside of your community is important. With Get Satisfaction, you can easily customize your community to match your branding.
Moderation and Curation Tools
Management seats give you access to the tools to moderate the community, curate content, manage users, and keep conversations on track.
Managing a Customer-First Business by Design
Gain real-time, insightful customer feedback to benefit your business, while providing awesome self-service solutions for your customers.