Companies That “Get Social” Use Get Satisfaction

You’re in good company. Some of the biggest and most innovative brands in the world use Get Satisfaction to develop better customer relationships, amplify their social strategies, and acquire new customers. Get Satisfaction For Enterprise offers all the security, scalability, and integration big businesses need to engage millions of customers.

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  • Mint.com 75% reduction in support tickets.
  • Techsmith 1,200 product ideas generated by users.
  • P&G Pampers Facebook Community creates content that drives SEO for their website.

Get Satisfaction for Enterprise helps big business

Our comprehensive customer community platform is built to meet enterprise-level needs for service, customization, and business process integration. It includes all the capabilities of our Core Platform and Small Business versions plus enhanced platform capabilities and additional customer success services.

Customize to Your Brand

Want your customers to have a seamless experience? You can fully brand your community. Your customers won’t even know that we host your community. And, we won’t tell them unless you want us to.

Integrate with Your Systems

Worried that you’re simply buying another solution that’s not integrated with your CRM? We’ve got that covered. You can seamlessly integrate your community with your key business systems.

Get Set Up for Success

You’ve got a community. Now what? How do you get started and drive community success? We provide you with a comprehensive set of success services, from setup using a tried and true implementation methodology, to training, mentoring, moderation, and the expertise of a designated Customer Success Manager. With our services your community is sure to be a success.

Guarantee Up-Time

We know you’re concerned about your image. Being always available is one of your must-haves to maintaining your image. You can rest assured your community is available 24 x 7 x 365. We provide you with a Service Level Agreement (SLA) if that makes you sleep at night.

Track Community Data

How healthy is your community? Community Health Analytics for Enterprise is a comprehensive reporting platform to monetize community data and enhance customer service efficiency. With more than 100 pre-built dashboards, you can see your impact on customer engagement, traffic, responsiveness and self-direction.

Make Your Community Private

We understand that some customers want to hold conversations in private. We enable you to set up a private community where you control access. If people want to join, they’ll need to ask you for approval.

Custom Branding

  • Customize header and footer
  • Domain aliasing

Success Services

  • Success Manager
  • Set-up Services
  • Mentoring Services
  • Moderation Services
  • Training
  • Premium Customer Success Services

Business Process Integration

  • CRM Integration: Salesforce.com
  • Case Management with Social Ticketing
  • Business Process Technology: Advanced Workflow and Custom Notifications
  • Helpdesk Integration: Zendesk, Desk, Jira, Pivotal
  • Yammer Integration
  • HootSuite Integration for Social Monitoring

Multi-Channel and Social

  • Mobile
  • Facebook Application
  • Website Integration
  • Search

Private Community

  • Private Tags
  • Topic Type
  • Topic Browsing
  • Search Intercept

Enterprise Analytics

  • Community Health Analytics
  • More than 100 pre-configured reports
  • Custom reporting
Enterprise Solution Features Expand All
Community Features Expand
Private Community Restrict access and content to your community with a required login.
Private Tags Customizable tags allow you to sort topics into categories specific to your needs.
Topic Type Ask a question, report a problem, provide feedback, and give praise.
Topic Browsing Browse by topic type or product.
Search Intercept Application automatically finds similar topics before creating a new one.
Voting Star and vote on topics and replies.
Email Notifications Keep customers engaged in relevant topics via email.
Community Management Tools Expand
Moderator Privilege (unlimited) Allow employees or appointed members (Champions) to control and modify content in the community.
Moderation tools Set topic status, highlight official replies, archive, merge, fork, remove and generally manage content in your community.
Administrator Role Provide employees with full access to the application including configuration of the community, products, roles, integrations, etc.
Employee Role Assign an employee badge to employees to help answer questions in the community.
Official Rep Role Designate specific employees as moderators to help manage the community, anoint champions, and perform limited administrative tasks.
Champion Badge Empower your most passionate customers to help manage conversations in the community.
Content Tagging Tools and Categorization Categorize your topics with content tags to differentiate between different products or services.
Multi-Channel and Social Expand
Mobile Access community content from mobile devices.
Facebook Application Don’t let conversations get lost on a wall feed. Create a community directly on your Facebook Page.
Engage Widgets Embed community anywhere on your website.
Search Optimized for search engines, enabling your customers to find community content from organic search.
Branding Expand
Custom branding Customize your community layout with unique headers and footers for a branded experience.
Domain Aliasing Map your community URL to your domain and reap the SEO benefits.
Enterprise Analytics Expand
Community Health Analytics A sophisticated analytics platform for analyzing community impact.
More than 100 pre-configured reports View reports on user activity, topic popularity, response time, customer sentiment, and much much more.
Custom reporting Customize reports to show different data slices, embed reports in other dashboards.
Business Process and Social Integrations Expand
CRM Integration Integrate with your system of record: Salesforce.com or RightNow or use our APIs to integrate with any system.
Case Management with Social Ticketing Track customer records, route customer issues, initiate private communications, and generate service reports.
Business Process Technology: Advanced Workflow and Custom Notifications Create role specific workflows and notifications to assign the best resource.
Helpdesk Integration: Zendesk, Desk, Jira, Pivotal Integrate your community with your existing help desk and ticketing systems (Zendesk, Pivotal, Jira, Desk.com and more).
Yammer Integration Integrate your community with your company’s Yammer activity stream.
HootSuite Integration for Social Monitoring Create topics, respond to and monitor tweets and Facebook wall posts all within Hootsuite.
Security and Access Expand
Secure Sockets Layer (SSL) Secure customer data and information.
Single Sign On (SSO) Integrate with your existing login system using FastPass to seamlessly pass your customers from your website to your community.
Customer Service Expand
Community Support With the Get Satisfaction community you can be sure we will be there to help and answer your platform questions.
Email Support Get Satisfaction can help and answer questions via email.
Phone Support Get Satisfaction can help and answer questions via phone.
SLA Guaranteed uptime.
Success Services Expand
Success Manager A dedicated account manager gives you a point of contact for escalations, status, and regular checkups.
Set-up Services Implementation of your community using a proven methodology. Includes live training for your team.
Mentoring Services Development of customized pre-launch plan and mentoring on community best practices for 3 weeks post launch.
Moderation Services Get Sat Certified moderation of active communities, to keep up with the pace.
Training Custom on-site training sessions on your community for your employees.
Premium Customer Success Services Includes Setup Services, community health review every 2 months, development of a customized pre-launch plan, and Mentoring Services on community best practices for 3 weeks before launch, and 3 weeks after launch — to help with the nuts and bolts of launching and then managing a new community.
Want to see Get Satisfaction for Enterprise in action? Request a Demo