Get Satisfaction and CitrixOnline
Deliver end-to-end customer support with Get Satisfaction and CitrixOnline
Whether you’re an IT manager or running a large contact center, CitrixOnline offers the perfect set of management tools to meet your customer support needs.
Get Satisfaction and CitrixOnline enable customers to deliver the most comprehensive social support. Customers can now take advantage of Get Satisfaction's leading social community support software and easily allow their end users to request live customer support via chat and remote screen sharing via the CitrixOnline integration.
Users of Get Satisfaction value the simplicity and effectiveness of self-service customer support and community. Sometimes, especially for highly technical and interactive products, self-service customer support isn’t enough. Technical customers need a deeper level of service which allows them to share their screens with technicians or support professionals. Now users can escalate beyond self-service by initiating a remote CitrixOnline session directly from the community. Company customer support agents can assist customers into full issue resolution and even provide feedback into the community with their experience, driving future self-service customer support for other customers with the same question. CitrixOnline and Get Satisfaction help you drive customer satisfaction — combine self-service with the depth of live one-on-one support with this powerful integration.
“Our technical support team prides itself in delivering the best quality of service to our students and faculty. The fact that our students and the Loyola community will be able to begin a customer initiated session directly from Get Satisfaction is fantastic — we will now be able to deliver an even higher quality of service.”
- Patrick Donohue
- Loyola University Maryland