Scale your customer service support strategy with customer community and ticketing.
Get Satisfaction + Desk.com is the combination of two valuable customer service support resources in one location - a powerful social business solution for organizations of all sizes. Customers only need to submit a query once to search both the Get Satisfaction customer service support community and the Desk.com support knowledge base. As a result, customer service agents experience lower case volume and customers find the information they need.
- One search bar to cover both your Desk.com support knowledge base and your Get Satisfaction customer service support community
- Reduce one-to-one support case volume
- Dedicate more time to high priority support issues
- Expose customers to brand discussions involving brand advocates
- Consolidate support resources in one location
- Provide a unified support experience in a customizable service center
“With this integrated customer service center we have moved beyond always trying to catch up. By exposing popular topics and answers in a single page we are able to improve the customer experience while also improving customer rep productivity.”
- Ahmad Kiarostami