Desk

Scale your customer service support strategy with customer community and ticketing.

Desk

Description

Get Satisfaction + Desk.com is the combination of two valuable customer service support resources in one location - a powerful social business solution for organizations of all sizes. Customers only need to submit a query once to search both the Get Satisfaction customer service support community and the Desk.com support knowledge base. As a result, customer service agents experience lower case volume and customers find the information they need.

Benefits

  • One search bar to cover both your Desk.com support knowledge base and your Get Satisfaction customer service support community
  • Reduce one-to-one support case volume
  • Dedicate more time to high priority support issues
  • Expose customers to brand discussions involving brand advocates
  • Consolidate support resources in one location
  • Provide a unified support experience in a customizable service center

“With this integrated customer service center we have moved beyond always trying to catch up. By exposing popular topics and answers in a single page we are able to improve the customer experience while also improving customer rep productivity.”

  • Ahmad Kiarostami
  • Fotomoto

Contact Get Satisfaction

Call us at (877) 339-3997

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