Customer Engagement Community Integration with Facebook
Turn Likes into Loves: 850 million chances to make your customers happy
Facebook is quickly becoming your company's other home page. Customers come to your social media fan page to connect with your brand and with other customers. Are you ready? Get Satisfaction’s customer engagement community integration in Facebook creates a community space within your brand page. Here your customers can share their experiences other customers as well as your community managers. All topics created or discovered in the Facebook integration are the same as those accessible through the web app, a mobile device or the Get Satisfaction Engage architecture. Boost community engagement and drive true conversations, not just wall posts and replies, with this customer engagement community and social media integration.
Companies of all sizes, from P&G to Eventbrite, use Get Satisfaction for Facebook to drive better business results through their fan page. Here's why:
Reduce Customer Support Costs, Increase Customer BlissYour customers are on Facebook and expect you to be there as well. Get Satisfaction for Facebook allows you to extend your customer engagement community to the fan page creating a unified customer experience and reducing the number of inbound support requests. Your customers and customer support personnel will love you.
Identify Brand ChampionsGiving your most passionate fans a place to meet allows you to identify brand advocates and creates unprecedented word-of-mouth marketing opportunities. Increase consumer sentiment, decrease customer acquisition costs, and work with your customers to spread the word.
Fan Driven InnovationGet Satisfaction for Facebook is a powerful customer engagement tool and allows companies to take an outside/in approach to product development, beta launches, and ideation. Build products that your customers actually want and will use. What's not to love?
“Get Satisfaction for Facebook allows us to extend our customer dialogue to the Facebook platform which also increases our visibility among a larger community.”
- Julia Hartz
- Co-Founder & President, Eventbrite