Integration with Atlassian’s JIRA
Integrate Your Community Directly Into Your Product Development Process
By connecting your Get Satisfaction community with JIRA, your customers will have their feedback incorporated directly into the product development process with the click of a button. You can create bugs in JIRA from problems reported in the community, add the most voted up ideas from the community as feature requests for your product team, and route technical questions from the community to developers that can answer them.
JIRA is the project tracker for teams building great software. JIRA sits at the center of your development team, connecting the people and the work being done. Track bugs and tasks, link issues to related source code, plan agile development, monitor activity, report on project status, and more.
Getting closer to your customer community activity is good business and will allow your organization to:
EngageGet Satisfaction provides the social platform where you can engage your customers wherever they discuss your product, be it your web page, Facebook, or mobile device. The JIRA integration now allows you to seamlessly pull that information into your product development lifecycle, while keeping your customers informed about their requests.
ConnectOnce a topic has been imported into JIRA, your product and development team can reply to that topic from within the JIRA interface. At the same time, your Community Managers and support staff can view JIRA issue status from directly within the Get Satisfaction topic. This ensures that every team within your company is on the same page.
ResolveGet Satisfaction topic statuses are automatically updated when you resolve the JIRA issue. Customers in your community will know that their feedback has been addressed without adding extra work for your development team. Increase internal productivity by creating a social engagement with your customers where they are constantly aware of issue resolution.
“To date, over 1,200 of our customers have had meaningful dialogues in our Get Satisfaction community — and thousands more have benefited. For our business, it has resulted in higher search visibility and great traffic statistics. Now with Get Satisfaction for JIRA, our engineering team can plan their product roadmaps and gain all the context that they require to provide great product management.”
- Robert Castaneda