Get Satisfaction for Salesforce

Customer Community Platform for Salesforce = True Social CRM


Salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. This integration with Get Satisfaction's customer community platform is featured as part of the Social Enterprise Showcase, has been recognized by Salesforce as innovative technology that provides our joint customers compelling additional value beyond CRM. Click here to learn more about the social enterprise showcase.

Description

Now you don't need to choose between detailed customer records and distributed customer communication - they're now two sides of the same coin. It's true social CRM.

  • Create a truly 360 view of the customer communication
  • Post customer replies, manage topics directly from Salesforce.com
  • Automatically link topics to ServiceCloud cases
  • Provide B2C Customer Service That Scales

This plan is only available for our Enterprise Customers. Interested in integrating with Get Satisfaction's customer community platform but not yet at the Enterprise Plan level? Upgrade now.

Benefits

Bring social communication into your business systems

With Get Satisfaction's customer community platform for Salesforce the communication you’re having online with your customers can now be a crucial part of your sales, marketing or support business systems. Listen to your customers and provide them outstanding service – automatically create workflow that resolves customer issues as quickly as possible and boost CSAT scores for your organization. Marketing teams can now identify brand advocates in their customer communities and engage these users to drive even more value in the communities. Or link community members to targeted campaigns, all managed and controlled in Salesforce SFA. Leverage the true power of the Force.com platform by linking the best-in-breed customer communication management platform of Get Satisfaction with the deep business platform functionality of Salesforce.com. Social Enterprise, associated logos and others are trademarks of salesforce.com, inc. and are used here under license.

“Not only is Get Satisfaction a distributed platform that we can deploy across products and social channels at will, it also seamlessly integrated into our workflow in Salesforce.”

  • Bill Russell
  • Webtrends Director of IT

Contact Get Satisfaction

Call us at (877) 339-3997

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