SugarCRM

Community and SugarCRM Together at Last!

SugarCRM

Description

SugarCRM provides a powerful, open-source CRM solution that serves the smallest customers, multi-national businesses like IBM, and everything in between. With the Get Satisfaction customer community integration SugarCRM customers will be able to engage their customers in a rich community experience, without leaving the CRM. Whether you’re using SugarCRM for support, marketing, or sales force automation, now you can engage your customers with rich, meaningful conversations and have all those conversations recorded in your community CRM. With the customer community and CRM integration you’ll be able to:

  • Create a public area of community discussions
  • Automatically associate CRM community members with existing leads, contacts and opportunities
  • Automatically create new contacts when none exist for community members Create SugarCRM cases from community topicsReply to community topics directly from CRM

Benefits

  • Bring a public face to your customer engagement with community
  • Give your support team one place to engage their community, right in their CRM
  • Decrease support costs by creating re-usable community content that can be discovered via search
  • Track your prospects’ activity in community -- learn what your prospects are talking about in community
  • Create additional leads from active CRM community members

“Both Get Satisfaction and SugarCRM are focused on helping companies deliver the best possible experiences for their customers. Users of this integrated solution from Get Satisfaction and SugarCRM will also be able to scale their support organizations more efficiently while receiving many benefits that contribute to growing revenue.”

  • Mitch Lieberman
  • DRI

Contact Get Satisfaction

Call us at (877) 339-3997

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