Bring customer community and customer service agents together for increased customer satisfaction.
Search the Community Before Starting a Chat Session This customer service community integration also allows your customers to automatically search the community knowledge base for details around their issue. If your customers find an answer to their issue, they can immediately jump to that topic for support. If this is a new problem, the customer is instantly placed into a private chat session with a customer service support representative.
Live, synchronous communication channels such as phone, chat and video can be expensive for a brand, and are often the last resort for a customer. With this customer service community integration you can provide Velaro’s best-in-class chat technology with the self-service customer service support model that makes Get Satisfaction so powerful. Reuse all customer service community conversations about your brand, whether they occur in Facebook, a mobile device or your web app, and make them available to all users who begin chat sessions with your customer support or sales teams.