Zendesk

Scale your Help Desk with Customer Support Community Software

Zendesk is the leading provider of proven, cloud-based help desk software.

Get Satisfaction provides a contemporary self service solution to capture customer knowledge and enable peer-to-peer self service. By integrating Get Satisfaction customer support community software and Zendesk help desk applications, you can get a comprehensive end-to-end customer support solution.

Our integration solution with Zendesk enables community managers and customer support agents to convert public community conversations into help desk tickets for internal escalation or 1:1 customer support. Get Satisfaction’s federated search capability allows customers to search for Zendesk knowledge base articles.

Benefits

  • Scale your customer support by adding peer-to-peer self service
  • Create a unified view of all customer support interactions
  • Develop an ever-growing knowledge base crowdsourced from your customers
  • Improve customer satisfaction by offering a contemporary customer service experience

Need more details? Read more on how to integrate Zendesk with Get Satisfaction.


Top 7 Reasons to Integrate Zendesk with Get Satisfaction


  • Enable peer-to-peer engagement

  • Robust moderation tools

  • Ability to post private comments & control access

  • Improve SEO with user generated content

  • Expose community content throughout your web site with widgets

  • Drive additional engagement with gamification -- badging & leaderboard

  • Unlimited user & management seats

Contact Get Satisfaction

Call us at (877) 339-3997

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