Zendesk is the leading provider of proven, cloud-based help desk software.

Get Satisfaction provides a contemporary self service solution to capture customer knowledge and enable peer-to-peer self service. By integrating Get Satisfaction customer support community software and Zendesk help desk applications, you can get a comprehensive end-to-end customer support solution.

Our integration solution with Zendesk enables community managers and customer support agents to convert public community conversations into help desk tickets for internal escalation or 1:1 customer support. Get Satisfaction’s federated search capability allows customers to search for Zendesk knowledge base articles.

Benefits

• Scale your customer support by adding peer-to-peer self service
• Create a unified view of all customer support interactions
• Develop an ever-growing knowledge base crowdsourced from your customers
• Improve customer satisfaction by offering a contemporary customer service experience

Need more details? Read more on how to integrate Zendesk with Get Satisfaction.