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    Community Puts the “R”
    Back in CRM.
    Community builds relationships the way
    you build any other—by bringing people
    together to have real conversations.
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    Modernize Support.
    Companies partner with us to turn
    customer service into a modern,
    cost-effective way of delighting customers.
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    Support Tickets are so 90's.
    Today's support starts with community,
    incorporating help desk and ticketing into
    a more responsive support system.

Modernize Support

Offer Self-Service

Offer Self-Service

Grow support capabilities while reducing costs.

Learn More

Improve Experience

Improve Experience.

Offer a more contemporary and satisfying support experience.

Learn More

Be Everywhere

Be Everywhere.

Support customers wherever they are.

Learn More

Capture Insights

Capture Insights.

Provide insights to the business about customers and products.

Learn More

Resources

Offer Self-Service

Offer Self Service

  • Replace higher cost support modes with self-service options.
  • Offer peer-to-peer support so customer knowledge is widely available.
  • Share an ever-growing repository of commonly asked questions.
Improve Experience

Improve Experience

  • Give customers rapid closure with a results-oriented process.
  • Keep them informed along the way with progress updates.
  • Create categories so customers find just what they need.
  • Uncover and handle developing issues with real-time analytics.
Be Everywhere

Be Everywhere

  • Offer support where it's most useful—a website or Facebook page, even in your own product.
  • Deliver support on any device.
Capture Insights

Capture Insight

  • Share customer intelligence with colleagues in other areas of the business.
  • Integrate with help desk, CRM and other applications to get a full view of customers.

Contact Get Satisfaction

Call us at (877) 339-3997

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