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I’m frustrated

I want to restore my purchase, please.

I buyed the All Guns Pack for 9.99, and I close the app, because it failed to purchase it and stayed on the purchasing screen, so I closed the app, and after open it again, I didn't have my reward, and now appears the offert again to pay another 9.99. Please, Help me. Here's my receipt and Android ID.

I did send this to the but in response, appears only this page an your facebook page, what I can do now?
Sorry for my english.
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