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Igun pro purchases

My phone had to factory reset and i lost all guns and all skins purchases i had can someone manually restore them please?
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  • Daniel (Mobile App Developer) February 04, 2019 21:14
    If you are on iOS, and you were previously signed in to Facebook, just sign in to the same Facebook account to regain access to your iGun Pro account. If you activate a new device or factory reset your device, restore your data from an iCloud backup or an iTunes backup. If you could not restore from a backup, make sure you have Document and Data Syncing turned on in your iCloud settings (turn on iCloud Drive on iOS 9), and the app will try to recover your account data from iCloud. Otherwise, if you do not have access to the old device, there is no way to be able to link your accounts. Unless you have access to the previous account's 40-digit iGun Pro account ID, there is not much we can do to recover your lost account. If you had made in-app purchases, we can manually restore those purchases if you send your Apple App Store or Google Play Store in-app purchase receipts along with your current 40 digit account ID to support@crimson-moon.com.
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  • I used a google play gift card my mom got me... How would I get the receipt and code I'm not very smart with these things...
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  • Daniel (Mobile App Developer) February 11, 2019 21:14
    Your receipts will be saved to your Google Play Store order history.

    To send us your 40 digit account ID on Android:

    1. Enter the Link Account screen (tap on the gear icon).
    2. Email the 40-digit iGun Pro account ID to support@crimson-moon.com. Take a screenshot if that's easier for you.
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