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I’m concerned

old collection be transferred to new device

i just bought a phone since my phone wont start anymore. i've lost a lot of guns including holiday camos. Can the old collection be transferred to my new device...the old device can't be accessed anymore.
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  • Daniel (Mobile App Developer) July 21, 2017 19:45
    If you are on iOS, and you were previously signed in to Facebook, just sign in to the same Facebook account to regain access to your iGun Pro account. If you activate a new device or factory reset your device, restore your data from an iCloud backup or an iTunes backup. If you could not restore from a backup, make sure you have Document and Data Syncing turned on in your iCloud settings (turn on iCloud Drive on iOS 9), and the app will try to recover your account data from iCloud. Otherwise, if you do not have access to the old device, there is no way to be able to link your accounts. Unless you have access to the previous account's 40-digit iGun Pro account ID, there is not much we can do to recover your lost account. If you had made in-app purchases, we can manually restore those purchases if you send your Apple App Store or Google Play Store in-app purchase receipts along with your current 40 digit account ID to support@crimson-moon.com.
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  • Unfortunately my phones are both on Android and the application keeps saying Facebook is coming soon. This collection is going to be painfully since i was earning 10 coins for free commercials on my Samsung but now i only earn 1 coin per view on LG.
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  • Daniel (Mobile App Developer) July 28, 2017 19:38
    Your iGun Pro account data is tied to a specific device. If you factory reset or change your device, your iGun Pro account is lost. Unless you have access to the previous account's 40-digit iGun Pro account ID, there is not much we can do to recover your lost account. If you had made in-app purchases, we can manually restore those purchases if you can send us your Google Play Store in-app purchase receipts to support@crimson-moon.com along with your current 40 digit account id.
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