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Two profile under same amazon account

My two kids play pixel gun 3D on their kindle fires with different IDs. Both fires are registered under my amazon account. Today, both devices log in under same profile (ID). The other ID shows under this ID but grayed out. We tried so many times but can’t switch. So now, they can not play at the same time. And one of the ID is not used. How do we do? We reset the fire and reinstall the game. Nothing works.
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