Any way to make it not close all the browsers as it installs?

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Hello Cirekoy,

We do have this option but right now its not visible on the site.

If you wish to have it enabled for your installer please contact us at support@crossrider.com with explanations on your app and what your needs are.

My Antivirus(Symantec endpoint Protection) detect installer as Adware.Crossid when installer try to close browser. Please give those function at site

Propostaff,

We are working closely with the antivirus companies as well as facebook and google to make sure that our platform is not flagged falsly by any anti virus company.

Whenever we encounter a new flagging we immediately take action with the related antivirus company directly.

We are very keen about our end-user's security and will not allow anyone to breach it. Every app is being reviewed by us and if its somewhat malicious it is being blocked immediately.

Can you please send us your app ID so we can have further look at this ?

This is a standard application Hello Word. The application is marked as adware, when use windows installer. To be precise, the file closebrowsers.exe. Tomorrow, when I'm at work, I can throw a screenshot.

Sorry for my english

Hi,

we have a customer that experieced the same problem while trying to install the plugin.
our appId is 11127

how can we solve it?

Hello Lior,

Symantec have had this wrongful false-positive flagging in the past.
We have contacted them in that time and they have confirmed it was indeed false-positive and un-flagged the installer EXE.

In order to verify this better, and to continue taking care of this from here, can you please provide us with the Symantec update version ?

Thanks for your co-operation, and sorry for your inconvenience,

Hi Shmueli,

thank you for the fast response.

the Symantec version is: 11.0.6200.754

please let me know if you need more information.

Regards
Lior Maimon

Hi Shmueli,

do you have any update regrading this issue?

Regards,
Lior

any update guys???