Extension installed not working on Firefox 36.0.4

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Attached image shows the error I get when using the installer

My extension ID is 57360 and 57361 for production. Please fix this ASAP if you have a fix.

This is causing problems to our users as Firefox automatically updates itself these days.

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Shmueli Ahdut (Employee) April 03, 2015 23:45

Abhishek,

I have flushed your extension so you should get the latest version.

Can you please give this another try ?

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Abhishek, I have flushed your extension so you should get the latest version. Can you please give this another try ?

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Abhishek Tiwari April 03, 2015 23:52

Nope see the same problem still

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Nope see the same problem still

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Abhishek Tiwari April 04, 2015 00:06

Isnt this the issue with Crossrider js file as that performs the check for the compatible browsers?

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Isnt this the issue with Crossrider js file as that performs the check for the compatible browsers?

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Troy Wray April 04, 2015 14:12

When trying to use FF 37, I can't install the debug extension. I get this message:

This browser is not yet supported.
We recommend you to use Chrome, Firefox or Internet Explorer.

I hadn't noticed this before because I'm routinely using the FF developer edition. Just wanted to check something on a different browser.

I'm guessing this is related.

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When trying to use FF 37, I can't install the debug extension. I get this message: This browser is not yet supported. We recommend you to use Chrome, Firefox or Internet Explorer. I hadn't noticed this before because I'm routinely using the FF developer edition. Just wanted to check something on a different browser. I'm guessing this is related.

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Shmueli Ahdut (Employee) April 05, 2015 13:45

Thanks Troy and Abhishek,

We are working on a fix for this.

Will update this thread once deployed.

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Thanks Troy and Abhishek, We are working on a fix for this. Will update this thread once deployed.

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Shmueli Ahdut (Employee) April 05, 2015 14:28

Abhishek,

Can you please specify the landing page URL which you are using for the installation process (Which gives you the error).

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Abhishek, Can you please specify the landing page URL which you are using for the installation process (Which gives you the error).

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Abhishek Tiwari April 05, 2015 17:45

Shmueli,

I will email you the URLs to the support email

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Shmueli, I will email you the URLs to the support email

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Abhishek Tiwari April 05, 2015 18:54

Shmueli,

The direct install link

crossrider.com/download/{ext id} works fine on this browser.

Do I need to update the JS file?

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Shmueli, The direct install link crossrider.com/download/{ext id} works fine on this browser. Do I need to update the JS file?

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Shlomo (Official Rep) April 05, 2015 19:04

Hello Abhishek,

Thanks for the additional information. As Shmueli mentioned, our dev team are working on a fix.

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Hello Abhishek, Thanks for the additional information. As Shmueli mentioned, our dev team are working on a fix.

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Abhishek Tiwari April 06, 2015 17:16

Thanks for applying the fix. It works now.
Can you please make sure it doesnt break with future version of FF?

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- Shlomo (Official Rep) April 06, 2015 17:25
  
  Hello Abhishek,
  
  Thanks for the update. A fix was released today.
  
  As you are aware, we always try to make sure there aren't any issues with new browser releases but unfortunately some items fall through the cracks.
  
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- Abhishek Tiwari April 06, 2015 17:33
  
  I understand. Thanks guys for taking care of this.
  
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Thanks for applying the fix. It works now. Can you please make sure it doesnt break with future version of FF?

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