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Opa January 30, 2015 13:58

Extension not installed normally on internet explorer

Problem extension is not installed correctly on internet explorer. During extension installation on IE 11 missing step for restart browser in order to show thank you page. If I have installed other browser like Chrome after extension installation, thank you page flow opens in Chrome instead of IE 11.
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  • EMPLOYEE
    Shlomo (Official Rep) February 01, 2015 06:03
    Hello Opa,

    I understand that you are having an issue with the Thank You page on IE11. Usually, this works without problems and hence in order to assist further I need to take a closer look.

    Therefore, please provide as much of the following information as possible and I will investigate:

    1. The extension id

    2. Which browser and operating system you are testing on, including version numbers

    3. The exact steps for reproducing the problem

    4. Any additional useful data, such as URLs, screenshots, videos, ...

    Comment
    good solution! good solution! (undo)
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  • Opa February 02, 2015 08:20
    1. The extension id is 33884
    2. This was tested on Windows 7, Internet Explorer 11/10/9.
    3. I ma downloading the extension then started the install process and it did not asked me if I want to quit IE so the extension can finish installation normally. After the extension is installed it opened the Chrome web browser with the desired thank you page...
    4. One thing that I have maybe saw that is helpful is that when I have before downloaded the extension and when it has worked normally then the extension was about 4MB extension code, now when I download the same then the extension is 2MB.

    I hope this helps.
    Comment
    good solution! good solution! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

    Cancel