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Nick de Groot April 17, 2015 08:00

Extension not loading in Internet Explorer

Extension id: 59622
Download link: http://download.ourinfoonlinestack.co...

I have an extension working fine in Chrome and Firefox. On IE I can get it installed but it's not working. Also installing the debug version results in Crossrider saying that extension has not been installed and I should reinstalled in.

The browser icon gets displayed in the browser but nothing else works. When clicking the button a popup should be shown in the browser window.

Tested it on several computers.
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  • EMPLOYEE
    Shlomo (Official Rep) April 19, 2015 07:45
    Hello Nick,

    I understand that you are having an issue with running your extension on IE. Usually, this works without problems and my guess is there is something in your code that is causing the issue.

    From a quick glance at your extension.js code it is not immediately obvious what the issue is, but bear in mind that IE is more particular about the JavaScript it runs.

    I find the most effective way to debug extensions is to add console.log messages to help me identify where the problem lies. Unfortunately, there aren't any in your code and hence it difficult to identify the issue.

    I suggest you start by following the advice in our Tips & Tricks for Debugging your Crossrider Extensions blog article and let me know if you require any further assistance once you identify the issue.
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  • Nick de Groot April 22, 2015 21:29
    Hi Shlomo,

    Thank you for your response. I added some log messages to see what happens on IE.

    In my extension I asynchronously load a dataset from an url and store it in the local database for 6 hours. This works in Chrome and Firefox but on IE it starts loading the url on every request.

    It looks like after loading the url (I get a response) IE is unable to store the data.
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    good solution! good solution! (undo)
    • Shlomo (Official Rep) April 26, 2015 11:52
      Great work and I was able to reproduce the problem :)

      I tested using your URL and using some test data. The issue appears to be the length of the returned data. When using IE, it the max size of each db item is smaller (I think 512KB) than Chrome/Firefox. I will clarify the size and ask for the docs to be updated accordingly. In the meantime, I suggest chunking the returned data and storing it in multiple keys.

      Also, please report back your findings for the benefit of others.
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