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When running on windows7 + IE11 the crossrider installation crashes with this error:
Problem event name: APPCRASH
application name: -internal-installer.exe
fault module name: installerUtils.dll
Please help.
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IExplorer11 on windows7 installer crash
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Hello George,
I understand that you are having an issue with running your extension on IE11/Win 7. Usually, this works without problems and hence in order to assist further I need to take a closer look.
Therefore, please provide as much of the following information as possible and I will investigate:
- The extension id
- The exact steps for reproducing the problem
- Any additional useful data, such as URLs, screenshots, videos, ...
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1. extension ID is 62864.
2. download the exe from http://crossrider.com/download/ie/62864 and then run it
I get the error in the screen shot
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Hello George,
Thanks for the additional information. Do you have a firewall or AV product that may be interfering with the installation? -
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Nope. only the windows built-in firewall. I disabled it, but the problem persisted
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Hello George,
I tried to install the extension on Win7 with IE11 and it installed as expected (see image). Are you installing as an Admin user or or as a Standard user with UAC?
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I tried this as an administrator
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Hello George,
Have you tried downloading a fresh installer? Maybe the version you have is corrupt? Can you try on another machine?
Also, which version of Windows 7 are you using? Home/Professional/...
Basically, it appears to be something peculiar to your environment as it clearly works as can be seen from my previous response. Hence, if you can identify what different about your environment, it will help us to try and reproduce the scenario. -
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I have windows 7 home-basic.
I also exposed the exe to little traffic I have - I let them download it directly from my site. I see downloads but no installs.
Do you have restrictions on who can install the exe?
Can you send the md5sum of the exe?
I really don't see how I can proceed here. -
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Hello George,
There aren't any restrictions on who can install the extension using the EXE file and I'm don't know the md5sum for it. What's the URL from your site? I'm happy to test you site's installer. -
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I am seeing the same issue on IE 10. Extension number 44324. Extension crashes IE 11, 10, 9 and 8. It does not happen on all machines.
Windows shows the following information:
Problem signature:
Problem Event Name: APPCRASH
Application Name: 44324-internal-installer.exe
Application Version: 1.36.1.22
Application Timestamp: 50be00b6
Fault Module Name: InstallerUtils.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 54e13565
Exception Code: c0000005
Exception Offset: 0000d4a9
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt-
Hi Sujoy, I installed the extension without issue. Have you managed to discover the conditions for reproducing the problem?
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@Shlomo, no, I am at a complete loss. The two environments were both Win 7 VMs downloaded from modern.ie, with no additional software installed. The configurations are exactly the same as far as I can see.
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FWIW, here is the system and IE information for the affected system:
Windows version: http://screencast.com/t/a6bArUPNu
IE version: http://screencast.com/t/n0D8dPG6H-
Is there anything in the log file (for more info, see Troubleshooting IE)? Any software that may be blocking the installation?
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