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Symantec antivirus detects Crossrider plugin as adware
Symantec anitvirus keeps detecting Crossrider plugin for Internet Explorer as adware for many of our customers. The threat is reported in [plugin name]-helper.exe in the installation directory. I've have asked Symantec to whitelist it, but they say that they cannot do that. How are others handling this issue?
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Hello Morten,
As you probably know, there are many false-positive detection in the download industry and we are doing our best to address this.
Do you see this detection during the installation process or after a computer scan ?
Also, can you please let me know your extension ID and we will take a look on our end as well.Comment -
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Hi Shmueli
Thanks for the fast reply.
Our customers are usually not seeing the problem when installing the plugin, it is happening at random times, so I guess it is when Symantec scans for threats in the background. Our extension ID (production) is 39050 -
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