Unable to install the extension in IE - Please Help.

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Hi,

My Extension Id is 62381. I am unable to install the extension in Debug Mode in IE (Any version including 10 & 11). The extension is working perfectly in FF and Chrome.

Please Help.

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Shlomo (Official Rep) October 29, 2014 12:18

Hello Nik,

The IE Debug Mode issue has now been resolved and should work immediately without any further action on your part.

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Shmueli Ahdut (Employee) October 08, 2014 12:06

Hello Dan,

Do you see any error messages ?

Can you please share with us the steps so we can recreate your issue on our end ?

Thanks.

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Hello Dan, Do you see any error messages ? Can you please share with us the steps so we can recreate your issue on our end ? Thanks.

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Dan October 08, 2014 17:05

No Error. Just doesn't get installed. Once installation completes; crossrider doesn't detect the installation and asks me install again.

Could you please try it for the extension id 62381

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No Error. Just doesn't get installed. Once installation completes; crossrider doesn't detect the installation and asks me install again. Could you please try it for the extension id 62381

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Dan October 10, 2014 13:29

Waiting to hear from you. Could you please help us with this issue.

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Waiting to hear from you. Could you please help us with this issue.

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Shmueli Ahdut (Employee) October 10, 2014 17:00

Dan,

As we did not able to recreate your issue on our end, we will need to take a look at your installer log

It is located here:
%temp%\EXTN_NAMEInstaller_TIMESTAMP.log where EXT_NAME is the extension name and TIMESTAMP is a timestamp.

It is best that you will attach the log file to an email to support@crossrider.com with a reference to this ticket.

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Dan, As we did not able to recreate your issue on our end, we will need to take a look at your installer log It is located here: %temp%\EXTN_NAMEInstaller_TIMESTAMP.log where EXT_NAME is the extension name and TIMESTAMP is a timestamp. It is best that you will attach the log file to an email to support@crossrider.com with a reference to this ticket.

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Dan October 21, 2014 22:50

The Log is fine Shmueli. Refer to the attached log link below -

http://share.maplesoftwares.com/Publi...

The installation goes well; however, Crossrider debug mode doesn't seem to detect the installation. Refer to the attached screenshot.

Please help!

Regards,
Dan

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The Log is fine Shmueli. Refer to the attached log link below - http://share.maplesoftwares.com/Public/IE_Install_log.txt The installation goes well; however, Crossrider debug mode doesn't seem to detect the installation. Refer to the attached screenshot. Please help! Regards, Dan <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1111340/Problem_with_IE_Debug.png?1413931401"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1111340/Problem_with_IE_Debug_inline.png?1413931401" alt="" /></a>

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Shlomo (Official Rep) October 22, 2014 08:59

Hello Dan,

Thank you for reporting the issue. I have managed to reproduce the issue and have escalated it to the dev team to investigate and will report back their findings when they become available.

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- Anton October 23, 2014 22:36
  
  Hi Shlomo,
  
  I have "Install STAGING Extn" shown in IDE in IE all the time, regardless of whether I have the extension installed or not — so I need to manually uninstall / install the extension after every edit. Is it the same issue, or should I report it separately? (it used to work)
  
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Hello Dan, Thank you for reporting the issue. I have managed to reproduce the issue and have escalated it to the dev team to investigate and will report back their findings when they become available.

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Dan October 22, 2014 12:33

Thanks Shlomo.

As always, I appreciate your help.

Looking forward to hear from you soon.

Regards,
Dan

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Thanks Shlomo. As always, I appreciate your help. Looking forward to hear from you soon. Regards, Dan

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Dan October 23, 2014 09:16

Now, I am getting a similar issue with Chrome as well.
Refer to the screenshot below -

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- Shlomo (Official Rep) October 23, 2014 14:50
  
  Hello Dan,
  
  Thank you for reporting the issue. We are investigating the matter and hope to resolve it soon.
  
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- Nik G October 25, 2014 00:10
  
  Any updates on the issue? I provided some additional details to the behaviour I'm seeing in IE below
  
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Now, I am getting a similar issue with Chrome as well. Refer to the screenshot below - <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1111888/Problem_with_CH_Debug.png?1414055748"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1111888/Problem_with_CH_Debug_inline.png?1414055748" alt="" /></a>

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Nik G October 24, 2014 23:52

+1 on not being able to install the Staging Debug file on IE (Win8.1 IE 11.09600)

This may be related, I'm getting a JS error in IE on the Debug page,

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- Shlomo (Official Rep) October 26, 2014 13:04
  
  Hello Nik, We are aware of an issue with Debug Mode on IE and are working to resolve it.
  
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- Shlomo (Official Rep) October 26, 2014 13:05
  
  hello Nik, we are aware of an issue with Debug Mode in IE and are working to resolve it.
  
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+1 on not being able to install the Staging Debug file on IE (Win8.1 IE 11.09600) This may be related, I'm getting a JS error in IE on the Debug page, <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1112563/cross_debug1.png?1414195751"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1112563/cross_debug1_inline.png?1414195751" alt="" /></a> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1112564/cross_debug2.png?1414195764"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1112564/cross_debug2_inline.png?1414195764" alt="" /></a>

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Dan October 26, 2014 12:28

Any update on this issue yet? Please note this is affecting CH, IE and FF as well now.

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Any update on this issue yet? Please note this is affecting CH, IE and FF as well now.

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Shlomo (Official Rep) October 26, 2014 13:03

Hello Dan,

We did some further testing and currently there is an issue with IE and we are working to resolve it. However, testing on Chrome and Firefox shows that it works without issue.

Nevertheless, I have rebuilt our Chrome and Firefox installers in case something was corrupt. Please wait an hour, clear your browser cache, download a fresh copy of the installer from our site and test again.

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Hello Dan, We did some further testing and currently there is an issue with IE and we are working to resolve it. However, testing on Chrome and Firefox shows that it works without issue. Nevertheless, I have rebuilt our Chrome and Firefox installers in case something was corrupt. Please wait an hour, clear your browser cache, download a fresh copy of the installer from our site and test again.

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Dan October 28, 2014 16:02

This is to confirm that the issue has now been resolved for CH and FF. However, it still exists for IE.

Looking forward to hear from you soon.

Regards,
Dan.

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This is to confirm that the issue has now been resolved for CH and FF. However, it still exists for IE. Looking forward to hear from you soon. Regards, Dan.

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Nik G October 28, 2014 16:56

Any updates on IE? Can't debug an extension I've been working on for a few days now :(

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Any updates on IE? Can't debug an extension I've been working on for a few days now :(

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Shlomo (Official Rep) October 29, 2014 12:18

Hello Nik,

The IE Debug Mode issue has now been resolved and should work immediately without any further action on your part.

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Hello Nik, The IE Debug Mode issue has now been resolved and should work immediately without any further action on your part.

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Dan October 29, 2014 19:08

Dear Shlomo,

We are unable to download the debug build for IE. It downloads till 99% and then errors-out; stating download was interrupted. I have tried it several times however, I still get the same error.

This is not happening for IE Production Build or in any other browser.

Regards,
Dan

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- Shlomo (Official Rep) October 30, 2014 09:03
  
  Hello Dan,
  
  I was able to download your extension without issue. Try clearing your browser cache and trying again.
  
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- This comment was removed on 2014-11-13.
  see the change log
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Dear Shlomo, We are unable to download the debug build for IE. It downloads till 99% and then errors-out; stating download was interrupted. I have tried it several times however, I still get the same error. This is not happening for IE Production Build or in any other browser. Regards, Dan

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Dan October 30, 2014 09:21

hmm....for me, it gets interrupted after 99%. Not sure why?

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- Shlomo (Official Rep) October 30, 2014 09:26
  
  Do you have any software/firewall/AV that may be blocking the download?
  
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hmm....for me, it gets interrupted after 99%. Not sure why? <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1114389/Installer_Download_Staging_IE.png?1414660851"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1114389/Installer_Download_Staging_IE_inline.png?1414660851" alt="" /></a>

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Dan November 12, 2014 22:57

Thanks Shlomo. IE Installer is working for me now. :) !!

Could you please let me know, where can I see the console.log for background.js in IE?

-- UPDATE --

Never mind I can them in dev console now.

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- Anton November 12, 2014 22:59
  
  (I am not Shlomo, but :)) Background console output is shown in the same developer tools console in IE as the page console.
  
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- Dan November 12, 2014 23:01
  
  Thanks Anton!
  
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- Shlomo (Official Rep) November 13, 2014 08:52
  
  Hi Dan,
  
  I think you'll find the following guide useful: How to view console messages.
  
  Anton, thanks for stepping in :)
  
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Thanks Shlomo. IE Installer is working for me now. :) !! Could you please let me know, where can I see the console.log for background.js in IE? -- UPDATE -- Never mind I can them in dev console now.

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