DLL missing for chrome extension

Hi,

I just installed dashlane beta. Everything is OK except the chrome extension whuch keep saying that e program cannot start because a library is missing ==> kwift_NPAPI_exports.dll

I uninstall the dashlane chrome extension and reinstall it but I've got exactly the same issue. I check through your FAQ & forums but didn't find anything.

My PC is Seven Home Premium 64bits (french)

Thanks for your help,
cheers,
Patrice
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  • 1
    Hi Patrice,

    Are you running Norton anti-virus? It may have taken it. If you are try disabling it and reinstalling Dashlane and let me know if that was the case.
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  • Hi Jim,

    Actually I don't run Norton AV but MS security essentials. Anyway I did your trick and everything is now fine with Chrome.

    thanks
    Patrice
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  • I am having the same issue. Since I am not running NAV (i use microsoft security essentials), I am curious what the trick is that you reference.
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  • Disabling MSE real-time protection seems like quite a big step to take. Can you re-enable it later, once the Dashlane extension has been reinstalled?
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  • Hello, Jake

    This is happening because you manually uninstalled Dashlane plugin for Chrome. Chrome thinks that you don't want this extension anymore and won't let us install it again.

    Here is how to make it work:
    - Open explorer
    - Go to %appdata%/dashlane/bin/Chrome_Extension
    - Open Chrome
    - Drag&drop kwift.crx file from explorer to Chrome
    - Accept to install extension (see bottom screen)
    - Accept again

    Please let us know if this solves your issue.

    Regards.

    Kevin Roulleau for Dashlane Team
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  • I’m happy that I created something useful
    2
    I fixed this problem manually by copying over the dll file from the firefox extension to the chrome extension, restarting chrome, then it worked fine. I'm including a little utility to help make this copy easier. You can use it by saving it as a bat file through a text editor (on notepad, copy paste, then hit save, but instead of .txt, save it as .bat. Make sure it's set to all files instead of .txt, otherwise you'll end up with blah.bat.txt.)

    I've also posted a link to the bat all formatted and ready for use below the code.

    @echo off
    echo Brandon's Dashlane Missing DLL Fix
    echo DISCLAIMER: I, the creator of this utility assume no responsibilty
    echo for any damage resulting from the use of this program. While it
    echo is designed simply to copy the missing DLL from one location to
    echo another, unforseen complications may arise. You, the user assume all
    echo responsibility for the use of this program, and therefore releasing
    echo me, the developer from any and all liability. If you do not agree to
    echo this, please close this utility now by pressing the [x] in the top
    echo right-hand corner, or by pressing [Ctrl] + [C] and entering Y or YES
    echo if and when prompted. By continuing past this opening screen, you
    echo agree to the above terms and conditions.
    pause
    echo Once more confirm this decision by pressing another key to continue.
    pause
    echo Okay, starting copy...
    echo Going to folder...
    cd %appdata%\Dashlane\bin\Firefox_Extension\
    echo Retrieving random folder name for variable...
    echo Creating temporary file C:\dir.txt (contains variable information)...
    dir /b > C:\dir.txt
    echo Setting variable...
    set /p foldername= < C:\dir.txt
    echo Copying now...
    xcopy /Q %appdata%\Dashlane\bin\Firefox_Extension\%foldername%\components\Kwift_NPAPI_exports.dll %appdata%\Dashlane\bin\Chrome_Extension\
    echo Copy complete...
    echo Deleting temporary data...
    del C:\dir.txt /F /Q
    echo Temporary data deleted...
    echo Done! Thank you for using Brandon's Missing DLL Fix!
    echo The program will terminate after next keypress.
    pause


    Here's the download for the bat file if you don't feel like doing it yourself: http://www.mediafire.com/?da3x22o55b3vop1
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  • Hi all,

    First of all, thank you all for this feedback, sorry for the inconvenience, and thank you borninlyoko for that fix proposal :)

    Obvously, it seems having fix the issue on your computer. Though, even if I try very hard, I really don't understand why :)

    I tried in on my personnal computer, (I don't have the issue), but instead of copying, I have moved the DLLs following what you do on your script. It actually broke Dashlane and made the popup "missing DLLs" appears on my computer.

    I would be very interested to be able to exchange with you on that script to try to understand on which configuration this solve the issue, and so being able to do a patch to integrate that on the next Dashlane's update.

    You can contact me, if you have some spare time, at guillaume.maron@dashlane.com.

    Thank you !
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  • Could anyone having this issue try to reboot his computer and tell me if that fixed the issue ? This has fixed the issu for at least one user.

    If reboot does not work, you can post here for more help, or send me directly an email at guillaume.maron@dashlane.com
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  • I’m frustrated
    S.O.S
    I am not finding any Chrome Extension for Dashlae only the application which opens to my Dashlane page.
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