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Mineraluxe and excessive foaming with fresh water

I emptied, cleaned and refilled my hot tub about a month ago. The hot tub is usually used once or twice a week by one or two people. After refilling, as soon as I added the mineraluxe cube and the oxygen packet, the tub started to foam and the filter was full of bits of something white. The dealer tested the water and all was in balance. Adding the mineraluxe the next week made the problem worse. There is so much foam it's now unusable. It has been used once since refilling. In case it makes a difference, we are on well-water. Why did this happen and how do I fix it?
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  • Mike Drummond (Dealer Development Manager) June 23, 2014 14:11
    Hello Judy,

    Thanks for your message. Let me see if I can assist.

    Foaming can generally be the result of 3 things:
    1. Too high a concentration of Mineraluxe Cube in the water.
    2. Organic buildup in the circulatory system.
    3. Use of incompatible products.

    What is the volume of water in your hot tub? For volumes of 1000L or less, you would be better off starting off with just 1 Cube. This can add too much of the Cube chemistry to the water, which could lead to frothing and foaming. If the hot tub is being used once or twice a week by 1-2 people, the Cube chemistry may not be used up, which in turn would maintain a higher level. Adding the Cube each week would add more on top of that. If your hot tub is more than 1000L, try adding the Cube every other week. This may allow the Cube chemistry to be used up with the usage of the hot tub. NOTE: Some frothing is normal with Mineraluxe, but would only be noticeable when the pumps are running on high speed and would dissipate quickly when the high speed pump is turned off.

    One of the great advantages of Mineraluxe is its ability to cleanse a hot tub of organic buildups (normally contained in the plumbing). If this is the first time you used Mineraluxe, the dosage of Cubes may have dislodged some organics from the plumbing. These organics are normally oil and grease based wastes. When re-introduced to the water, they can emulsify and cause foaming. Shocking and filtration should help with this. The good news is that if this is the cause, it normally only happens once. Mineraluxe will prevent further organic buildups so that this doesn't happen again.

    The type of chemistry that Mineraluxe imparts, is incompatible with most traditional types of hot tub water chemistry products...especially the liquids. If products like Stain & Scale Control, water clarifiers or enzymes are added to a Mineraluxe hot tub, they can lead to a heavy foam buildup. In this case, shocking the water should help to alleviate the issue.

    Lastly, the white particles. I may need some additional information from you. Did they look like little pieces of wet Kleenex or were they more of a crystal formation? If they were crystals, they are simply some undissolved particles of the Cube. This will not impede the performance of the product and are normally dissolved over the next week or two. More importantly, if they look like wet Kleenex, it is most likely evidence of a biofilm buildup within the hot tub. Biofilms are micro-organisms that tend to buildup in areas of low circulation and/or low sanitizer levels. Mineraluxe has proven to be a great cleansing product for these types of buildups. If this is the case, you will want to treat your hot tub for biofilm infestations. If you select the following link, you can download our biofilm destruction process.

    http://www.dazzlewatercare.com/themes...

    A biofilm buildup would also lead to foaming in the hot tub.

    Judy, there are a few causes of foaming in the hot tub. The above notes should help us narrow down the cause and hopefully move towards the solution on getting rid of the issue altogether.

    Please let me know if you have any questions.
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  • Hi Mike,

    Thank you for your reply. The hot tub is 1200L and I add the mineraluxe only every second week. I began using Mineraluxe about a year ago and it worked very well. When the packaging changed, my problems began. It was like it wasn't the same product.

    The dealer suggested that the white cubes, which look like unground salt, were biofilm, so we spent several weeks doing a huge cleaning of the tub. We used the drain prep, refilled the tub and did a second bottle of drain prep. Filled the tub and flushed it out three times. Cleaned the surface with the tub cleaner, and removed every jet to clean them and what we could get to behind them. After all that, I don't think there can be anything lurking in the pipes. We shower before going in the tub.

    And, we only use the Dazzle products to adjust alkalinity, ph, and calcium.

    I could try shocking it. What do you suggest?

    Judy
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  • Mike Drummond (Dealer Development Manager) June 23, 2014 16:28
    Judy,

    Thank you for your response. Your comments clear a lot up for me.

    Let's deal with the white crystals. These are the undissolved components of Cube in the water. The cause of the crystals is hard to pinpoint. I have come across this a year or so ago when the Cubes were added right into the tubs footwell. The different dissolving rates of the minerals resulted in little crystals floating on the surface. In most cases, they were filtered out and dissolved over the following week. The crystals most definitely are not biofilms.

    Can you let me know which retailer you purchased this Mineraluxe kit from? I'd like to arrange for a replacement to be given to you. I believe a new batch will resolve the issue.

    As for the packaging change, nothing but the container changed. The Cubes and Oxygen remained the same. There should be absolutely no change in performance.

    You may wish to drain and refill the tub again to alleviate the foaming. Do not use the Drain Prep again as it will not be necessary this time. Start again with fresh water and resume your usual maintenance habits with Mineraluxe.

    If you can let me know where you purchased the product, I will arrange for a replacement to be given to you.

    Let me know if I can help further.
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  • Hi Mike,

    I purchased the product from Capital Iron on Store Street in Victoria, BC

    Judy
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  • Mike Drummond (Dealer Development Manager) June 24, 2014 22:14
    Perfect! I will ask Dean to set a kit aside for you.

    Let me know if the problem persists.

    Have a great day!
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  • Thanks Mike. I picked it up yesterday. So far, so good.
    I appreciate your help.
    Judy
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  • Mike Drummond (Dealer Development Manager) June 30, 2014 13:24
    I'm glad it appears to be working better! Let me know if there are any issues!
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