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New start up questions...please help

the chlorine is high at 10
the ph is slightly high
the total alkalinity is high

how do we adjust to get them to ok
we just bought a softtub on Saturday and it has been set up since Saturday night

Thank you
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  • Mike Drummond (Dealer Development Manager) June 02, 2014 18:44
    Hi Jan,

    Thank you for your message.

    The best way to adjust the water chemistry is to take a sample of the hot tub water to the retailer who sold you the Softub. They can give you a personalized prescription of what needs to be done to get your water into perfect balance.

    If the pH and alkalinity are high, you will need to use some Balance pH- to bring the alkalinity down. Typically a high alkalinity will cause the pH to be high as well. Getting the alkalinity back into the proper range will allow the pH to come down naturally. The amount of pH- is dependant on water volume and the alkalinity level. This is why it is best to have the water analysed by a professional pool retailer.

    Let me know if we can assist further.
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