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I’m sad

The sad story of my 2015 pool season thus far

My pool turned green after the winter build up of snow and ice were gone and since mid June I have added 2 different shocks, a strong algaecide, a cleaner for my filter, The water went from green to grayish green with stronger shock and when water was retested showed Manganese; added metal cleanse no change, added metal free and water turned blue but still cloudy. Back washed filter and added 2 clarifying tabs and was finally able to see the bottom but water was still cloudy. Back washed and rinsed filter, water remains cloudy. Added 4kg Pro Balance TA+ to pool today and a chlorine mega stick to skimmer as water was testing 0 chlorine. Where do I go from here I'm yearning to see my Dazzle clear water that I'm used to. Thank you.
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  • Mike Drummond (Dealer Development Manager) July 06, 2015 16:55
    Hi there, sorry to hear you are having issues with the water clarity.  Let me try to help.

    First thing, please make sure your pump is running 24hrs/day.  This will keep the water moving and allow the filter to do its job (if the clouding is filter related). You may want to consider doing a chemical cleaning of the filter as well.  Also, please ensure that the pool returns are aimed downwards at a 45 degree angle.  This will help to make sure that there is adequate circulation throughout the entire pool.  It will also churn up the water at the bottom.

    I would continue using the clarifying tablets as they seemed to be helping.

    Lastly, I would work to keep the chlorine level between 5ppm-10ppm.  There is a good chance that you may be experiencing an elevated chlorine demand situation.  This is not unusual after an algae bloom.  I would recommend that you add a double dose of shock like Energy or Premium Unstabilized Chlorine.  Wait 12 hours and check the chlorine level.  If its below 5ppm, add another double dose.  Check back 12hrs later and repeat if chlorine is below 5ppm.  The goal is to have the chlorine level remain at 5ppm or more for a full 24hr period.  Once this is accomplished, the chlorine demand for the water has been satisfied and you should be able to resume normal maintenance practices. 

    The key will be to maintain chlorine levels above 5ppm and continue applying clarifying tablets to the water.  If after a few days of this, the water remains cloudy, there may be a problem with your filter.  If the problem is related to the filter, I would recommend having a service technician come and inspect it.  Cracks in the laterals or stand pipe could be preventing the filter from properly doing its job.

    Once again, sorry that you are experiencing this issue.  We are here to help.  Please try the above and let us know if the problem is corrected or remains the same.  Also, please rely on the help offered from your Dazzle retailer.

    I hope this helps.  Let us know if we can assist further.

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