Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m anxious

The water of our spa turn Green when we add the Mineraluxe cube, after 15 minutes it was ok

Hi we have problem with minerluxe product with our new spa. When we put the cube and the enveloppe after 1 week the water turn Green and smell Chlorine a lot. After 15 minutes of filtration the water was ok. Is it normal or what we can do to avoid that probleme.
1 person has
this question
+1
Reply
  • Mike Drummond (Dealer Development Manager) August 22, 2016 04:44
    Hi Manon. Thank you for contacting us.

    May I ask a question to be clear?  Are you using chlorine or bromine?  It is not uncommon for water to turn green when using bromine.  Bromine is green in nature.  When the level is high, the water may discolor temporarily.  When you add the envelope of Oxygen, the bromine level in that area is very concentrated and can turn a bright green color. Shortly after, as you say, the color returns to normal.  This is because the bromine level dilutes over time.

    If you are using chlorine, then this really shouldn't be happening.  We would need you take a sample of water to your closest Dazzle retailer to find out what the trouble may be.

    Please let me know if you are using chlorine or bromine and I'll see how we can help you further.

    Thanks for taking the time to contact us!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated