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Error initializing OLE DB provider DBAmp.DBAmp [SQLSTATE 42000] (Error 7303)

in the last couple of days we started to get an error whenever we try to run our dbAmp sync.
we are using dbAmp version 3.1.7

Executed as user: ourDomain\_svc_deltekdb. Cannot initialize the data source object of OLE DB provider "DBAmp.DBAmp" for linked server "SFPRODUCTION". [SQLSTATE 42000] (Error 7303) OLE DB provider "DBAmp.DBAmp" for linked server "SFPRODUCTION" returned message "Error 1 : INVALID_LOGIN: Invalid username, password, security token; or user locked out.". [SQLSTATE 01000] (Error 7412). The step failed.

The account is not locked and has active processes on that database server. The password was not changed. and no work was done on the server.

Any idea why it errors out and how we can resolve the issue?

Thanks,
Isaac
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