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Conversations

Recent Conversations
Conversations 1 - 20 of 86
Photo of Yvonne Bayside
issues with emails in dealermine
I notice this morning when I try to send email confirms to customers through the DM email the email will come up blank.  I have to go cli...
  • 1 me too
  • 2 replies
  • Problem
Photo of Yvonne Bayside
slow when booking appointments
I can book an appointment, but its very slow and hangs a bit before the appointment clears off my screen.  I am in prod.
  • 1 me too
  • 0 replies
  • Problem
Photo of Yvonne Bayside
winter tire swap fetch
HI there, I need to get a fetch created for my Winter Tire Swap.  Its for the codes 9N1 and 9M11 (not 9M1).  Its for Bayside Chrysler. T...
  • 1 me too
  • 1 reply
  • Problem
Photo of Deborah MartelDM
MVI is listed on call select screen, but there are no MVI's in Ontario
I have to option to choose MVI from my call select screen although my dealership is in Ontario and they do not perform MVI"s there. How d...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Yvonne Bayside
issue with saved draft appointments
With this new release, I am noticing that when I have to save a draft and go back in to complete the draft later.  The little warning (wh...
  • 1 me too
  • 1 reply
  • Problem
Photo of Yvonne Bayside
updating/editing an appointment in WIP
Just an idea, but there should be still a way I can update/edit an appointment that is now in WIP status.  Its frustrating that we have t...
  • 1 me too
  • 0 replies
  • Idea
Photo of Yvonne Bayside
pulling recalls by trigger specs
My recalls are bringing up customers well passed my trigger specs.  Is there a way to get this fixed?
  • 1 me too
  • 0 replies
  • Problem
Photo of Yvonne Bayside
I can't see a "fetch" on my customer screen
I am calling cusotmers for maintenance and I can't view a fetch on the screen, it is just coming up blank.  I logged out of DM and cleare...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Jane Webb
Is there a way to inactivate an opcode in DealerMine?
A lot of dealerships have thousands of opcodes they do not use anymore.  Is there a way in DealerMine to remove these opcodes from the li...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Yvonne Bayside
I need an op code added to my maintenance service
I need to have 2015WINTER added to my maintenance services so I can get credit for it.  Its the same thing as a PE (peace of mind inspect...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Yvonne Bayside
I need an Op Code changed in my "service due" Cooling System Service
I just noticed that my cooling system service is incorrect when it tells me to offer it to a customer.  I need it changed.  We no longer ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Jane WebbJW
How to update default description on an Opcode in DealerMine?
If the default description on an opcode needs to be fixed or updated, is there a way to do that in DealerMine or does it need to be manua...
  • 1 me too
  • 0 replies
  • Question
Photo of Jane Webb
How to add an opcode to the list of available opcodes in the book appointment screen?
When a new opcode is added in the DMS it does not always appear in the list of available opcodes when I try to book an appointment in Dea...
  • 1 me too
  • 0 replies
  • Question
Photo of Jane WebbJW
Cannot find opcode
I am trying to book an appointment with a particular opcode but when I search in the book appointment screen it is not in the list.  I kn...
  • 1 me too
  • 0 replies
  • Question
Photo of Yvonne Bayside
issue with adding in a Dodge Ram with no VIN#
Recently when I started adding in a new vehicle for say, a Dodge Ram 1500 with no VIN# it would never populate the trim or style.  Now th...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Mandie Yorkdale ToyotaMY
Problems with no shows and Service history
Has anyone had any probles with the service history and no shows? My customer sometimes come up as no shows even though they were in for ...
  • 2 me toos
  • 11 replies
  • Problem
  • Acknowledged
Photo of Patty LynnPL
Hi, My contacts are not pulling throu today. thanks!
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Vickar ServiceVS
ADP booking issue as before
For customer number 13427, the appointment was booked for Feb 20 for 10:30am in Dealermine. When I go into ADP the appointment shows for ...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Yvonne Bayside
march 3 : error booking in production
I am having an issue trying to book an appointment in prod.  It clocked for the longest time, then an error came up "error communicating ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of DM FAQ
In order to use the Mobile Showroom CRM do I need to have "Silverlight" installed on my computer?
The Mobile Showroom CRM does not run on Silverlight and is currently built on a HTML 5 platform. It will run, detect, and format correctl...
  • 1 me too
  • 0 replies
  • Article