I’m frustrated!!!

Our new bluetooth scanner is not connecting after following all the instructions...

We just bought the bluetooth scanner from Delicious library, and we read and followed all the instructions on Mac, and the booklet from the scanner, new batteries and everything.We were able to pair it up with mac although it shows up as some number instead of cordless device. And it does not connect. Please help us!!
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  • Once you have it paired with your mac, you have to go into DL2 and tell it to use the bluetooth scanner-- you can select this option in the menu bar.

    Try that out and let me know if it still doesn't work.
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  • Sounds like you guys might have a bad bluetooth panel, and we can replace the scanner for you. Go ahead and email terry [at] delicious-monster [dot] com and she can set you up with a new scanner.
    Sorry for the troubles!
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  • I've got bluetooth scanner problems as well. Submitted detailed help request to delicious monster about a week ago via email, but have received no response other than an autoresponder acknowledgement. Problem appears to be that Delicious Library 2 might be hardcoded to expect the scanner to identify itself as "Cordless" or "Flic Cordless", but the Microvision scanner I got (bought from Delicious) identifies itself via bluetooth as 081103082202.968 instead. Perhaps the hardware vendor has unexpectedly changed behavior?
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  • Theo- There was a bad batch of scanners that got sent out, so we are replacing the ones with this particular issue. Email Terry (email address in above post), and she can get it straightened it for you.
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  • I’m thoroughly frustrated and annoyed
    Jessie, I appreciate your response, but my email to Terry and to support and to sales email addresses have received nothing but automated responses. It's very frustrating to deal with a company that has no support telephone number and won't respond to email. It seems that my only recourse is going to be to dispute the charge when I get my credit card statement in a few days.
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  • Theo-

    We have hundreds of forum posts and emails to go through (and only two people doing support), so sometimes it takes awhile for things to get addressed. Giving you her personal company email is the faster track than going through general support, and she will try and get to you as soon as she can.

    I'm sorry for the wait, and will give her a heads up about your cas.e
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  • I’m frustrated
    I've got the same problem too. I'll email the address you mention above. It is definitely frustrating that it's been two weeks since my first request and I haven't seen any response (other than the automatic one). If this is a known issue with a whole batch of scanners, it might be a good idea to put something on the Help page here. Or to send a bulk email to everybody who bought one in the period when the defective ones were going out.
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  • I’m confused
    I got a new scanner today (8-July-09) and it has the exact same issue. Why are you still shipping bad scanners?

    I will contact Terry as the previous post said, but am disappointed bad scanners are still being sent and not tested before shipping.
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  • SteveG- I'm sorry this happened to you again =( We don't make the scanners so the best we can do is get new ones shipped to you.
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  • For some reason, my emails to Terry requesting that she send the replacement scanner to the original shipping address don't seem to get received. My receipt number was #196208 and yes, please send the replacement to the same address as the original order. Thank you.
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  • I’m happy
    The replacement scanner arrived yesterday evening and it works properly. Now I get to spend the weekend cataloging. The bad one will be returned in today's mail. Thank you for resolving the problem.
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  • I had this same issue. The first scanner I received did not work and the second one I now have does not work. I'll try to e-mail support again.
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  • I received my scanner 2 days ago and have the same problem. since I don't live in the US, I am not even sure, if I can send it back that easily...
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  • 1
    To all with non-working scanners replacements:
    I'm sorry that the replacement still aren't working for you! Though this is a scanning manufacturing fault, we're working on a way of fixing this issue with our software to get around this issue.
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  • @GetSatisfaction please stop sending me emails on this thread!!!!
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  • I’m undecided
    I just got the demo version, and the scanner does not work using the iSight camera.

    This reply was created from a merged topic originally titled
    Scanner is a no go with demo version.
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  • I’m not happy.
    I run Mac OS X 10.5.6 on my computer. I just bought a bluetooth barcode scanner from you and cannot connect it.
    This is what I did: I put new batteries in the scanner (eypiry date 06/2013). When I put them in, I see a green light. After placing the battery compartment lid to its place, I see a blue light (it should be green) and hear a beep. I can find the barcode scanner in the bluetooth pane under the name 080319224131.671. When I start Delicious library 2 and activate barcode scanner nothing happens. What can I do?

    Dirk

    This reply was created from a merged topic originally titled
    Can ́t connect ROV bluetooth scanner under Mac OS X 10.5.6.
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  • I’m confused
    ROV bluetooth scanner does not work

    I today my second(!) ROV bluetooth scanner arrived. Both work fine under Windows and are discovered on three OSX Leopard and one Tiger Machine. Using 1.6.6 the scanner connects using activate. Under the current Leopard Version (10.5.8) the scanner connects when receiving device details. I bougth another two different bluetooth sticks (Asus an EDIMAX). Still the scanner does not work in DL2.2.

    I upgraded one scanner to the latest firmware version, resetted both to factory defaults, took new batteries...

    The scanners do not show up as cordless but as 081030134828.312 in the bluetooth connection pane. If i delete the device, its the same behavior, it is the only BT device available.

    I waited for minutes to connect under DL2...

    Still it wont work (one scanner from german reseller, one directly from Delicious Monster, three bt Sticks, 3 different originals from apple, three different machines.

    Is there any further hint - or a known config (scanner firmware) where it is working properly ?

    I need help

    Thank you

    Michael

    This reply was created from a merged topic originally titled
    bluetooth scanner (ROV) does not work with DL2.2 and OSX 10.5.8.
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  • I’m confused
    When using the barcode scanner, error appears saying "Error, No way to lookup [insert barcode here]"

    This reply was created from a merged topic originally titled
    Error when using barcode scanner.
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  • I’m frustrated
    As I have already stated I had DL 1.7 and my Flic BlueTooth scanner worked wonderfully.
    I upgraded to DL 2.2 and it is a NO GO.
    It will not even connect.
    The button on the bottom left to go from iSight to Scanner DOES NOT SHOW THE SCANNER, just the iSight.
    Yes I have a licensed version of DL 2.2
    Yes I have enabled the "Wireless Barcode Scanner" under the "Library" Drop down menu.
    Why will it NOT WORK?
    How can I fix this????
    .......

    The more interesting part is that I can go back to DL 1.7 and the SAME SCANNER works just fine.

    This has to be a bug with DL 2.2
    When are you guys going to fix this issue?
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  • I’m frustrated
    just got a new imac, and also just upgraded to dl2 from dl1. have bluetooth scanner which has been working just fine on my old machine using dl1. added a new bluetooth device per instructions. selected wireless barcode scanner from the library menu. but nothing happens when i scan a new item. also, there was a bluetooth button in dl1 - - i don't see it in my dl2 window......
    please advise.
    thx.

    This reply was created from a merged topic originally titled
    old bluetooth scanner won't work after upgrade.......
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  • I’m frustrated
    Using OS 10.5. Can connect my bluetooth scanner to my iMac (a Serial IO LaserChamp). I can scan bar codes, but DL2 does not seem to register this.

    This reply was created from a merged topic originally titled
    Getting bar codes from hand scanner to DL2.
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  • For everyone who isn't able to connect their bluetooth scanner, I apologize! They work great for us, but have been known to be a little finicky at times. The finicky-ness is something we can't necessarily fix (though we are working on something that will kind of patch it up a little bit), but it's something we can certainly help you figure out, and possibly replace if all hope seems lost on the device.

    Common fixes for scanners:

    Replace batteries. The scanner tends to act up when it gets low on power, instead of completely failing out. After you've done this, reset the scanner.

    Return to Factory Defaults Find the manual that came with your scanner, and scan the barcode under the label "Return to Factory Defaults".

    Open System Preferences from the Apple menu (top left corner of your monitor), and click on the Bluetooth icon (looks like a blue circle with a jaggedy white thing in it). Then click on the "Devices" tab. If there's a device named "CORDLESS", select this, and delete it. If there *isn't* anything named CORDLESS, then don't worry about it.

    Open Delicious Library 2 and choose "Wireless Barcode Scanner" from the Library menu (next to the Apple menu). A window may appear asking you to pair with your scanner-- follow those instructions.

    If you do all of this, and the scanner *still* doesn't work, it may be a sad defective scanner, which is something we'll want to replace for you. Terry is the super support person who handles this, so send her message to "support [at] delicious-monster [dot] com" explaining that your scanner simply will not work, and she can set you up to get a new one.

    If none of this makes sense to you, or doesn't answer your question, please let me know, and I'll try to answer ASAP!
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  • I’m frustrated
    How can I have a defective scanner when it works just fine in my current version of DL 1.7?
    It does NOT work in DL 2.2

    From anyones point of view this is a software issue not a hardware issue.

    How else can I state this?
    My Flic BlueTooth scanner works wonderfully in DL 1.7
    My Flic BlueTooth scanner is not even recognized by DL 2.2
    Complete software issue. Not hardware.

    You guys updated your software and removed the code that supported the Flic BlueTooth scanners.
    Why will you NOT fix the software?

    There is nothing wrong with my Flic BlueTooth scanner. It is your new software. DL 2.2
    Please fix the bug in the software.
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  • I’m sorry for the issues with 2.2
    Rick- My apologies-- we did indeed have scanning bugs in Delicious Library 2.2. I've posted a company announcement here regarding the fixes made in the upcoming 2.3 release. It is currently in its beta phase. You are welcome to download the beta and try out your barcode scanner with it.
    Let me know if it works/doesn't work, so I can make sure you no longer experience this issue with Delicious Library 2.
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  • I’m frustrated
    I have been having all the same porblems. I'm trying to reset as described using the new beta. It doesn't appear to be working. Also, when I moved to my new computer It didnt bring my license with. Could that be emailed to me at captainpaul@cox.net? Thanks..
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  • I’m thankful
    Jessie,

    I downloaded DL 2.3 Beta and guess what???????
    Now I have NO scanner issues.
    The DL 2.3 Beta works wonderfully with my Flic BlueTooth.

    The only thing I saw in the first 5 seconds was the toggle button in the bottom left corner that says "Toggle Barcode Scanning Window" and has the iSight symbol on it does NOT toggle between the iSight & the Flic Scanner.
    It just pops the iSight window up or down and never changes from the iSight symbol to the bluetooth symbol like it did in DL 1.7
    I am assuming that function was removed and moved up to the Library drop down menu.

    But all said & done the 2.3 Beta solved my Flic Scanner issue.

    Thanks for your help
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  • I’m here to help!
    Paul- You'll have to bare with me; there have been a lot of posts on here. Can you let me know exactly what the issue is with your scanner? Like, is it not showing up as a device, is it just not working in DL2, is it not working at all, etc. This information will help me be able to troubleshoot your issue faster!

    As for your license, I've forwarded this message onto Terry, our other support person, who handles lost licenses (I would've done it for you, I just don't have that list on my computer-- my apologies). She should get back to you pretty soon with that Delicious Library license code.

    I'm sorry you've been having problems with your scanner, but I promise that we'll try resolve this issue as soon as possible!
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  • I’m sad
    Thanks for addressing this for me. I have a FLIC and am using the new2.3 BETA. No matter what I try, I cant get the scanned barcode to be accepted by DL. I had the same problem before, and someone emailed me a way to get things rolling, but I am in a new MacBook Pro and am back to square one. (Thus, I know the scanner works!!)

    I have scanned the return to factory default barcode, I have tried pairing with my mac (Doesn't pair with 0000 and when I use no code it pairs but wont connect) I have tried using it with DL with no pairing, have tried turning scanner off and then on again and all to no avail.

    Hope that covers things.

    BTW, I've done everything listed below...

    "Common fixes for scanners:

    Replace batteries. The scanner tends to act up when it gets low on power, instead of completely failing out. After you've done this, reset the scanner.

    Return to Factory Defaults Find the manual that came with your scanner, and scan the barcode under the label "Return to Factory Defaults".

    Open System Preferences from the Apple menu (top left corner of your monitor), and click on the Bluetooth icon (looks like a blue circle with a jaggedy white thing in it). Then click on the "Devices" tab. If there's a device named "CORDLESS", select this, and delete it. If there *isn't* anything named CORDLESS, then don't worry about it.

    Open Delicious Library 2 and choose "Wireless Barcode Scanner" from the Library menu (next to the Apple menu). A window may appear asking you to pair with your scanner-- follow those instructions. "
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  • I’m hopeful
    Paul- Okay. Let me make sure I understand it correctly-- You're able to use the scanner with Delicious Library 2, but once it *beeps* and tries to look up an item, the lookup fails? If I'm totally wrong, just let me know.

    If the scanner is showing up in Delicious Library, and appearing to scan items in until the lookup fails, the problem is likely not the scanner. However, I can never be 100% positive about these things!

    Have you tried performing lookups by hand? First I'd try searching for an item by title and trying to add an item that way. Next, I'd try the number, specifically from one of the barcodes you've unsuccessfully tried to scan.

    If neither work, try this for me: Make sure the clock on your new MacBook Pro is set properly. To do this, go into System Preferences>Time & Date, and check the option to have it track the time automatically. This will ensure that your clock is always set right.

    If title work's but barcode number doesn't, it's likely the items you're trying to scan that aren't able to be found on Amazon. Another thing you can try then is to go to www.amazon.com, and try searching for the barcode number there to see if it exists in their database. Sometimes, if an item is on Amazon but won't show up in our program, it's because it's tagged as an item we don't have a category (such as food, or cosmetics). Other times, it's something that simply isn't on Amazon. The most common time to run into this is with older items, and foreign items that aren't sold in any of the Amazon stores.

    if both work fine, I guess we will be back to square one with your scanner. But these are some good steps to work now, as I strongly suspect (from what you've told me so far) that the issue isn't actually with the scanner itself.

    Let me know if I've gotten anything wrong here, and definitely let me know what the outcome of your searching is. I want to make sure I get you back up and running with scanning items into DL2!
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  • I’m sad
    No. Im sorry, but it seems that DL has no idea that the scanner exisits. Again, Im pretty sure the scanner is working fine, but the program and the scanner and my Mac all seem to be ignoring each other.
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  • I’m sorry about your scanner!
    Paul- Okay, I'm terribly sorry about this! I can have Terry send you a new scanner (she handles all our scanner issues). Send her an email to "support [at] delicious-monster [dot] com". We get tons of support emails there, so if you'd like to expedite it a little bit, post your case number in here and I can make sure she looks at it as soon as possible.
    I try and check the forums every day, so please let me know if anything goes wrong, or you don't seem to get a response from Terry within the next few days. I want to make sure you're taken care of!
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  • I’m thankful
    Thanks for the help. Case number Case 165103
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  • I’m here to help
    Paul- Okay-- I snuck it to the top section of Terry's list so she sees it sooner :-)
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  • I’m happy
    Jessie and Terry, thanks for all the hard work getting my problem resolved! I have almost 1000 DVD's in my library and without DL, I'm lost! Thanks again.
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  • Please note: the scanners come with a 1-year warranty, which we will honor. Outside of that, we are not able to replace the hardware.
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  • Hi Jessie,

    Just received my scanner October 16th and I am able to add scanner to my Mac, but when I open DL it does not accept any scans. I believe I have a bad scanner also. Perhaps if DL has received a bad "batch of scanners" someone could quality test at the home office before sending out to customers which would make everyone's life much easier....? Just a thought.
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  • caroline- We are going through some changes with the scanners right now, so this may not be an issue soon in the future!
    If your scanner is able to connect to your Mac, it should work fine in Delicious Library. Just to make sure-- are you running the latest version (2.3)? Do you have Bluetooth Scanner checked under the Library menu?
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  • If you're having trouble with your Flic or ROV scanner you got from us, try the following steps. We just revamped our scanning code.

    The first thing you need to do if you haven't done so already is to install the latest update (2.3.3) which we released last night. This changes how the scanner works and drastically improves the experience (we hope!)

    Then go into Bluetooth Preferences in System Preferences and look for your scanner in the left-hand 'devices' column. It should be called 'Cordless', or it will have a long string of numbers and be labelled as a 'Peripheral'.
    If you find your scanner in there, remove it using the (-) button.

    Then launch Delicious Library 2 and select 'Enable Bluetooth Scanning' from the 'Library' menu in the menu bar. This will bring up a panel which should show a picture of your scanner and will tell you to push the button on the scanner briefly. After this, your scanner will be paired with your computer, and will be ready to scan.
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  • My main complaint is not the scan rate of B/W or grayscale scans. I would be very happy with a 10 PPM grayscale document scanner. The problem is that the scanner / software package does NOT scan in grayscale. The scanner DOES send the images to my iMac in GRAYSCALE and then the horrible software converts it to B/W. Yes you heard me right! They take a perfectly legible (8 bit, 256 levels of black) grayscale image and turn it into a very poor quality B/W (2 bit, 2 color) illegible image. I can't for the life of me understand why they would do such a thing.See Here: neatdesk scanner
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