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I’m frusterated

AC power adapter cannot be determined???

My AC power adapter cannot be determined on my Dell INSPIRON 1501 Service TAG: 9YBFFC1 please help
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  • I’m confident
    I have a dell laptop also. Does the system boot up with the wall jack adapter and does the battery charge? If the battery maintains power while you have the adapter plugged in and discharges while on battery alone get a battery charger. Its about $55.00. You probably have a short in the motherboard.
    Use your nose and try to detect a burnt smell. If you can visually see a charred mark or smell something burnt then its 99% of the time the mother board.
    Dell wants close to $400.00 for a repair and another $69.00 for a new battery.
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  • I’m annoyed
    I'm cross posting this to several related threads.

    I am having the exact same problem on my five month old Vostro 1710. On this model anyway, it is NOT a motherboard problem. I'm still under warranty, so Dell sent a tech out to replace the motherboard and the power adapter. Brand new power adapter didn't solve the problem, so he went on to change out the motherboard. But once he got the system apart, he could see that the port where the adapter plugs in is NOT even part of the motherboard. It's connected to the plastic chassis underneath, by a couple of tiny plastic pieces, which had broken. Without those pieces to hold it in place, the port was loose and couldn't make a good connection anymore.

    This is 100% a design flaw IMO...it doesn't take much to break those little plastic pieces. In my case, five months of normal usage (plugging and unplugging the power adapter once or twice a day) was enough to break the plastic and render the port inoperable.

    My point being...this is NOT necessarily a motherboard problem, even though tech support seems to think it is.
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  • I’m hopeful
    My problem with my Vostro 1710 was the same (after 10 months). Messages saying battery not charging. It turned out that the power jack socket was loose and the power lead was not able to go in far enough. I solved the problem (or have attempted to if it works) by removing the cover over the power buttons (it simply prises off) and sticking some padding to the jack case and the case around it, which held it out far enough, and back in the position it should be in.
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  • I’m happy
    The first repair did not work for long but with a more liberal application of UHU instead of superglue it is now holding. I am trying to attach some photos which should help you.
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  • I had the same problem. Dell refuses to acknowledge they have a design flaw in the 55w (could be 60, I don't remember) adaptor. You need to purchase a 90W adaptor and it will fix the problem. More than likely, it is not the motherboard or your battery. There's a class action lawsuit in California and so many complaints, but Dell refuses to do a recall on the lower wattage adaptor. I was told the same thing about the motherboard. I was out of contract and Dell wouldn't speak to me without paying for a renewal. I joined a Dell Forum and found out that they never should be selling the laptops with the low wattage. If you purchase the 90W as I did, it should solve your problem. I purchased 3 Macbooks for Christmas and will NEVER purchase a Dell computer again because of their customer service. Good luck to you!!
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  • My power adapter is 90 watt.
    For a little over a years now I have been using an after market battery and stand alone charger. About the middle of March my vostro 1500 started to charge the battery again. Figure that one out!
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  • Hi All,
    If you are looking for a hard and fast answer you won't find it here in my response.
    Outside of these links I have seen or discussed this with many including our company tech.
    The one common phrase is that there is a design flaw. The power adapter socket on my vostro ties into the motherboard. It was charred right at the solder joint. At first I thought about replacing the motherboard then suddenly for no apparent reason it started to work again. In between it working and not working I used a stand alone charger and purchased a new power adapter. Because of the nature of my business I did purchase a macbook for $1000.00. I do not pay for antivirus protection for the mac so after 3 years the cost of the dell and Mac are close. I am sorry that this isn't a fix for you but in recessionary times you can't afford to be taken over time and time again. Send Dell a message. I wrote to dell and received a response from a Spanish VP in Chicago. Instead of dealing with the issue he said " show me a company that can make a product as competitively priced as Dell? I responded EDSEL the car manufacturer! They went under also.
    I would flood them with emails.
    Best wishes,
    R.
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