Dell Inspiron 1520 Battery Won't Charge

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  • Updated 10 months ago
My battery for my Dell Inspiron 1520 will not charge. My AC Adapter is fine and powering the laptop, but the battery, that IS connected (I have taken it out and put it back in) has remained at 0% for the last few days. I recently posted this complaint in another thread, but after reading so many similar complaints, I realized I should make my own. I now understand the warranty for a battery is 1 year, but I have a few very frustrating issues with this:
First, I purchased the 3 year extended warranty assuming all parts would be included- this is, to me, common sense regardless of whether the battery is considered a consumable product or not.
Second, I have had this laptop for only 13 and half months! This feels terrible- a product which I have had a 1 year warranty for (which I assumed was 3 years) has died a month and a half after it would have been freely replaced. I am a poor college student, and this laptop was expensive enough when I bought it!
And last, I have rarely used this battery! I have taken it on only 4-5 car trips, and I can not even recall the last time (minus right now) the battery went to 0%, as I ALWAYS have it plugged in; in fact, I would surmise that if I were to use my battery as much as the average user (certainly more than me) then this battery probably would have died long ago when it was actually under its separate and special warranty! Should I be penalized for rarely using what appears to be a bad product? After all, minus the aforementioned car rides, the only time I've really used the battery is when the charger has accidentally been unplugged! As I responded in the other thread, if a product is going to be considered consumable, perhaps it should do its job more than a handful of times before malfunctioning!
I do hope this is a different problem altogether and not my battery, and if so, I apologize, but, after reading many similar situations, the only problem here seems to be with the battery, and this is very frustrating!
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  • frustrated

Posted 7 years ago

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Dell-Bill_B, Employee

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Have you ever noticed any messages at power up regarding the AC adapter type? If not, then it sounds like your battery is dead. If you post back your service tag, I will have a look and inquire about a warranty exception.
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Nicky Hartmann

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I aggree dell sucks and I wont buy another one and no my battery is new just bought it yesterday and it wont charge it
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Nicky Hartmann

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I aggree dell sucks and I wont buy another one and no my battery is new just bought it yesterday and it wont charge it
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mckenzie.lawton

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I just bought a new battery for my laptop but it still isn't charging. Clearly it wasn't the battery.
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mckenzie.lawton

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I just bought a new battery for my laptop but it still isn't charging. Clearly it wasn't the battery.
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Jim

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Dell now knows it is the motherboard, do not buy a new battery unless you are guaranteed a return, the new battery probably won't solve the problem but you can give it a try if you don't mihd wasting money on shipping and possible restocking fees. Your existing battery is probably still good.
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Thank you for your response.

To my knowledge I have received no AC adapter notices.

My service tag: 55S5DD1
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Could I please have an update on my status?
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Dell-Bill_B, Employee

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Sorry for the slow response. I checked your warranty and invoice date. You are barely just out of battery warranty, so I requested a policy exception, which was granted. This was not easy to do, so I would caution anyone reading this that a replacement battery outside of warranty is not likely in virtually all scenarios. The replacement battery and ac adapter should arrive tomorrow, barring any unforseen parts backlogs.
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Nathalie

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May you please,pleasee help me! I have the same problem and my battery has been at 0% for about two weeks now and i don't know what to do!
I don't think the warranty has expired but i'm not sure because we always lose these type of things in my home.
I've tried everything, swiching outlets, shutting it down and giving the battery a rest. I have an Inspiron 1525
My service tag is: 5CSQL3J
I'M BEGGING YOU PLEASE HELP ME!!
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JK

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Hey Dell Employee duchebag...Stop giving people here the wrong information that their battery is the problem. This is a design FLAW designed INTO dell laptops. Dell designed an unnecessary chip into both the motherboard and the charger to talk to each other and tell each other that they were "official" Dell products. Well, the cable between them is unshielded meaning it acts like an antenna. This sends electromagnetic signals to these fragile chips, that eventually fry one or both of them. This allows Dell to sell you more chargers and motherboards, as well as service work. Not suprisingly, this ALWAYS happens JUST out of warranty. Now Dell is facing a class-action lawsuit in Canada, and we are trying to get one started here in the states. In the meantime, you can try using some of the tricks mentioned before to "reset" these unnecessary chips...I've been successful on two of my 7 Dells, temporarily. EVERY one of my Dells has had this problem...all the way up to my Top-of-the-line XPS 1730. Eventually had to replace motherboard on another two, and Yes...the chips have begun to fail again!

What Dell has done with their purposeful bad design is criminal, and make no mistake..they ARE aware of the design flaw. My new roomy has worked for Dell for 3 years and this is their #1 complaint. They have entire scripts written for customer service to try to steer you into buying more unnecessary products. I truly hope a massive class-action lawsuit brings this company down. We need more engineers to come forward and testify to the faulty design!

meanwhile, don't listen to any Dell employee...they are coached on how to obfuscate the problem. Don;t get desperate...get together and sue them!
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JK

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Hey Dell Employee duchebag...Stop giving people here the wrong information that their battery is the problem. This is a design FLAW designed INTO dell laptops. Dell designed an unnecessary chip into both the motherboard and the charger to talk to each other and tell each other that they were "official" Dell products. Well, the cable between them is unshielded meaning it acts like an antenna. This sends electromagnetic signals to these fragile chips, that eventually fry one or both of them. This allows Dell to sell you more chargers and motherboards, as well as service work. Not suprisingly, this ALWAYS happens JUST out of warranty. Now Dell is facing a class-action lawsuit in Canada, and we are trying to get one started here in the states. In the meantime, you can try using some of the tricks mentioned before to "reset" these unnecessary chips...I've been successful on two of my 7 Dells, temporarily. EVERY one of my Dells has had this problem...all the way up to my Top-of-the-line XPS 1730. Eventually had to replace motherboard on another two, and Yes...the chips have begun to fail again!

What Dell has done with their purposeful bad design is criminal, and make no mistake..they ARE aware of the design flaw. My new roomy has worked for Dell for 3 years and this is their #1 complaint. They have entire scripts written for customer service to try to steer you into buying more unnecessary products. I truly hope a massive class-action lawsuit brings this company down. We need more engineers to come forward and testify to the faulty design!

meanwhile, don't listen to any Dell employee...they are coached on how to obfuscate the problem. Don;t get desperate...get together and sue them!
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Wesley Dopson

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Thank you for this. I have a new Dell and this has done the same. I will never buy Dell again. They are a bunch of lying greedy cheats!!
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guido.vansteen

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Finally, thank you for spreading the truth about these horrible THIEVES called Dell!!!
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Thank you.
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hello
i had the same problem
my inspiron is new and after 3 months i noticed that it doesn't charge
then i changed the battery and noticed the same thing
i click on battery icon then it says
plugged in not charging
please help me
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Dell-Bill_B, Employee

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You probably need a replacement ac adapter. Have you contacted tech support via chat, email or phone yet?
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starshinesamm17

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TO EVERYONE, I HAD THE EXACT SAME PROBLEM.
There is no way to fix it unless you send it in. If you bought a new battery and a new power supply and it still does not charge, the mother board needs to be replaced. Which is essentially the most expensive and biggest part of the computer... If you have insurance great, if not it is costl and a whole new cmputer that does not have these issues may be the awnser
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starshinesamm17

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TO EVERYONE, I HAD THE EXACT SAME PROBLEM.
There is no way to fix it unless you send it in. If you bought a new battery and a new power supply and it still does not charge, the mother board needs to be replaced. Which is essentially the most expensive and biggest part of the computer... If you have insurance great, if not it is costl and a whole new cmputer that does not have these issues may be the awnser
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starshinesamm17

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TO EVERYONE, I HAD THE EXACT SAME PROBLEM.
There is no way to fix it unless you send it in. If you bought a new battery and a new power supply and it still does not charge, the mother board needs to be replaced. Which is essentially the most expensive and biggest part of the computer... If you have insurance great, if not it is costl and a whole new cmputer that does not have these issues may be the awnser
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hey i have the same problem n i do get errors about the ac power adapter type....plz help me out im desperate
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Maybe this information useful for you
New dell inspiron 1520 batteries are shipped in a discharged condition and must be charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to the user's manual for charging instructions. Rechargeable dell inspiron 1520 batteries should be cycled - fully charged and then fully discharged - two to four times initially to allow them to reach their full capacity.
Try to avoid frequent full discharging of the dell inspiron 1520 battery.
It is normal to get warm when charging or normal use the dell inspiron 1520 battery. If it is getting too hot, there may be a problem with the device and qualified personnel should check it.
If you don't plan on using the replacement inspiron 1520 dell battery for a month or more, we recommend storing it in a clean, dry, cool place away from heat and metal objects.
To get maximum performance from the dell 1520 battery, fully optimize the notebooks power management features prior to use. Power management is a trade off: better power conservation in exchange for lesser computer performance. The power management system conserves battery power by setting the processor to run at a slower speed, dimming the screen, spinning down the hard drive when it's not in use and causing the machine to go into sleep mode when inactive. The notebook users guide will provide information relating to specific power management features.

More detail in http://www.discount-laptopbattery.com...
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This is not a battery problem. Dell has placed a special pin in their adapter, and it will not allow any other type of adapter other than an official Dell adapter. My other half has gone through three adapters in less than a year, and this was the source of the problem, and it IS covered by warranty.

Hope this helps
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Yeah, it's "covered" because as you say, it's less than a year! The issue that most people are having is the "planned obsolescence", which Dell apparently builds into their battery technology; logic tells me that it can't be coincidence that SO many people have battery issues within weeks...or even days...of the 1 year warranty expiration!
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I've just gotten the dreaded Dell ac adaptor problem "plugged in, not charging" and the message at startup that it does not recognize and needs a 56 volt adapter, blah blah blah. My service tag is JNGNRD1. Any help will be greatly aprreciated.

--Chris R.
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This same thing happened to me today. I am getting the "plugged in, not charging" and I did get a warning at start up that it is not recognizing the adapter despite the fact that it is the correct one. Any info is greatly appreciated!!!
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this is unbelievable, why are Dells charging system's so shoddy? I also am now receiving the "'plugged in, not charging" msg (after 11 months of meticulous care of my laptop).
i am pretty upset as my previous inspiron also had a crappy AC adaptor and i had to spend 30$ on a new one. now this newer inspiron 1521 has a crappy charger as well.

dont think i will be buying Dell again, and i buy a new one every year.
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Hi there, I have the same f problem!! I thought that dell is one of the best computer brands, but at the moment i have to spend a lot of money! that sucks... my warranty expired 2 months ago!
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i have the same problem my battery wont charge at all :[ can someone please help me.
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I ultimately had to order a new battery ($79.00) from a site I found via google; Dell would do nothing for me. It will be a cold day in hell before I order ANY Dell products again, be they computers, cameras, TVs, etc. Their quality has gone in the tank, and their customer service is nonexistent, not to mention the fact that I can hardly understand anyone with whom I speak on the phone (when I'm not disconnected!). I make purchasing decisions for my company and I teach Business part-time at a local 4 year college. I will do everything in my power to dissuade my company and my students from buying Dell, and I will use them in class as a Case Study of poor business practices. Hopefully, this will cost them thousands of dollars more than it would have cost them to just replace my battery, 10 days out of warranty. I suggest we all do the same: whenever and wherever possible, we have to hurt Dell.
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Ghost

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Please do tell your students NOT to buy Dell products. I wish someone would have told me! My classes start in 2 weeks and my laptop is barely hanging on and I have only had it since January.
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gatorbait

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If students actually go to your college, they must be retarded. Buy a new battery and quit acting like a child. If you really are a teacher, you would understand that when guidelines are made by a company they cannot be bent for the sake of a few bad products. If you are a business professor than you should understand the concept of utilitarianism, and if not than you shouldn't be allowed to step in a classroom.

A proud business major from a reputable public ivy university
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Dee

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If you read the whole thread you would know that it is NOT the battery, so suggesting he stop whining and buy a new one is rediculous. Secondly, maybe you should find another Ivy college, since the one you are so proud a member of obviously doesn't teach you any manners or etiquette. Your comments were way out of line and darn right rude. No one cares what you "think" about Guy's business practices, this is about solving a computer issue Not a forum for you to get on your soap box save that for the social sites.
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Curt Difurio

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HL Guy 49 - I had almost the failure in the same length of time - it looks like the Dell tech guy was able to do it for one guy but when they had a bunch of these - they chose to ignore the problem and not replace the borderline batteries. Many car manufacturers (including Toyotas) will stand behind serious safety issues with recalls way past the warranty date. You can bet I will be all over facebook with this one!!
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I got a new adaptor and it solved the problem. I agree that Dell knows that this is an issue and should give us new adaptors. My laptop was not even 1 year old!

Dell's quality is definitely diminshing and I will look elsewhere for my next computers.
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Sounds like I am in the same boat with a lot of you. My Inspiron 1520 is just over a year old (purchased September 2007). The AC adapter powers the system fine when plugged in, but the battery has lost all of its charge and will not charge.

I do not receive any error messages; the battery just simply isn't charged anymore.

Of course, because I am out of warranty, Dell's online chat people won't even talk to me. I do not take issue with the fact that they have a one-year warranty. However, the fact that the product is obviously made with a design flaw that the Company has not addressed is not acceptable. The posts to this message board alone indicate that this is a widespread problem with these systems.

This is my fifth Dell system. I have had excellent performance from my last 3; the first one died within 2 weeks and was replaced at no charge. I agree that the quality of these machines, in addition to customer service, is declining.

My Inspiron 1520 as configured was an $1800 system - hardly a bargain-basement computer, and in fact, considerably more expensive than industry average.

I am not interested in throwing good money after bad. Between the fact that Windows Vista is a system-destroying piece of garbage and the performance of my Dell system, I am going to do the only logical thing here and buy a MacBook Pro.

Further, I am going to mention this issue to some attorneys that handle class-action matters to see if this problem is worth pursuing in court on behalf of all of us.

Finally, since I do need a battery in the meantime, could the person who posted about the battery they found on Google reply to this list with a link? That's a very good price for this, and if yours has worked, I suppose I'll replace mine with that type as well.
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www.discount-laptopbattery.com; I received my battery and it works fine! Roughly $75-$79; the only thing is that it "sticks out" a bit from the back/bottom of the PC, but this doesn't bother me. Let me know if there's a class action...I'm in!
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incognitas

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I am not sure, but probably I found my problem. it seems that plug in adapter is broken (the very end of a lead that you stick to your computer). After I had this problem, I examined the adapter and found out that a needle inside is broken. I will replace with the new one and will tell you if the problem was solved. Check your adapter, this is picture of it if you are not sure:
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peterbarajas

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Rock On!, had a extra adapter I almost took to the recycle bin and sure enough it worked and now my system shows to be charging battery. Thanks for the advice, it really is a shame this is happen to too many Dell Laptops think I will be thinking twice before buying another.
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peterbarajas

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Rock On!, had a extra adapter I almost took to the recycle bin and sure enough it worked and now my system shows to be charging battery. Thanks for the advice, it really is a shame this is happen to too many Dell Laptops think I will be thinking twice before buying another.
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incognitas

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This is another, more precise picture to help you:
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Thank you...BUT...I used another, compatible adapter, and had the same problem with the battery. Everyone should certainly look at their charger, however, per your suggestion.
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Probably you got a replacement dell battery like http://www.sales-battery.com/laptop-b... for cheaper factors. try the original one you will get longer battery life and better explanation.
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I bought my refurbished 1520 last March. Have slowly been getting less and less battery life out of the battery. It will last a little over an hour. I hated to spend $135 for a new battery, but hadn't been able to find anything online that sounded like it definitely was the right fit.

I'll keep checking here to see what others find out. Just wanted to say I'm very disappointed in this. My last laptop was a Toshiba and I should have stayed with them.
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Try Ebay. You should be able to find a new battery for less than half that. Look on the battery for the Type number; search for that and/or for "battery Dell 1520"
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Same problem with my Inspiron E1705. The battery would not charge, even though I had the adapter plugged in.

I turned off my computer, took out the battery (for about 30 seconds), put it back in and turned it on and plugged in the adapter and it started charging the battery! So try that, if your battery won't charge.

If your battery light is flashing 4 times orange then green, it means you need to replace your battery (try blazintech.net).
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I think your adapter's going bad. If it keeps happening, try replacing the adapter and cords. Fixed mine completely, and even gave a little more life to the old battery.
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I am having the same problem. I have 1520 Inpiron since January 6, 2008, and I am now 2 months over the 1 year warranty. My use is very lite, and always plugged in.

1) The LED blinks 4 orange one blue since yesterday. 2) The battery test lights are all green when I press the button
3) The battery icon says 96% - (Not Charging).
4) The control panel says the battery is fine....
BUT if I unplug the power adapter, the computer shuts down!!
It will not power up on only the battery, but works fine with the AC adapter.
Is it my Battery or my AC Adapter?

This is my 4th Dell, and the worst one yet.

Steve
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christina

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Im having the exact same issue Steve. 4 blinks orange and 1 long blink blue. Battery wont charge but my computer runs fine with adapter plugged in.
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kieran

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i also have this problem
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kieran

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i also have this problem
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After contacting Dell support, who said they can fix the problem, but only after I sign up for some completely exobitant service contract (over $200), which I did.
they then sent me a new charger. (I think the charger is about $29).
Once I used the new charger, the problem ceased.
I am not very pleased with Dell's recent policy of extorting service contracts, and quality of the products.
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After contacting Dell support, who said they can fix the problem, but only after I sign up for some completely exobitant service contract (over $200), which I did.
they then sent me a new charger. (I think the charger is about $29).
Once I used the new charger, the problem ceased.
I am not very pleased with Dell's recent policy of extorting service contracts, and quality of the products.
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I've been following this thread for some time as I was struck with the same problem. Never off the power supply, battery dead after just over a year, etc. Dell told me that there are "factors" that affect the life of the battery but would not identify these factors.

Anyways I searched online and found plenty of sites advertising batteries and they all had reviews elsewhere on the net that said people ordered but then was told it was backordered; or that no one responds from the site, etc and to stay away. Ultimately I found a local shop here in Toronto that does lots of gadget repairs, http://www.techknowspace.com/ and they sourced and provided an "extended" battery for $120 (Cdn) and shipped it to me next day. Great service and prompt.

Incidentally for all those who remain on the AC power I am told that leaving it in "sleep" or "hibernate" mode all the time/overnights while plugged in tells the cord to continue charging the battery which ultimately drains its life. So I am now powering down at nighttimes when I can (on my new battery of course). I hope this helps for future.
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Bill B,

I also have the Inspiron 1520 and I bought it on Dec of 07. Apparently, my battery is defective and it won't longer work anymore. I've called Dell and they won't grant me a replacement battery since my "battery warranty" expired. I rarely use my battery, so it is impossible that my battery died. Is it possible you could grant me a policy exception?

My service tag is 2WXJ8F1

Thanks, I would appreciate it.