Dell Inspiron 1720 "plugged in, not charging"

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  • Updated 6 months ago
Hello,
I have a Dell Inspiron 1720 and have absolutely loved it. Just last night I realized that if I disconnect the AC adapter the battery indicator blinks red. It currently says "plugged in, not charging" w/ 2% battery life in the lower right hand corner. Any ideas? I believe I have had my laptop for about 18 months. I purchased it through my employer's discount program. I am a teacher in an Autism program and desperately need this to work as I often have meetings with parents where we review data on my computer. I purchased the extended warranty plan. What should I do?

Service Tag: 1SD8MD1
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Posted 6 years ago

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John Marchand

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Hi,
I also have a Dell 1720 which was purchased 7/22/08. A couple of weeks ago, I was running off of my 9 cell battery. When it got to approx 60%, I plugged the AC charger. It would not recognize the charge. After painfull communications w/tech suppport, they sent me a new charge. That did not corredect the problem. I had to send the laptop back to Dell for a motherboard replacement. After 12 days of no laptop, I finally was back working off of my 1720. Very disappointed w/the problem and repair time.
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HI, IVE HADE THE SAME PROBLEM, NOT SURE WHAT TO DO. MINE IS ONLY1 1/2 YEARS OLD. I WONT'T BE HAPPY IF IAM WITHOUT,
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this is easy for a l33t person. Blinking red battery means there is a battery fail. Try taking out the battery and press the little white button on the bottom. If leds come on good it works. If not its dead. IF you see blinki9ng lights your battery has failed and needs to be replaced. Have fun n00b
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P.S batterys only have a one year warrenty. Just make sure you are charging the battery with the right ac adapter. I almost forgot n00bs mix them up. If its 90 watts you might want to call dell and ask if it comes with a 65 or 90
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trying to charge the battery with an official Dell charger, battery has one light on it when you press status button, but no matter what I try it just will not charge - all this just 10 days outside the 1year warranty
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John Marchand

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You shoild call Dell since you have the extended service plan
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There battery warrentys are tuff since dell doesn't make the batterys themself. If it only has one light then its the battery. The one light shows its holding a charge but its not working well. If its only 10 days out of warrenty call dell. (NICELY) speak to a manger. And explain the battery won't charge and it gets really hot. And it only has one light. Tell the manger that you want to keep using the battery but you think it might hurt you. And explain its only ten days out of warrenty. If the manger says no. Then you can start yelling for fun. LMAO . Good luck but its tuff to get one oow for free. They do have deals on batterys tho.
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screen brightness is low when running on battery. function key and arrow
up or down dosent help. what should ii check?
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Elora Bart

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Inspiron 1501 doing the same thing. I can't move from the outlet in my wall! Feeling claustrophobic
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Blake

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My battery holds a charge just fine. I just can't seem to get my computer to recognize the charger. I've had the computer since april 09 and never had any problems. Nothing about what i'm using had changed except time. I'm at a total loss on how to handle this if my charger won't work. Thank God i just backed up my harddrive last week
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Scott Fleetwood

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I solved the problem by buying a new battery. Life is good again.
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A dell model or clone? I bought one and the problem still exists!
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To expand.. I bought a replacement battery and power cord from a 3rd party, but I still can't get power to my battery..
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Sandra Munro

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I have a Dell Inspiron 1720 and am experiencing the same problem. I purchased the Lap Top under 20 months ago. Battery moniot now says Battery not detected - no lights appear on the battery (can't find a white button mentioned in one of the blogs) - does this mean it is completely dead? I have another Dell I use at work and have had the same bettery for over 4 years with no problem at all....
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Tiffany Bryde

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I have the same problem. I really think that Dell somehow makes the battery die after a certain time. It just seems to coincidental to me. I have the Dell Inspiron 1720 as well. I've only had it for a little over a year.
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nicholas.woodard

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same thing for me....i cant find the white button everyone is talking about?
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Nich Allan

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I purchased my laptop in March of 2008. The original charger stopped working so I bought a HQRP adapter with the same output which was working fine, but all of a sudden it says that the charger can't be recognized and that it can't charge the battery, only keep the computer running.

I have a feeling that dell might have put something in one of their automatic updates to deter people from using 3rd party chargers, but it looks like people with dell chargers are having this problem too so idk.
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I'm getting a friggin' Mac!
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Amanda Speight

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I have a Dell Inspiron 1720 too. The message always appears saying that I must use a Dell battery and the one I am using is not Dell supported....but it is the Dell battery! And now it has died anyway. The green light on the battery does not come on even though it is plugged in and all it does is get hot. Definitely not happy with Dell nor their after sales support which is nil.
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dbunch2305

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I am a Dell certified Technician. What you are describing is definately a System Board issue. If the replacement charger/ac adaptor doesn't charge the battery or allow the machine to power on (without battery installed.)

What makes it diffucult to troubleshoot is that the machine WILL power on via battery. But, again, it does come right down to System Board. (I wish I had better news for you).

My bosses
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Joni Clark

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Get rid of Vista! I tried everything that I read on the sites about the problem nothing worked. I installed windows 7 yesterday, I plugged in the machine and the problem was gone.
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Martin Hackett

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iv got win7 and same problem
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Georgia Walkert

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Same. With Vista, no problem but I've had Windows 7 for a while now and battery has just started failing.
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Timothy Thomas

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i have a Dell insperion 1721 and the battery is dead but even if i plug in the ac adapter nothing happens i think dell needs too fix these problems no matter what we pay good money and they get the herray and we get shafted
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Scott McMillan

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I'm just going to throw my experience out there. I woke up this morning and went to grab my laptop from the corner of my bed where I store it, and it was on the ground beside my bed and my wall. Anyways grabbed it and powered it up and was having the same problem all of you had described. After searching the internet looking for fixes and then seeing the post about taking your battery out and pressing the button to see how many lights go on, I hibernated my computer and turned it over to take out the battery. When I turned it over, no battery! It was still on the floor, so I grabbed it plugged it in and everything is back to normal.
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Scott McMillan

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I'm just going to throw my experience out there. I woke up this morning and went to grab my laptop from the corner of my bed where I store it, and it was on the ground beside my bed and my wall. Anyways grabbed it and powered it up and was having the same problem all of you had described. After searching the internet looking for fixes and then seeing the post about taking your battery out and pressing the button to see how many lights go on, I hibernated my computer and turned it over to take out the battery. When I turned it over, no battery! It was still on the floor, so I grabbed it plugged it in and everything is back to normal.
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John Maclaren

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My Dell Inspiron 1720 had this problem: it was cured when I fitted a new battery. The original battery was about 21⁄2 years old. The new battery has less capacity but is adequate for my use as I a mostly plugged in to the mains.
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Hunter Wahl

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I just had a problem with a key windows component, in which I had to run the CHKDSK utility to fix it. afterward, my battery would not charge. unfortunately I did not write down the specific code for the problem. in any case, the light on the bottom of the battery shows only one light. I think there might be some correlation between the battery issue and the CHKDSK problem. maybe reinstalling my operating system (XP) might help.
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justinkrupa

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I've really found, with the "not charging" problem, that it comes down to how MUCH wear and tear the charger has had on it. 2 Things. One being, only true Dell chargers have the correct "chip" in them to register what charger they are, and only true Dell chargers have a thick enough cord from the "brick" to the laptop to last a good year. Otherwise you can have a multitude of problems with the brick. The 3rd party bricks don't have the chips in them, the chips in the Dell bricks can still burn up or burn out, and lastly, the braiding inside the cord degrades and breaks inside with tension, cord-winding, etc general movement, or the occasional "slamming part of the cord in the car door/tucking in too snug of a place for it to be, pinching it ...

If you have a 3rd party charger, get a Dell one. If you've had your Dell charger for about a year, you will probably need to replace it. Windows has basically no control over this, even if "rebooting" helps it. With rebooting, you're really switching off the laptop with the power cord plugged in. For awhile, you may be able to: 1. Shut down the computer (completely) 2. unplug the AC Adapter (for at least 30 - 45 seconds) and plug the power back in, but wait another 30 seconds and observe the battery light. If the light comes on, you can rest assured that your battery will charge, even if you turn the computer on. It will continue to charge to full.

I have not yet had any connection to Windows operating systems with this phenomenon. It is strictly brick-related. It can EVEN cause you to get the "battery life is nearing its end" message. I've seen that as well.

Hope this helps!!