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I’m frustrated

Inspiron 1525 cmos battery problems - again!

I purchased a Dell 1525 Inspiron this past April 08. In Sept I started having problems with the clock. I Did some research and found that this laptop is known for having problems with the cmos battery. I replaced the cmos battery. That fixed the problem for 2 1/2 months. Then is started doing the same thing and now won't power up. I returned the computer to the Geek Squad at Best Buy. They say my hard drive is bad, but I don't really believe they know what they are doing. I think my motherboard needs to be replaced, as why would the same exact symptoms now be a different problem? Doesn't it make sense that the motherboard is draining the cmos battery?
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  • 1
    Same problems, different model....I have had a recurring problem with my ( Dell XPS2010, $2000 unit) for the last year... problems started two months after I purchased it. 4 motherboards later they have refused me a replacement computer as of today. I am now building my case to take it to the courts. possibly even class action, so pass my email on to anyone who is interested. These companies need to be held accountable for their products. please reply to fmd@knology.net
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  • I’m frustrated
    I am sorry but I don't have a answer because I'm having the same problem. My Dell Inspiron 1525 laptop is only 14 months old. Any help would be great.

    Tim
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  • I’m frustrated
    This is a helpful post from a tech forum. I've researched and found others think this is the root cause of this common frustrating problem.

    I've found many, many loyal Dell customers online currently dealing with this "AC adaptor/battery not charging" 'design flaw' in Dell laptops. I finally found the answer I'd suspected all along:

    The cause is a faulty adapter 'design flaw' Dell should take responsibility for!

    When Dell knew of the problem they should have notified all customers and offered a recall or at least a permanent solution. But it seems to me instead, Dell just sits on a large stock of those faulty adapters and is handing them out to anyone within warranty. When your laptop warranty runs out you're forced to by the correct (90W or higher) sold by 'Dell'. And that's only if you catch the problem before it fries your motherboard.

    Here's why the AC Adapters / Motherboards for a range of DELL Laptops keep dying on so many good customers:

    The design of the hardware circuitry for identification of the DELL AC Adapter is seriously flawed. The root cause is the use of an UNSHIELDED cable between the controller chip on the Mother board and the ID chip pin in the AC adapter.

    This unshielded lead acts as an ANTENNA and easily picks up electromagnetic pollution going straight to the chip circuitry. The hardware circuitry is not hardened to deal with electromagnetic fields.

    Consequently this energy is dissipated in the chips on each end of the lead ruining either one chip or both chips if the electromagnetic spike was powerful enough.

    So use warranty to the max, this is a serious design fault. If outside warranty consider using a shielded lead or try to stay away from strong electromagnetic fields / switching.

    I honestly believe Dell was fully aware of the problem when they sent me a faulty adapter for the $998.00 laptop I purchased. But Dell will lose in the end as my family will no longer buy from them.

    Here's the full story of the Dell Antenna that many customers are slowly becoming aware of:

    http://www.laptop-junction.com/toast/...
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    • I tried every solution to this (replacing battery, adapter, using external charger) - finally a new problem arose the power switch will not work - will simply not power on the laptop. Initially I had press the power button a few extra times - finally get lucky - that continued for a few weeks. But finally it just does not power up - so the laptop is lying dead for a few months now.
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  • I’m frustrated
    Hi Jack Smith,

    I've had an ongoing battery problem with my Inspiron 1525. Just like OP my system seems to be draining the battery. Now my battery is at zero charge and I can't get the battery to chargeat all. No battery light goes on. Without the adapter my laptop won't start. This laptop was purchased 13 months ago so the warranty is over. The extended warranty was too expensive. I'm a student and depend on the battery when using my laptop at school.

    Jack, do you think refreshing my mainboard's BIOS and resetting the power manage mode would help with this? After dealing with this for 5 months on and off, and buying a new Dell battery-which also went bad. I'm more inclined to believe this is a design flaw. It kinda feels like a way for Dell to cash in on customers who have to buy new components.
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  • I’m not happy with Dell. Poor customer service & company policies
    1
    I have the same problem. My 1525 is 14 months old. My coin cell battery is dead. I been told by dell technical support is to pay $49.95. Period.

    The more I read about this problem the more I am convinced that this is a design flaw. I spoke to the “mouth breathing” technical support people and they just side stepped me on this issue and said that this is the 1st time that they ever heard of this problem. I said that’s a lie. Just Google “1525 cr-2032” & the results that you will receive are problems & complaints not accolades.

    The lead engineer who designed this lap top should be shot. To replace the cmos cr-2032 battery in a 1525 is the equivalent to dismantling a car engine to replace a spark plug.

    Bottom line: 1st time customer + Poor customer service & company policies = a customer lost for life.
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  • I’m pissed I gave them any money! I won't make that mistake again.
    Hey guys, same situation here as well. I bought my Inspiron 1525 in Feb of 08 and about a month ago it stopped charging my batteries. I called Dell and they said that since I was out of warranty I would have to pay for to be fixed. They told be it was an issue with the motherboard and it would cost $300-$400 to have it fixed. I told them I would buy a new laptop from another company be fore I paid that. Well 3 days ago my A/C adapter died completely and since it wasn't charging the battery I was not able to use my computer. I took it to Best Buy and tried out there Universal A/C Adapter in the store. Guess what, both my 9 cell and 6 cell batteries are now fully charged and I've had no more issues. Dell service was horrible and they refused to let me talk with anyone else unless I paid some stupid out of warranty fee of $50. They also tried several times to get me to buy a new motherboard claiming THAT was the issue and not the A/C adapter. Neither my family nor I will ever buy anything with the Dell name on it again. I'll get advise from my dog before I take advise from Dell techs.
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  • Joshua,
    I thought dell built a sensor onto the MB that will not allow a 3rd party (non-Dell)charger to recharge the battery? Hmmm.

    My wife's 1525 has died a slow death. Replaced the original AC adapter that developed a short in the wire just at the plug. After 6 months on a 3rd party AC adapter, the laptop is dead. It will not power up at all. I ordered and replaced the DC input jack, to no avail.

    Will a dead CMOS battery render the laptop completely unable to boot (no lights, no power, no nothing.)

    I guess I could borrow a mulitmeter and check to see if this AC adapter is dead (even thought its LED on the cube lights ).

    Ugh. I think I'm going to be stuck with just salvaging the hard drive out of this machine. What a waste.
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  • Same issue with my Dell 1525. Was under warranty and battery would not charge. Sent it into the Depot and supposidly , they replaced the mother board. Sent it back to me, same issue, I called customer service and when they ren a diagnostic, told me I needed a new adaptor. Sent to me and my laptop worked for a while and then died again. Dell informed me that since by warranty expired, they couldn't help me. I cannot reach anyone and they do not return my calls. I explained that I didn't have this problem ( lights flash but screen and sound do not come on) when I sent my laptop in for service but it appears that I am SOL, Any suggestions?

    Gary
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  • I used to be a Computer tech, & for all of you having CMOS problems with your 1525 lemme say this; your MOTHERBOARD may not need to be replaced, but sometimes the CMOS battery is "integrated" or soldered onto the motherboard. For some reason big companies don't mind trashing motherboards to solve a problem like a bunk, 0.97cent CMOS battery.

    And my battery (power supply) won't charge, it'll state 75% available and moments later it'll say "no battery detected." I think I'm going to try best buy's universal A/C adapter.
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  • I have just read all of the above posts. My son's computer was bought in May 2008, and he is having the same problems. He has turned this over to me to deal with, as I can be bitch when it comes to people getting ripped off... He is raising two sons on his own, and this is the computer his 10 year old son uses for school work. I am contacting the Better Business Bureau tomorrow. I was going to call Dell, but again, after reading all of the above posts it seems like a waste of time. I'm sure those of you that have posted is just scratching the surface in the number of other folks that are having the exact problem with this model. So many just sit back and take it. To Dell, the 7, 8 or 9 hundred dollars spent is no big deal. To us working people, it is a very big deal. You spent good money to get a product that should last longer than a year or so. Did any of you notice how many of these computers went down shortly after the warranty expired??? I am giving you my e-mail. If you would like your story added to the complaint I am sending to the BBB, please contact me. kate1954@comcast.net Please make sure reference that it is regarding the Dell laptop. I am now going to google to see how many others have posted complaints regarding this model of Dell laptop... Don't sit back and take it. All of you should get a replacement computer, and the rest that have not gone down yet should be recalled.
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  • I’m gutted
    same problem 2 months ouside warranty! not happy!
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  • I’m frustrated
    a month before my warranty was up, my inspiron 1525 clock stopped. It jumps all over the place back and forth. I took back to Best Buy and the Geek squad sent it back to Dell to replace the motherboard. When I got it back the warranty had only a few days left. The new motherboard DIDN'T fix the problem. I read it was the CMOS battery, but who knows!!! I'll never buy another Dell ever again! I would advise anyone against buying a Dell.
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  • I can move the CMOS battery socket to an easy to access location. For details:

    http://rothfam.com/dell_inspiron_1525/
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  • I’m frustrated
    My 1525 battery died after 16 months (only). Just bought a new battery - it charged once fine but after that it refuses to charge. I have multiple Dell adapters none seem to work. What next?

    Dell is the crappiest laptop manufacturer- no wonder it is dying
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  • Do you get the CMOS battery error? If so you need to change the CMOS battery. Instructions here:
    http://support.dell.com/support/edocs...

    If you don't want to completely disassemble the laptop to replace the the coin battery, then consider moving it like I did.
    http://rothfam.com/dell_inspiron_1525/

    After the move of the CMOS battery, you can easily replace the CMOS battery when it fails by loosening 8 screws and removing the panel.
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  • I’m undecided
    Chris - I do not get any error of any type- the battery simply does not charge (same issue I had before I replaced with this new battery).

    Like I mentioned earlier - someone has suggested to replace power board - sounds plausible- but I am not sure.
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  • I’m not buying from dell again
    i got my 1525may 2008, exactly the same issue 'doesn't recognise the adapter.
    2 replacement adapters and a new motherboard later (mine died after 9 months)

    what adapters are there out there that will charge it?
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  • I got one from Best Buy. It was a universal one that cost about $80.
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  • I'm the original poster of this thread. I ended up buying the adapter from Best Buy and that worked. The computer clock has never kept the correct time, however, everything else works fine with this adapter. You probably didn't need a new motherboard. I got this suggestion, a lot, but found once I used the BB adapter, all was well. Too bad Dell nevered wanted to admit to this issue with the 1525.
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  • anyone have a model number for this magic BestBuy adapter?
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  • Geez Louise... same thing has happened to me you guys!!! I'm on my daughter's tiny netbook now seeking out answers as to why this Inspiron 1525 has stopped working and never really worked fine to begin with... bought in 08, on my 2nd adapter, and it never would charge the battery but would worked plugged in... until last week when even that stopped working. So now I have 2 failed adapters (Dell replaced original one while I was still under warranty) and I just bought a new battery... it was great until the battery died after a couple of hours because it received no charge... so now I have 2 batteries as well and an unusable laptop that contains my entire life.. can someone please respond with the model/info on the best buy adapter? Will they let you try it out in the store?
    • http://getsatisfaction.com/dell/topic...

      DELL adapters all come with an ID chip (codename: Dallas) that sends a signal to the computer to allow the battery to charge using said adapter. Unfortunately the ID chip sends a signal not along the heavy duty and insulated power cord that runs from the power adapter's "brick" to the system, but along a single, frail, un-insulated wire that runs along the outer edge of that power cord.

      Search the web for DELL, Dallas, AC adapter -- you'll get some pictures of people who have opened up the power brick to see just what's inside.

      Like I have said elsewhere, if you've ever tried to unbend a paperclip and then back into shape, it gets brittle. Do it again and the thing will snap. That's why important wires have to be "heavy duty".

      There are a few workarounds that don't involve hardware knowledge, like cleaning the contacts (anything metallic and shiny you see) of the AC adapter with a little 70% rubbing alcohol and a q-tip. Or straightening out the AC adapter power cable and re-plugging it into your computer (hoping the ID wire "lines up" right). Or just... well... getting another adapter.

      Because, like in the first link, DELL will NEVER give you a software workaround. (Maybe a free adapter if you want to complain long enough... but that adapter will fail too.)
      http://getsatisfaction.com/dell/topic...
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