My XPS M1330 is bricked - will not power on at all, but it worked last night!

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  • Updated 5 years ago
My M1330 laptop is 16 months old (and 4 months out of warranty). It's been fine, although occasionally it will force itself to reboot overnight. Last night, I used it for a while and put it down, still fully powered on, and left it alone - this morning I picked it up, it was powered off, and so I pushed the power button - nothing. Dead. The battery is still fully charged; all of the little green LED's on the back light up. I don't think the battery is the problem, it's the extended battery and it's still good for 4-5 hours of normal use. Any advice for me? I am not a hardware person, I am a software developer, but I can do hardware work if I have really good instructions to follow; I added the bluetooth module without problems.
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  • frustrated

Posted 6 years ago

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Netherfire

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I actually had this exact problem about two weeks ago. Everything was working great and then all of a sudden nothing would turn on even though my battery was charged fully, etc. I ended up having to get the motherboard replaced which I had actually just had to do 6 months ago. The computer itself is only about 18 months old. Fortunately I have a 2-year warranty. I have heard a lot about faulty motherboards on the XPS 1330. Sorry. :(
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Janet Spear

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My Dell XPS M 1330 just did the exact same thing! Warranty over in December and now computers motherboard is dead!!
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Janet Spear

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When I called and just talked to customer service,, I just kept repeating my story and telling them about everyone that had this laptop just past warranty whose motherboard failed. Dell kept passing me to a new person and finally one of them offered me a extended warranty for $220 or so. Then they would cover my computer. My original warranty was up (1 yr) in December. They sent me a box via FedEX and now my computer is on it's way to get a new motherboard. I did take out my hard drive so none of my personal stuff will be floating around. I figured that was a lot less than a new computer or a new motherboard installed.
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featherz

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Amex will cover repair for me, yay! However I need an estimate on repair. Anyone know how to get Dell to estimate the cost of repair without calling into the pay service lines?
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Janet Spear

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When I called and just talked to customer service,, I just kept repeating my story and telling them about everyone that had this laptop just past warranty whose motherboard failed. Dell kept passing me to a new person and finally one of them offered me a extended warranty for $220 or so. Then they would cover my computer. My original warranty was up (1 yr) in December. They sent me a box via FedEX and now my computer is on it's way to get a new motherboard. I did take out my hard drive so none of my personal stuff will be floating around. I figured that was a lot less than a new computer or a new motherboard installed
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featherz

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you just called the regular customer service line and didn't have to pay the $50? I'll try that and see once I hear back from Amex.
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Janet Spear

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I just called Dell customer service and told and retold the whole story,, I think they know their product is defective. The Tech place in my town got 3 other XPS M1330 in just a 5 day period with dead motherboards and they were all just past warranty like mine. I live in Ketchikan Alaska and these were computers that tourist from off the Cruise ships visiting our town brought in. So the Tech concluded it was nothing in our area that might have cause it because they were all of different cruise ships.
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Mine is now bricked but this was the sympton of the total Brick about 1 week before. Wouldn't power up. had to remove the battery and the charger etc and eventually it booted. Now though it won;t even though battery is full .

Out of Warrenty 6 Weeks - Dell want to charge for Motherboard & Service Call !

See http://getsatisfaction.com/dell/topic...
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According to DELL cost of repair in UK is £413.36 - I have the same problem and i'm not paying that. Stand up and fight DELL.

May yet see them in court.
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BrianG

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Just FYI, I had www.aqstech.com do my repair for around $100 + shipping. My AC adaptor light would go out when I plugged it in. No power to the laptop