Why is my power adapter recognised but not charging?

  • Question
  • Updated 6 months ago
Hi. I have a Dell Inspiron 1520 that's about a year old. The power adaptor is plugged in but the battery icon says I only have 7% because the adaptor is recognised but not charging. The message says "plugged in, not charging". What is wrong and how do I fix this??
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  • anxious

Posted 7 years ago

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Dell-Bill_B, Employee

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Hi, Nicole.

Sorry to hear about the frustration. There are a couple of things to try. First, simply reseat the battery. Take it out and put it back in. See if the symtoms change at all. If not, then we should probably ship a replacement ac adapter and see what happens. You may also have a battery that needs replacing, which carries only a 1 year warranty, regardless of your full system warranty. Since it's a year old, as you said, hopefully it's just under a year if the battery needs to be replaced. If you want to email me your service tag and current shipping address, I will have a look at your warranty to see what options we have.
[private contact details removed]
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George

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Hello Dell-Bill_B's,
As you can see I started this thread, but till now all options did not work, Now, I have even worse problem, I purchased an after market replacement charger which made my touch pad no longer working and I had to use an external mouse. after researching I found out the problem relied in the aftermarket charger, once it is unplugged the touch pad works fine. Is there a way you can ship to me an original charger for my computer? please let me know, ggeorgie@gmail.com
Thank you
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George

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Hello Dell-Bill_B's,
As you can see I started this thread, but till now all options did not work, Now, I have even worse problem, I purchased an after market replacement charger which made my touch pad no longer working and I had to use an external mouse. after researching I found out the problem relied in the aftermarket charger, once it is unplugged the touch pad works fine. Is there a way you can ship to me an original charger for my computer? please let me know, ggeorgie@gmail.com
Thank you
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Gita Nepal

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My tablet is not charging why?
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Fitsum Abera

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I have problem with my Dell vostro It says plugin ,not charging then i change adapter and it now charging so i think the problem is from my adapter how could I fix my adapter?
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Jo Barker

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I have a dell inspiron 1525 which is an old one, as the charger wire split and woildnt work my laptop has unfortunately been switched off for a good few months. The battery was on its way out before anyway which was neva a problem as i only use my laptop at home therefore i was keeping it charged as and when i needed to. I think my battery has gone all together now and i have just got a charger so i have taken the battery out and just plugged the a/c adaptor to t he mains. The green light is lit on the adaptor yet there are no lights on my laptop icons at all therefore i wondered if it could take.many hours before anything lights upnor my laptop.will switch on or whether if its receiving power a light should be on so it could be the charger at fault. Plz help, thanks. Joanne, Sheffield.
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I think resetting the battery has worked. I've plugged it into a different outlet as well and all okay now. Thanks for your help =)
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Dell-Bill_B, Employee

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Glad to help.
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muzzz

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this happens on our Inspiron 1420, too. Unplugging the power and plugging it again usually solves it.
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My old adapter stopped to work today. I got an new Targus (universal) for my Dell Studio 1535. After I plugged in, the battery icon said not charging. After I use my laptop for several hour, I found the battery actually was charged!!!

I guess there are something wrong with charging signal. As someone said there are date line in the charging cord! Maybe he is correct!

So you can try to use your adapter for several hour, then unplug it. If the laptop can work for another hour, then only the battery charge icon does not work with the new adapter.

Hope this would help you!

Meng
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Sunil

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I have tried two adapters and still the same issue....battery not charging.Called the customer care and get bored by listening the same phrase " ALl our represenatives are busy..." for around an hour and no one there still to answer,,
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wes

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I have a inspiron 1525 with the same problem,I went and bought a new dell power cord and a new dell battery and I am still having the same problem.Plugged in ,but not charging.Can you help me.
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James

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I'm having similar problems with 1545 that's .less than a year old, should still be covered by everything but I don't know what to do to sort it all out?
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apio

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I have a similar problem, I have a dell 1525 that's almost 2 years old. I bought a new dell battery but the highest charge has been 54%. However, now it's sometimes shows charging but it remains at 0% but most of the time it shows plugged in, not charging
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colleenb52

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I have the same problem. Dell 1521. Approx 2 yrs old. Bought new battery. Still will not charge. Charged 1 time then nothing. Shows plugged in at all times. Have read some comments on other boards that say there is a problem between the mother board and the ac jack. Does anyone know how to fix this?
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Al C Anderson

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Same problem over the last year with E1705.
System states that battery is charging, but battery does not charge!

It seems that something is happening to cause the power adapter to not provide enough power to charge the battery, but provide enough to run the system...

I have been through 4 power adapters in the last year. A new adapter fixes the problem for a few months. Dell OEM, and Ebay compatible adapters seem to last the same amount of time. The last one that I bought i upgraded the wattage to a PA-15, with150W and it seemed to last a few months longer.

But now, same problem again! Time for another adapter!!!

I wish I could isolate the cause of this...
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Joseph

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This seems to be a HUGE problem Dell MAYBE you should fix it?! Looks like BIG recall to me. What say ya'll?
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Omer Farooq

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I have the same problem... Plugged in, Not Charging.. earlier plugging the adapter to the socket directly helped (not using a multiplug or extension with other appliances connected) but now nothing helps. My other Dell's adapter charges the laptop fine.. but not this one. Both adaper are the same model PA-12 Family 65Watt... and a multimeter reading shows both are giving about 19.65 Volts.. I have a Dell Vostro 1400
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Annie Millar

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SAME HERE! PLUGGED IN NOT CHARGING! BRAND NEW BATTERY !!!
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Ender Malloy

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I am having the same problem, I have an Inspiron 1420, just got a new battery and a new adapter, it is still saying 4% remaining. Please help.
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Timothy Nichombe

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am technician from Tanzania boy i help you, ice power is dad in your laptop so go own your technician and than it solve your problem OK my contact abdillahmaabad@yahoo.com or +255658339909 thanks
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Terry B

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Same issue....1525 Inspiron, one year old, plugged in not charging. Power cord has green light.

Time to head to the Apple store.
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elliesookram

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i have the same problem...Inspiron 1525 and replaced new battery...still not charging and the ac adapter is suppying enough power and AC according to the technician at Battery Plus...HELP!!! I'm very frustated as unplugged or remove the battery and put it back also doesn't work at all!!! and just bought new battery as well
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Annie Millar

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I had same problem and bought new battery, I put new one in to no avail for a while, then it suddenly started charging after a few days, so I put the old battery back and that is still in.
It does not charge all the time it is plugged in, but starts intermittantly but I have no explanation for this.
So I have bought new battery for no reason really.

Annie
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Michelle Burrell

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I have a dell inspiron 1525, it is 2 years old and it is doing the same thing as all the above. The power chord is showing green and it has enough power to power the laptop, but it is not charging. Has anyone found a solution?
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yan soe

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I hate to say that. but i also have same problem with my dell inspiron 1525. seems this product is suck.
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Glenn Davis

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I have a Dell Inspiron 1525 and my battery charger got destroyed when my dog ate it (:......so I bought a generic charger at Best Buy that had PLENTY of power (90 watts) and I found an adapter in the kit of 12 that came with the generic charger that SEEMED to work. I was able to use my laptop as long as I was plugged into the charger BUT I noticed the BATTERY LED was not indicating the battery was charging and when I checked in Power Management it showed the battery was 0% charged and NOT CHARGING. I fixed this by finding another adapter in the generic charger kit that looked exactly like the one I was using but had a different "type" number. When I plugged my laptop into the charger using this adapter, the battery LED started flashing and the Power Management showed 7% charge and increasing after just a few seconds. The moral of the story is, just because the laptop will turn on with a generic charger, it will not necessarily charge the battery too. These are separate functions and these generic chargers have all of those different adapters for a VERY GOOD REASON! DONT BUY A $120 OR MORE BATTERY FROM DELL BEFORE YOU MAKE SURE THE CHARGER AND ADAPTER ARE NOT THE PROBLEM! I hope this helps someone save money.
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Jeff Leites

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I could kiss you ;-) I took my Vostro 1500 out with me today, with a new Targus adapter. (I still have the Dell, but that's another story). I noticed that the battery was not charging. Read a lot of troubling replies like it needed a new motherboard. Then I found your answer. When I go home, I plugged in the Dell adapter, and saw it was charging. Then I looked for another Targus tip that physically fit... found one, attached it, and happy dance time. It worked!!!
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murali.yelamanchili

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Worked for me too with my targus charger when I changed the adapter tip. Thanks for the advice.
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Wendy Michelle Matthews

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I have the same issue with 1545. Dell sucks!
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Edwin Graham

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Yes Dell does suck!!! I have a 1545 with the same issues. Tried new battery and adapter same problem.
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Philipp Serg

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Repare central pin wire or change adapter to original one. And be happy.
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branflakes420

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I have the same exact laptop and I'm really mad because its been working fine for a year but now it says the "plugged in, not charging" thing and it SUCKS BIGTIME. nothing helps! ive tried rearranging the battery but nothing works! Dell does suck. (I really dont feel like spending the money to buy another laptop.)
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Laurell

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here is what worked for me:
i bought a new battery - it worked one time, then would not recharge..... I got a new power adaptor. It all work fine now, adn i have a spare battery.

An interesting note - I played around with my old power adaptor, ( while waiting for the new one to arrive) by unplugging everything that could be unplugged, and then plugging it back in upside down from where it had started (where possible) and it helped for a short time.

google the power adaptor and get it much cheaper than from the Dell site.
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Abbas Rizvi

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i have same problem i have 1525 2 year old i am change its battery and ac adopter but still problem plugg in not charging what can i do please help me
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Glenn Davis

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The problem is probably caused by the charging not putting out enough watts. It may have worked OK when it was new but now it is not providing enough power to run the laptop and charge the battery at the same time. You can buy a new charger for about $30 for your Inspiron 1525 at the following site:http://www.parts4nb.com/catalogue/pro...