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I’m gonna cry soon, luv my laptop, sad it's not recovered from rescue

Why won't my sound work ????? M1330

XPS M1330 no audioI have recently had my hard drive replaced and the discs reloaded by Dell contracted man, no sound comes out :-( tried turning it up - nothing, can you help????
I have looked at drivers and hardware and they are marked as working - clearly it isn't - the question is, what isn't working????
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