Is a getting a refund even possible?

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  • Updated 1 year ago
I got 28 extractions and temporary dentures April 11, 2018, right after the dentures were inserted the dentist told me that the top denture teeth were too large and not to worry because he would fix them ( free of charge ) and he was right, I looked like a horse and honestly just went to my car and cried, and cried some more for days after that. He explained that I would need to heal some before he could take new impressions to get a new top denture made so I waited about 2 weeks, we done the impression and then 2 weeks later I went in for my 1st wax try-in, it was awful - to cut the story shorter, I went in for multiple wax try-in between April - June only to finally order the new denture, it be made and not be correctly done, my bite was off, the teeth were still huge and they did not fit, again the Dentist tells me do not worry he would fix the issues ( free of charge ) but this time I had to get both top and bottom remade so that the bite would get done correctly, so from June to August it was wax-try in appoints over and over, and FINALLY August 6,2018 I picked up my newly made set. 

I HATE them, the teeth are still large in the upper denture, I feel like they take up the whole space in my mouth, my appearance is dramatically different and I am not confident what so ever wearing them. 
Can I ask him for a refund? Should I ask for a refund? 
I see most request refunds when their denture is not functioning properly but I honestly have only had them a couple of days and after the first attempt at trying to eat with them I decided its much easier to just take them out, so I am not sure yet if functionality or eating with them is a big problem. Its honestly more about my appearance. 

I dont feel like asking him to make me a new set and waiting another 4 weeks is an option, obviously they are not going to change the teeth size in the upper denture or they would have, its been my biggest concern the whole time. 

Thank you for reading, any and all information or advice is accepted. 
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Jennifer #2

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Posted 1 year ago

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Pam Cooper

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I would like to know that also. I saw a different dentist in my practice and he said I needed a whole new upper denture because mine didn't fit right, while mine says it's fine. I talk for a living and have been sent home several times because they can't understand me. I feel like I have a mouth full of plastic. My teeth are always loose and moving. I look like a chimpanzee and its getting worse, not better. I'd honestly rather have my rotten teeth back... I used to be pretty, now I look like a freak....I cry every day.
(Edited)
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Jennifer #2

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Hi Pam I am so sorry, I do however understand how you are feeling because its the same for me, I too believe I was pretty before I got all this done, even with the rotten teeth and now I have these new ones that i was supposed to confident in and I feel more ashamed now then I ever did, Have you tried to get a refund from your dentist?
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Elisha Wilbur

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Hi Jennifer! You should be able to get a refund from them. It depends on the policy of the dental office. With that said, I had my extractions and immediate dentures April 9th of this year. I had a hard time at first with them fitting and adjusting them often. Since late June, they fit great. I think it takes time of getting use to them also. Your mouth kinda forms to them the longer you wear them I think. I am sorry your having problems still this time later. Try the new ones for a couple of weeks if you can and do get adjustments since you first got them to wear until they feel better. Good luck with it all!!
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Jennifer #2

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Hi Elisha, I have read many people say that over time they adjusted to their dentures because as their mouths changed their dentures seemed to fit better/work better but I think I passed that point possibly? I was totally toothless for 4 months, I think my gums ect have already done alot of shifting ect before I even got the new dentures three days ago. 
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Norwich Girl

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Hi Jennifer - sounds like a real nightmare!! As far as a refund, it never hurts to ask. I had to have another top denture made since according to my dentist, there was tremendous bone loss and I guess they cannot determine that when they are first made (who knows!!). The first pair kept falling out and he suggested after about 6-8 months having them redone. He did state it's good to have two in case one breaks. Again who knows if that is true. At any rate the top fits tighter, not perfect. He did give me a small discount on the new denture. I think allot depends on the lab he is using to make the denture. You should continue to express your displeasure and perhaps there is another lab he can use. It does take a tremendous amount of time it seems to feel somewhat OK with them and for the denture to fit somewhat properly. I do not believe this is a direct science though. I'm into year 2 and they do look OK cosmetically but I am still pretty unhappy with the fit. I'm trying to live with that for now since I was so tired of going back and forth with little change. Good luck you are paying for a service and in my mind you need to be happy.