Russell Klein (DentureStore on Etsy): Legit Or Conman?

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  • Updated 2 weeks ago
Hello, pleased to meet everyone. :)

So, I'm desperate. I need dentures.

While Googling, I stumbled across Russell Klein on Etsy. He does by-order custom dentures.

Great reviews. Great prices. On the surface, he seems legit.

The problem is . . .

There's an infamous company that does the EXACT SAME thing as Russell. This company seems to operate under multiple domain names. Worst of all, this company appears to lean towards the scammy side. They're all over Rip Off Report and similar sites with complaints and negative reviews.

My lingering, worrying thought is that Russell Klein may be a front for this company, and the positive reviews paid shills.

I hope like hell he's not, but it's something I needed to investigate before I sent out hard-earned money.

So, my questions:

Has anyone here tried Russell? Is he legit? Is there any way his legitimacy can be confirmed?

Thanks.
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Marcus Turner

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Posted 2 years ago

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Diane O'Kelley

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I plan to order some from RK. I have a great set of $5000 dentures that look, fit and feel great, but I want a backup pair. I'm willing to gamble the $500 on RK. Who knows, they may become my main set.
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RosaLinda Escobedo

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I am over 1 year wearing my Russel Kliens I had no problem getting them and they are well worth the money, I am surprised he doesn't charge more, but he is staying true to his passion. I thank god for him every day cause no one knows I have dentures unless I tell them, I can move my mouth normally never do I need adhesives or anything like that. Do it and please let us know
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Constance W.

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$500? You should be aware that the actual cost of the dentures is just the beginning. By the time I paid for months of frustration & disappointment getting wax try-ins that were a bad joke along with all of the impressions that supposedly had to be done again & again; I had well over $1,000 invested. Once I finally gave up & realized it was hopeless, I did get the original cost of the dentures back, but the rest of my money was down the drain. You should also know that Russell Klein might be a real person, but you won't be dealing with one person, much less him. Every message I received in the months I wasted on that fiasco was clearly from a different person each time who never knew what had gone before so I always had to backtrack to bring the current "Russell Klein" up to speed. Horrible experience.
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Constance W.

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Debi Hilley I'm sorry this happened to you & believe me, understand completely. 
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eleanorlebrecht .

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Wow, you had been so supportive of RK you would think you would get the best service..but what an experience. And to think a dentist took it upon himself to screw up a set you were happy with. Holey moley. I am going to stick with my Do Your Own Dentures.  Please join us on Facebook if you want to be more independent with this .
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Debi Hilley

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I raised hell with my dentist and got a full refund. Was supposed to be a soft reline. Not a rebase. I was responsible as well, but never having had a reline I didn't know how it works...
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eleanorlebrecht .

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Wow! Thanks for keeping your info out where it can be read by others. I wonder how I can remove a good work I put on for someone else who went sour.
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Debi Hilley

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I have screenshots of the conversation he and I had. I had tried to be supportive, and when I had issues I stayed quiet. I'm done.
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Constance W.

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Diane O'Kelley, in the first place, I don't consider waiting almost SIX MONTHS "impatient." Yes, it was a frustrating experience. As I said, the wax try-ins I received---all of them-- were so bad they were funny in an awful sort of way. No way were they made for my mouth, none of them, and there were several. No matter how bad the wax try-ins were, regardless of whether or not they even fit, I had to pay over & over for more. I paid extra for the so-called premium set of dentures that were supposed to be custom made for me. And yes again, it was quite frustrating, not to mention worrisome & a legitimate cause for concern, that my communication with the alleged Russell Klein was handled by a different person in every instance for months. Each time, I had to go back to square one & tell the person on the other end what had transpired before, why the latest ridiculous wax try-in didn't work, etc etc etc. 

What was I actually out? Hmmm....let's see....how about MONTHS of waiting for a set of dentures I could wear without ever getting them? How about several hundred dollars worth of "extra" charges  for such things as impressions they claim need to be done again & again, wax try-ins, and more? That may not be anything much in your book, but it is in mine and would be to most people. I finally had to open a case with Etsy to get roughly half my money back. Just think of all the people who have been through the same scenario & all the money that leaves in RK's pocket for non-refunded charges that can't even be verified? Hundreds of dollars over & above the refund for the initial payment for the dentures they didn't get, times heaven only knows how many people every day, week, month & year? Nice little chunk of change, huh? Can we say "ra-cket?"

People, beware of all these probably paid shills that are on here and other places on the internet, shouting the praises of Russell Klein dentures. Sure, there may be a lucky few that get dentures that fit & look halfway presentable, but I daresay they're very much the minority. I don't make dentures. I'm not in competition with Russell Klein or anybody else in that profession. Don't have a horse in that race. So why would I---or anybody else that has merely told the truth about their bad experience with Russell Klein---lie about it? If you want to ignore the truth, Diane O'Kelley, go ahead. Proceed at your own risk. You've been fairly warned. The end. 
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Constance W.

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Hope it works out for you Anna. I kept hoping everything would eventually be okay for me, too. But it wasn't. Yes I agree that $1100 wouldn't be bad at all IF you ended up with high quality, good looking & well fitting dentures. But only if you did. 
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Anna Baranski

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Thanks I really think it's going to work out. I do understand that not everyone will be satisfied with their dentures. He's human and I'm sure he makes mistakes. I'm hoping this last adjustment is the last one ( like I said I've been pretty picky). I will let you all know how they come out in a few weeks.
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Debi Hilley

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The express shipping was NOT MY CHOICE. It was summer. He said it had to be done to prevent damage from the heat. And my last tryin fit perfectly. Then the teeth were not the same when they arrived and I got dead silence from him. You really need to see my screenshots to understand. It was freaking ridiculous. All he had to do was say "sorry" but instead he blamed me. Repeatedly.
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Anna Baranski

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That scarers me. I hope I don't have the same experience with him. I am very sorry that happened to you.
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Constance W.

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Crossing my fingers for you Anna.
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Constance W.

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Oh and thank you, Barbara. Not sure I'd ever be brave enough again to try mail order dentures but I have heard good things about this one. Of course, I also heard good things about RK. lol But one bad apple doesn't spoil the bunch.
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Constance W.

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One last comment: As far as this "other" Russell Klein operation...his evil twin if you will...I seriously doubt there is one. No, based on my own experience with RK, I find it more likely that it's all the same outfit & the supposedly false Russell Klein was made up to account for all the bad PR. I went directly through the Russell Klein denture store on Etsy, not some fly by night domain. Be willing to bet that almost everyone else has, too. So there you have it. Claiming that a fake RK is getting a load of complaints & bad reviews reminds me of what the police have always called the TODDI defense: The Other Dude Did It. lol
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Constance W.

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Eleanorlebrecht I think I messed up my answers to join the FB group. Answered the first & then I think I hit submit too soon. Ack!
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eleanorlebrecht .

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The  short story for me is I got independent of trying to get someone to make dentures for me no matter what price they asked. They were just not able. I am enjoying the group on Facebook, "Do your own dentures" and hopefully even more people will learn they can make their own dentures and as many sets as they want  after they gather their supplies. I like to do everything I can for myself and not  depend on others and I like to save my money so I do not have to  ask others for help. So I was blessed to go through those 'bad" experiences. They made me realize I can make my own. You will meet many people in that group who have been through a lot before they  learned that they can create their own dentures and be in charge and save money.
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Constance W.

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It sounds wonderful, Eleanor. I'm the same way about not wanting to have to depend on others to get something done & I'm all about saving money. Really excited about the group & can't wait to get started. Thanks again.
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eleanorlebrecht .

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I think you will be pleased with what you can do for yourself with group info and support.
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Constance W.

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I'm sure I will be.
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Debi Hilley

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I wish there was a way for me to remove all of the positive things I have said because even though they were true I do not recommend him to anyone after the problems that I had when I was getting my partial. Or should I say never getting a partial that could be worn. I don't know what happened but I went from incredibly happy satisfied client to somebody who tells everybody not to bother with him and not to try to get anything out of him. He ripped me off to the tune of almost a $1000 I have nothing to show for it. No partial. No money back. And no communication from him. He has changed immensely over the last 2 years and I would not recommend any body go through.
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Constance W.

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Sorry, Debi. I feel your pain. :(
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Steve Dentt

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The guy just takes your money. Its 1/5th the cost of real dentures...dont believe these paid groupies...you could spend 1k and have no recourse if you get screwed....none at all...a months pay down the drain...don't believe these paid sell outs. if you post a neg comment about rk on fb your post will be removed...get the idea yet..the first response from the seller included the words......please remove your review....also the fastest response i got by the way
(Edited)
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eleanorlebrecht .

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I hope people just make their own dentures. Go to Do Your Own Dentures on FB group and justy forget the hassle with other makers.
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RosaLinda Escobedo

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I wasn't paid I bought and paid for my dentures by Russell Klein they are the best every, since 14 people in my family got thier Russell Klein dentures. We are all satisfied, he is legit, he delivers what no one to date has, his prices are the best cause your getting high end everything. I highly recommend Russell Klein At etsy Denture Store
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Debi Hilley

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Well. I only have a po box for an address. I do have his real name. But I'd lose too much work to make it worth it. Time off, hotels... not worth it.
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Barbara G

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Debi
What  about the site that he is on??
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Barbara G

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Here  is a dentist in Scarsdale NY  ( a very rich town)   

Dr. Moshe Glick
  • Medical Experience
  • Advanced Post-Graduate Training at Weill Cornell Medical College
 

Dentures$1175 / New Denture
DENTURE REPAIR: $349
  • Financing Available
  • FREE CONSULT ($150 Value)
  • *Conditions Apply
    Cannot be combined with insurance

  • Dentures
  • $1175 / New Denture
(Edited)
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Debi Hilley

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Barbra, you can't complain about it after a certain period of time. It's not possible. Look, I'm able to absorb the loss. Others aren't as lucky. People who have limited funds deserve to have both sides. I chose his service because no one local to be does Keradent dentures and I have an incredibly small mouth. It wasn't a monetary issue with me.

I suggest everyone, rather than do this and risk it, take the money to Affordable dentures or even a local dentist and have them made. Then you have recourse.
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Barbara G

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Dr Moish   In Scarsdale  NY  charges (below)  for 2 implants to stabilize dentures
Dental schools charge even less 
You can go to Mexico or Costa Rico and get the same thing for 1/2 the price 

Denture Stabilization$4950
  • Includes 2 FULL IMPLANTS with Existing Denture
  • Free Oral Sedation
  • 0% 12 Month Financing Available
  • FREE CONSULT ($150 Value)
  • (Conditions apply)
    Cannot be combined with insurance