Russell Klein (DentureStore on Etsy): Legit Or Conman?

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  • Question
  • Updated 2 weeks ago
Hello, pleased to meet everyone. :)

So, I'm desperate. I need dentures.

While Googling, I stumbled across Russell Klein on Etsy. He does by-order custom dentures.

Great reviews. Great prices. On the surface, he seems legit.

The problem is . . .

There's an infamous company that does the EXACT SAME thing as Russell. This company seems to operate under multiple domain names. Worst of all, this company appears to lean towards the scammy side. They're all over Rip Off Report and similar sites with complaints and negative reviews.

My lingering, worrying thought is that Russell Klein may be a front for this company, and the positive reviews paid shills.

I hope like hell he's not, but it's something I needed to investigate before I sent out hard-earned money.

So, my questions:

Has anyone here tried Russell? Is he legit? Is there any way his legitimacy can be confirmed?

Thanks.
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Marcus Turner

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Posted 2 years ago

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Alex

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Hi if you go through various posts on this website, it will be apparent that russel klein has somehwat of a 'fan club' on this site and that the site etsy is often linked to, regards.

Heres an example-

https://getsatisfaction.com/dentureliving/topics/anyone-here-have-any-experience-with-russell-klein-...
(Edited)
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Kelly Dlight

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HE IS A FRAUD MESSAGE FOR PROOF
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Lisa Reedy

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Absolutely awful experience.   Started this process back in May and STILL do not have a completed denture.  AVOID
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Lisa Reedy

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After almost 6 months of back and forth,  and paying for additional impressions I never got a satisfactory denture.   I consistently reported the issues I was having with the wax tryin..they were so small I could NOT get it in my mouth.   He never listened to any of it.. and you can NOT contact him other than through ETSY email.  He mailed a completed denture based off the wax try in, and again.. it would NOT go in my mouth.   It looked like it was made for a completely different person.   I took it to my regular dentist,  as he has adjusted my other plate if I had issue.    My dentist was seriously concerned and told me to NOT use it.  There was no way he could make the needed adjustments without compromising the dental plate.   I contacted Russel again and told him I had shipped it back.   He agreed to give me 50% of my money back and I was so over the whole experience I chalked it up to lesson learned.. and you get what you pay for. 
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Constance W.

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Same experience here
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Phee 1116

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I've paid for partials with Russell twice because I threw mine out accidentally the first time. My experience with him was the best. He was patient, helped walk me through the impressions. I thought he was such a sweet man. He actually said he started doing the online because as a dentist he felt they ripped people off and he wanted to help people feel better at a lower cost. He is legit and if anyone had a bad experience with him, they must have done something wrong on their end.
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Debi Hilley

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Btw. I am not paid. My dentist effed up my denture Russell made me and I had a second one made. By Russell. I oaid fir it, full price. I got nothing in return. My new one arrives tomorrow according to tracking. I cannot wait ...
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Kendall Edwards

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HWF

You're a little bit too intense. You sound like a shield!!!
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Constance W.

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Ummm...I think you mean "shill." lol But most people do tend to be "intense" about spending a lot of money on something as important as dentures. 
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eleanorlebrecht .

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Join the Facebook group Do Your Own Dentures and just learn to make your own. It is not rocket science. We use Garry Rhyne's methods. He has a complete intructive video set really cheap. You can make dentures for about $20 per set. And adjust your own.  http://makeyourowndentures.net/ 
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RosaLinda Escobedo

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I'm very satisfied with my Russell Klein Denture, I don't know why 1 person got all this negative stuff going on, cause daily I'm seeing people posting thier new RK and sure didn't go threw non of this stuff.
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Debi Hilley

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My new set.

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Debi Hilley

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I got all of my money I spent that day ($116) before I left the office. My lawyer got the remainder of the money for replacing the RK denture after my attorney friend sent a demand letter. It might not be worth it in some cases, because of the high cost of an attorney. My dentalwork was reasonably cheap and the replacement was $384 left after the dentist refund.
(Edited)
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Barbara G

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You were lucky that your Lawyer friend helped you.  My friend who tried to get a lawyer to handle her case against the dentist was refused by every lawyer  she contacted and  she contacted many many lawyers.  They all said the same thing to her and that was that there was no money in it  for them.  I wrote the demand letter for her but she did not follow it up by taking the dentist into small claims court.  I now told her to file a complaint with the dental society and she has done that so we will see if they can get her money  back.  She has spent more then $5,000 for her dentures and she can not wear the bottom denture and the top one is too long.  Hopefully the dental society will assist her
Barbara
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Debi Hilley

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He was a good friend. Took ten minutes. I woukd have gone to small claims otherwise. I expected to have to. I was planning to. I will say my confidence is skyrocketing due to the dental work. A year ago no way I would wear these.
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Debi Hilley

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In fact here I was a year aho
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Sherri Coffel

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You are beautiful. I'm glad your confidence is up and people who don't have issues with their teeth will never get it. Happy for you!
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Debi Hilley

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I want to make it VERY CLEAR a vendor cannot remove reviews on ETSY. most iof the problems arise when people buy the displays. Or they have a particular mouth problem (crooked mouth, tory, uncentered teeth) and go in with expectations that cannot be met by anyone! If your dentist couldn't make your dentures look like your real teeth after 5 tries, how can you expect anyone online to??? Then he, like everyone else, gets b lasted.
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MADELEINE NEIDOFF

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what did you do and did you have good results?
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KelDoLL

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Great results
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KelDoLL

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Hope this helps ~~♡