When I get my permanent dentures will they be better then the immediate. Ones?

  • 20
  • Question
  • Updated 4 weeks ago
It's going on 5 months that I had my teeth pulled and immediate dentures. I still can't eat crap. I live on pasta, scrambled eggs and mashed potatoes. I can chew anything. I've tried but I think the teeth are crap. In about 5 weeks I go in to get my permanent ones. And they are suppose to be the top of the line. I just hope and pray that I will be able to eat again. I've lost over 30 lbs so far. It is so depressing. Went to county fairs and couldn't eat. My birthday is coming up in October. Sure would be nice to go out for a nice dinner with my man. Just really regretting all this. I wish I would of had a second opinion. I wonder if there was something that could have been done besides pulling them all. Grrr. Very frustrated and depressed.
Photo of marcia

marcia

  • 50 Posts
  • 4 Reply Likes

Posted 3 years ago

  • 20
Photo of James

James

  • 1 Post
  • 0 Reply Likes
Hello Everyone. 

I just found and joined the forum. Thank  you all  for sharing your experiences.  I'm probably going to need a bit of moral support and have a few questions in the near future. 
Photo of Barbara G

Barbara G

  • 1265 Posts
  • 344 Reply Likes
Hi James
Welcome
barbara
Photo of Penny O'Connell

Penny O'Connell

  • 35 Posts
  • 5 Reply Likes
13 days extracted immediates in with softliner im.eating normal and my mouth still nt healed on ledt side where molars and wisdon was pulled all uppers gone so good luck hope your perms work i got along way to go but these work great
Photo of Barbara G

Barbara G

  • 1265 Posts
  • 344 Reply Likes
Below is information from the internet about clip on dentures or over dentures

Photo of Patrick

Patrick

  • 48 Posts
  • 1 Reply Like
Get profit of the most healthy denture adhesive cream in the world with up to 45% OFF before Winter Sale ends up at https://shop.olivafix.com/

Photo of Patricia Meyer

Patricia Meyer

  • 285 Posts
  • 123 Reply Likes
my dentist has made 2 sets of horrible temporary dentures Ive gone 5 months with no teeth and she stitched my gums so tight my tongue is hurting really bad, her and her assistant dont listen and the assitant is mean. I cancelled my appt yesterday I told them I have a cold and today I went to another dentist for help, I read great reviews about him and the whole office, they have a lab right there so I am switching to him and praying for a great result. Ive had enough horrible treatent. I'm out $1000 so far and probably have to borrow another $1000 to get the upgraded denture I want , But I refuse to let the other dentist and her nasty assistant near me, even if it cost me money. After feeling like I was mentally going to lose it, to having a little faith that I might have tetth again someday soon, Maybe I will sleep tonite.
Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes

Hi Patricia Meyer

Sue that first dentist for $2,000
Send her the  Demand letter
Tell her also you are going to sue and complain to
the dental soiety unless you get a refund
Photo of Myra M. Benoist

Myra M. Benoist

  • 4 Posts
  • 1 Reply Like
It's been 8 months since I had all my teeth extracted and had bone grafts. I barely wore my temporary dentures as they were too big and had baby teeth. Besides not having the right bite, the top made me gag most times and the bottom made me look like I had my lower lip stuffed with cotton. Now I've healed enough and got my permanent set yesterday and they are still wrong! Add to that, I got a chemical burn from the soft lining on my lowers and full of blisters. My dentist and staff are all great, but I'm thinking the lab they are using is horrible! Have to see him tomorrow to discuss. I'm so frustrated, disappointed, and depressed! My whole life has changed and so has my self-esteem. Spent $35k ($8k loan, rest paid by insurance) and I guess I expected it to be like those people in a commercial. You know, nice smile, eating food, and happy. Praying for a miracle.
Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes
Myra M. Benoist
This is terrible  
You must tell the dentist you are not a dentist and  he is the dentist and nothing is right or acceptable about how these fit and look and feel
What is he going to do about it?
I would ask for a refund and see what remedy he offers instead

Would you please break down your bill in costs
Do you have an original treatment plan?
How much did he charge for each  procedure   
 It all  sounds too  expensive
It is the dentists fault and not the lab's
fault
Tell him to send you to the lab and see what they say

I think you should consider an over denture   (a clip on denture)   to 2 or 3 implants and you should be researching that  with your dentist because you should not
be in such pain and discomfort
What do you know about your dentist?

Tell your dentist you would like a refund and then see what remedy he offers you

Right now he should be giving you a refund for the temporary dentures because they were not wearable.
Keep on this blog and discuss the alternatives  your
dentist is offering here

See if Josie (on this blog)  would give you Her expert opinion
(Edited)
Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes
Myra M. Benoist
Myra what I would also do is call my insurance company and tell them these dentures and the temporary dentures are 
wrong and  unwearable and ask them what they  they can do to help you??
Can they retrieve the money they have paid toward these dentures??
Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes

Hi  Myra M. Benoist

Below is a letter  Susan Ozturkler sent to hr insurance company that paid for her dentures

She got help from the insurance company  Perhaps your insurance company would help you get a refund also 

    ------------------------------------------------------------
    Now for the rest of the story. If you recall the dentist that made my initial denture and was in a hurry to charge me for a permanent set. He had also agreed to refund any money spent on the permanent set. What follows is my appeal letter to the insurance company and the Smiles Generation Credit Card has already credited my account and has opened an investigation into Foothills Smiles.

On 02/23/18 I had my teeth removed and an immediate denture placed at Foothills Smiles LLP. The denture was partially paid for with my last years (2017) insurance plan at Met Life. The remainder was billed to Delta Dental on 02/23/18.

The denture has never fit my mouth and has been 100% unusable by me. I have gone in 5 times for adjustments with no change in the outcome. Dr. Jarvis explained to me that these initial dentures were “healing” dentures and were only to be used until “permanent” dentures were made. He told me how they were far more detailed and would fit my mouth better. This was his solution after the 5th attempt to correct the denture had failed. Since this was all new to me, I trusted what the Dentist was telling me.

I was then presented with a bill for the “permanent” denture that I was surprised to see; I thought I had already paid for all of this. I was again assured that this was the correct next step. Since I was not prepared to pay for a second denture, Foothills Smiles opened an account for me with Smile Generations. They were billed 1999.20 for a denture. I have since found out that Delta Dental was billed that same day for an upper and lower denture.

It was not until I started doing some research and talking to others with dentures on a forum site, Denture Living that I started to question what was happening next. I went back to see the Dentist and explained my concerns about a second denture. Why would I have him make a second one when he could not get the first one to fit? He understood explaining that he would refund any monies spent on the second denture thus far. That was 04/06/2018.

I have since found out that all adjustments associated with the first denture were to be included in the initial cost for up to 6 months. It seems that between my out of pocket payment and the payment made by Delta Dental for these adjustments that a refund is in order. It was not until I received an EOB from Delta Dental explaining why the claim was denied because adjustments were included in the initial charge, and have been wrongly charged.

I am requesting that all money paid to Foothills Smiles be fully investigated and refunded where possible

Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes
Hi  Myra M. Benoist
Have you done anything about asking your credit card company for help in getting a refund from your dentist ??

Have  you told your dentist that you want a refund??
Barbara
Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes

Below is information from the internet about clip on dentures or over dentures


Photo of Susan Ozturkler

Susan Ozturkler

  • 30 Posts
  • 10 Reply Likes
Hi Barbara, 

Yes, Here it is a little over a year ago that all this happened. I reached out to the credit card company; they investigated and cleared the debt to me reverting it all to the dentist. I had also filed with my insurance co. after their investigation, he was ordered to pay back all the money they had sent, PLUS all the money he had charge me for services he should have never charged me. I also filed a formal complaint with The Arizona Board of Dental Examiners, since he is not board certified I could not file with them. I still have no teeth and have just now found a DDS that I feel I can go forward with. Wish me luck.
Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes
Susan Ozturkler
I am so sad  that  this occurred/
At least you were made whole as far as the money went and that is only because you handled everything so quickly and so correctly.  
Of course you deserve  the  best
Good luck
Barbara
Photo of Susan Ozturkler

Susan Ozturkler

  • 30 Posts
  • 10 Reply Likes
Barbara,

With your encouragement. It was you who told me not to settle for the poor treatment I received. Thank you so much for that advise. While the Credit Card has been taken care of and the Dentist was ordered to pay it all back ... I still have yet to see a penny.  Thank you again for all your input. 
Photo of Barbara G

Barbara G

  • 1228 Posts
  • 336 Reply Likes
Susan Ozturkler
I am so sorry you have been going thru this
Photo of Beth Grimes

Beth Grimes

  • 5 Posts
  • 1 Reply Like
My extractions were done on 05/09/19 and the temporary upper and lower dentures were put in.  I had to go back first thing the next morning because the frontal gum and teeth were protruding so badly that I couldn't drink anything.  The tech was able to shave the gum area down enough to allow me to drink, I can still barely close my lips over the overbite that I now have that I never had before.  If they rest my upper and lower plates on a counter, everything aligns perfectly.  Once they are in my mouth, however, that goes to hell, I have the overbite and nothing aligns properly.  Any attempt to 'chew' anything causes extreme pain, especially from the lower plate.  I have been back for 3 adjustments already and with all of them, no sooner do I get home than I have to take it out because it won't even stay in my mouth when I'm talking.  There is a bulge on one side that constantly makes it look like I have a small wad of chewing tobacco tucked in there but they just say that my gum protrudes out further on that side.  I call BS, there is an actual 'shelf' of denture standing out off of my gum pushing my face out of shape and making my entire mouth look deformed.  Back Wednesday morning, I think they owe me a set of temporary dentures that don't give me an overbite that I never had before and don't make my face look deformed.
Photo of charlie brown

charlie brown

  • 578 Posts
  • 185 Reply Likes
Have you went for a 2nd opinion? May be worth a try. I also agree something doesn’t sound right.
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Beth Grimes
Hi Beth,
Yes they owe you something a lot  better then this
What did you pay for this temporary denture??

Go back to your dentist
Go in as an emergency as soon as you can  and tell them you are in extreme discomfort and there is something very wrong 
Tell  them You want  a  denture you can  wear and not this defective one.
If they do not remedy it and agree that they must give you what you paid for go home and  compose a short demand letter (look it up on the internet) 
Tell them you have done everything they have asked you to do and this denture  is defective and you want a refund
This ought to bring some results

Perhaps you can ask them to have you go directly  to the denturist lab ( where the denture is made)  and have the head denturist look at it in your mouth to make the appropriate new denture for you/
Dentists are the middle man when it comes to making dentures and not as good as the denturist that makes the dentures.
Please let us know how you are doing and what you are doing to get this better for your self
Good Luck
Barbara
Photo of charlie brown

charlie brown

  • 578 Posts
  • 185 Reply Likes
Rattle some cages.
Photo of Susan Ozturkler

Susan Ozturkler

  • 32 Posts
  • 12 Reply Likes
Oh, I so know this runaround. You pay a pretty penny for these healing dentures that are a joke. I had asked my dentist where he got my teeth, off the shelf or something? He said pretty much. Those never fit or even came close to fitting, but he got his money. Feb 2019 was a year since I had my teeth removed. April 2019 I had a new upper made by a different dentist and now after a year of having no teeth to wear I finally have an upper. They say it becomes second nature and you don't even know you have it in. I never see that happening. Still no lower denture.
Photo of Beth Grimes

Beth Grimes

  • 5 Posts
  • 1 Reply Like
My schedule didn't allow me to get in today but I have an appointment at 9 tomorrow morning, let's see how this goes.  I wore upper and lower partials for years, these 'healing dentures' are causing me pain in places where nothing was done this time, places that are used to having this hard plastic on them.  
Photo of charlie brown

charlie brown

  • 578 Posts
  • 185 Reply Likes
All it takes is one little spot or a little movement.
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Beth Grimes
Be very clear that these dentures are killing you and "Every one" says they look terrible

Tell him you are willing to go to his lab so that when they
 make the new dentures  it will fit properly

Do you have an original treatment plan with prices from this dentist ?
Good Luck with this
Barbara
Photo of Patricia Meyer

Patricia Meyer

  • 285 Posts
  • 123 Reply Likes
Beth, my dentist had to have her lab make 3 sets of dentures before I got a set that fit so be demanding when you go, I had to tell them I was going to the local news if she didnt remedy the situation
Photo of Beth Grimes

Beth Grimes

  • 5 Posts
  • 1 Reply Like
Well!  What I thought was a copy of the treatment plan wasn't that at all, I don't believe they actually gave me a copy of it!  None of this is helped by me being 900 miles from home with my husband who suffered a traumatic brain injury in an accident on 12/29/18.  I'm in a constant fog trying to keep up with everything for him, much less myself right now, no home of our own....my only norms are my job and my truck!
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Beth
I am so sorry for you husband and for you  and hoping he will recover
This is such a hard time for you
Barbara
Photo of Beth Grimes

Beth Grimes

  • 5 Posts
  • 1 Reply Like
So, things started off really badly yesterday.  I was the 3rd person in the door, at 8:53, with a 9:00 appt.  At 9:55, I was still sitting in the waiting room, knowing I had to have my husband at an appt at 11.  I calmly voiced my displeasure and had to reschedule the appointment for yesterday afternoon.  Once I got in, and the dentist really looked in my mouth, she was very understanding and not too happy when she found numerous open sores, even on the bottom (which I have barely worn).  She immediately had the tech start grinding away, trying to make it better.  I told her of the jaw pain and headaches/migraines that I am experiencing when trying to wear the bottom, especially.  She now agrees that this can't continue.  She has asked me to try to make-do until next week so new impressions can be taken once she is sure that all swelling from the extractions has gone down.  Hopefully, the additional adjustments will make it a little more bearable.  The bottom is now so loose that I will have to firmly 'glue it in place' when trying to wear it, but at least some of the pain is lessened.  I'll keep you updated but thank you so much for the support and advice!  
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
To Beth Grimes
Well your dentist has heard you and responded well
Now we want  her to fix it
Let us hope she can resolve this for you

Do you have any  dental insurance???

Keep us in the loop and Good luck with every thing
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Beth
Have you contracted for temporary dentures and permanent dentures???
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Does anyone on our site know anything about this clinic and similar   clinics in Mexico???
Does aanyone know how we can check on their credentals??
This one charges $7,500 for one arch with 4 implants??? 

I do ot know if they are full sized implants or mini implants?
They charge much less for over dentures or clip on dentures

I believe this is one clinic that Destinations?? recomends

Supreme Dental ClinicLos Algodones, Mexico #2 of 639 Clinics 2303 reviews

Supreme Dental Clinic in Los Algodones, Mexico offers modern, friendly, professional services, providing safe and effective treatments including general and cosmetic dentistry (crowns, dentures). more


USD $7,500 VERIFIED

any information about Mexico and Mexican clinics and Destinations from our members will be appreciated
 
(Edited)
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Has any one on our site gone to Mexico or have any experience in Mexico
See below from the internet

-------------------------------------------------- 

How Much Can I Save on Dentures in Mexico Compared to the US or Canada?

A partial acrylic denture will set you back around $1,400 in the United States, but you can get it in Mexico for as little as $150. Full dentures are $1,800 in the US compared to $335 for full dentures at a dental clinic in Mexico.

If you thought you couldn’t afford dentures, then think again - Mexico may be the answer – and there are plenty of different locations to try out, whether you want a quick hop over the Border or a full-blown vacation.
(Edited)
Photo of Patricia Meyer

Patricia Meyer

  • 285 Posts
  • 123 Reply Likes
Barbara, I found a group on line, and NO Im not going to do it but they are, MAKING THEIR OWN DENTURES. Its a group of people who are buying supplies on line for about $300 and litterally making their own dentures, and they look great and they work, its called Do Your Own Dentures, anyone can join but you must answer the questions or the moderator will NOT approve you, she is a very nice lady though so answer the questions if you want to join. The people are all very nice and its just amazing ( at least to me ) that they are actually doing it. I dont know if I could, I do my adjustments and as you know Ive done my horseshoe and thats working, so maybe?? But I encourage people to check it out someone who is inclined to be handy or crafty or thrifty just may be able to make their own and save thousands and not have to go to mexico or anywhere else.
Photo of Beth Grimes

Beth Grimes

  • 5 Posts
  • 1 Reply Like
Barbara,
I don't know if I'm considered 'contracted' for temporary or permanent dentures or not.  All I ever signed was their treatment plan (I don't have a copy yet).  
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
To  Beth Grimes
I don't know if you will ever need it but they should have given it to you 
It should be a print out with all the costs
listed  .  Otherwise how do you know what you are being charged  or what you are getting?
I imagine you might want to ask for it now???
Usually it is a temporary denture and then a permanent denture
Did you have dental insurance???
Of course you have enough to contend with in your life right now
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
To Patricia Meyers
About making your own dentures
Yes that is  amazing.
You should find out if you can get a beginners set of materials (much less then the $300) and do it
I am sure you would be very good at it
Photo of Beth Slater Grimes

Beth Slater Grimes

  • 7 Posts
  • 2 Reply Likes
Strike 2, and I don't know that I am going to give them the chance for strike 3!!!  The dentist agreed to have a new set of 'temps' made to replace the first set that fit so incredibly bad.  New impressions and wow, that resulted in a set that was identical to the first!  The lab tech came in for a chair side and she, the dentist and the office manager all promised that I would be so happy!  She commented that when she looked at my impressions she saw nothing like my actual bone structure.  Several weeks later, I was given my new set that were supposed to be able to be the permanent set, as they were made so well.  Well?  My front teeth are a good 1/4" outside of where they are supposed to be!  Molars?  Same thing!  I can look at the inside of the acrylic and clearly see where my teeth are supposed to be and this is so wrong, still!  I can't chew anything but the softest foods, I have raw spots in my mouth from the rubbing and after being out of the state for a week and a half after taking delivery and having 1 adjustment, the dentist wouldn't give me an appointment until the 20th, for another adjustment attempt, even, and I called on the 6th!
Photo of Kelley Collins Tyler

Kelley Collins Tyler

  • 2 Posts
  • 0 Reply Likes
My Denture teeth are not inline with where my "previous " teeth are either ( I believe at the very least the front ones are supposed to be that way , in order to appear "normal" and  still attach properly to the denture they are slightly in front of where they originally sat) I had some of the same issues as you have , they made a second set only 10 days after the extractions and first set , With mine it looked like  the original  bottom denture was twisted and bent , one side higher than the other and I could not even stand to wear it . I have found relief from the pain by using benzodent  cream ( has a not so pleasant clove taste and had to get it online but it works so much better than anything else and lasts ) I only had to use it for a few days  after each "reline" ( I have had 2) to get past the sore areas . I still feel like my dentures are very bulky and think they look odd  like I have a lip full of tobacco or something ,  As far as eating just continuing to work on  it , small bites chewing on both sides at once takes a lot of getting used to , I'm  still on mostly soft foods , if I want something like steak I break out the ninja food processor and blend it until I can "deal with it" , it isn't pretty but at least it tastes good , hope your adjustment wasn't too bad I hate the taste of the reline... kind of like minty nail polish remover and takes forever for that taste to go away or at least become tolerable , Dentures definitely are not like getting a pair of shoes, much more like getting a new arm or leg   and having to figure out how to relearn basics  is definitely not fun 
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
To  Beth Slater Grimes
Tell you dentist   that  they are as bad as ever and you want them to work 
or a refund
How much have you paid and what was done????
Photo of Beth Slater Grimes

Beth Slater Grimes

  • 7 Posts
  • 2 Reply Likes
So!  This took a really crazy turn!  After returning to FL from VA, I called for an appointment.  The receptionist would not give me an appointment until Wednesday (21st), a week and a half out.  I went to my appointment and was forced to wait for more than an hour past my appointment time (11:30) before I was even called back.  Once they had the place emptied out for lunch, they doctor and her son, who is her office manager (and a very large man), came in.  She defensively asked me what was wrong.  I tried to explain the issues to her and she immediately went into a tirade on me, with her son piping in.  They accused me of being a customer that can't be satisfied, told me to get another dentist and tried to take the poor fitting dentures from me then and there!  I refused to hand them over, made them give me a letter, in writing stating that when I got new dentures made from somewhere else and returned both bad sets to them, they will refund me $1800.00.  When I mentioned laws around prosthetic devices, the dentist started yelling that she was calling the police to have me removed from her office.  She never did listen to 1 issue I have, nor would they do any kind of adjusting to get rid of the sores in my mouth.  So...here's where I am now!  I managed to get the lab info from them and reached out via Facebook.  The local office for the lab ended up being less than 2 miles from my address, and a national manager was visiting for the day.  I was there, in FL,  in less than 10 minutes after talking with someone in Chicago.  The lab staff listened to every concern I have and validated every concern I have as being correct.  These still don't fit right and there is no functionality at all (food falls out of my mouth if I don't hold my head back when trying to eat).  The real winner?  After all of my complaining through the first set, and now the second set, having this overbite that I never had?  THE DENTIST told the lab tech to replace my normal Class 1 frontal bite with a default Class 3, which gives the overlapping bite!!!  That (bitch) lied, she and her son attacked me, and then I learn this!!   I am now in a bad spot of having to find another local dentist to do impressions for me so I can then work directly with the lab to get a proper set made.  I can't go back to the first dentist.  I hope that whoever I find will do this for me at a minimal charge, I have been through so much and put out so much $ already, but I am back at square 1.  Oh, and Amazon is  delivering my Dremel today that I will use to try to get some of the bad spots out of this set! 
Photo of Beth Slater Grimes

Beth Slater Grimes

  • 7 Posts
  • 2 Reply Likes
I do believe that the dentist couldn't accept the fact that she was totally wrong about the 'new bite' she wanted me to have that I never asked for and didn't want myself.  She had already had to 'eat crow' when she had to admit that every complaint I had about the first set was valid, and now every complaint, primarily her fault, about the second set, is also valid.  Oh, did I mention that along with food falling out of my mouth uncontrollably, I also sometimes whistle when I talk?  THAT's so much fun, when speaking on a conference call with 200+ attendees, and they know exactly who you are....and you whistle when you say specific words and cannot control it.  These people have caused me so much personal heartache, pain and embarrassment.  They tried to make me think I am such a horrible person.  I don't care how many happy customers they have, they treated me like dirt.
(Edited)
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Hello Beth
You are doing everything right
Try to get away  from these people
Perhaps  to protect your self you should send them a demand letter
Ask for  your money back NOW
Attach a copy of the letter they gave   you and ask for your refund NOW
Keep proceeding  with this senario so you can get out whole
You can not trust these people.  Send a letter to them certified with a Return Receipt    so you have everything on record

Do not damage this denture   with the dremel so they can not say anything is you fault

Go to some dentists that advertise free consultations and tell them you want to get away from this dentist   and see if any can help you
Talk   to   this Lab about an over denture and see if you can afford it 

If you can find Josie on our blog ask her for some advise
  
Good Luck and let us know what is happening
Barbara
(Edited)
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Beth
Did you pay for any of this on a credit card???
Barbara
Photo of Beth Slater Grimes

Beth Slater Grimes

  • 7 Posts
  • 2 Reply Likes
My insurance company is now involved as I have now discovered that they overcharged a Care Credit account, basing costs on their method of balancing out the insurance versus what is excessive over the insurance payouts.  I have filed an official grievance with the insurance company and I will have information on my personal representative in 5 business days.  The doctor's son is her office manager.  She is very small, he is a very large (muscular) man.  He only wears black spandex-type t-shirts, which bring attention to his size.  When I was in the chair on Wednesday, she was in front of me, yelling at me about how 'this is just the way it has to be' while he was beside me, leaning in, yelling at me about how I was so ungrateful, look at all of the discounts he gave me!  LMAO!  His discounted rate for what he determined would be extractions not covered by my insurance was $200 each, but the agreed-upon amount with my insurance is only $131 and I should only have to pay that amount for anything in excess of my insurance benefits.  His 'discount' for the dentures, already charged yet a satisfactory set have not yet been provided, was $38 more for each than the agreed-upon rate with my insurance.  They are majorly cooking the books and defrauding people.  I am contacting Care Credit next and letting my insurance company defend me to them for now.  
Photo of Beth Slater Grimes

Beth Slater Grimes

  • 7 Posts
  • 2 Reply Likes
I had to demand (3 times) an itemized statement of what was charged to the Care Credit account before it was provided to me.  He, the office manager, didn't want to give it to me.  He also advised that if they feel that they owe someone a refund, they never reverse the credit charges, they only cut a check.  This is getting more and more fun!
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Hi Beth
It sounds   like this  good news for you
You should ask you insurance company and Care credit to tell this dentist to give you an full  refund  now 
  
Care Credit should be able to reverse   the charge and your insurance   company  should be able to do something for you

I am so pleased that you refuse to be a victim
How are dare  they gang up on you /   
That man's size and demenor is intimidating

You have got to get away from These people.
Is this a chain dental  place???
(Edited)
Photo of Beth Slater Grimes

Beth Slater Grimes

  • 7 Posts
  • 2 Reply Likes
They have at least 3 to 4 dentists that are each in the office 1-2 days a week, it seems in an overlapping schedule. I think there may be a few offices that are connected and they rotate around, or something like that, but I'm not sure. The office manager mentioned that they have been in business for more than 10 yrs. I'm wondering how many people they have stolen how much money from over those 10 years!
Photo of Beth Slater Grimes

Beth Slater Grimes

  • 7 Posts
  • 2 Reply Likes
Care Credit has put the entire originally charged amount into a disputed status.  Delta Dental has a grievance filed by me to investigate them as well.  Based on some other things that were said to me, in response to my 'reminding' them that there are laws around prosthetics and some things are illegal, it is viable to say that I was threatened, intimidated and bullied.  That behavior has been reported as well.  A HUGE 'kicker' is my passing the info on to Care Credit that they are overcharging Care Credit accounts and then, 'if they feel that the person is due a refund', they only cut a check to issue the refund, they never reverse the credit account charges.  Anti-money laundering rules do not allow that to happen, goods purchased by credit card must be refunded to the credit card, no cash refunds or 3rd party transfers are allowed.
Photo of Barbara G

Barbara G

  • 1267 Posts
  • 345 Reply Likes
Beth
Wow you have this whole thing figured out