Currently, if a user does not access their FinanceWorks profile after 6months, FW will stop updating the users accounts until they log into FW and reset the counter. Unfortunately, FinanceWorks continues to generate its weekly email notifications. This presents an issue because the account balances contained in these emails are no longer accurate. When the user reads this email, nowhere in the email does it advise the user that their accounts have stopped updating. This gives the impression that the balances are accurate. A user could then see those balances, and base a spending decision off of a stale balance.
The Enhancement being request is:
1) Either have FinanceWorks not stop updating a users accounts after 6 mo. A user shouldn't have to log into FW every 6 months to refresh their balance. The product should be working non stop to update the information and provide the user with accurate data.
2) Have a mechanism built into FW that when the balances become stale due to the 6mo period elapsing, that the next email FW sends the user points this out to them and asks the user to log into FW to refresh the balances and reset the 6mo timer.
You can review INC 400‐10880 where the FW team confirmed the six month limit.


