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Link on email to reset password not directing to correct page

I have been trying to log in with my old sign in for 2 days now, I can't remember my password and the link that is sent to my email doesn't prompt to reset the password, but just to enter the email or user name; I've tried both and then click the button to reset password, but that causes a loop and sends you another email. I am currently logged in to this page through my google account that I used to download the app to my android phone, but the, I can't log into. Can you help, please?
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