why the problems not been told to us who use the apps?

when will the issues be resolved, it must be a month I have not been able to use Divine office, Lauds, Vespers & Compline, quite shameful as I and many others with the same issue have paid for these apps.
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  • Hello, on the contrary, all your inquiries were given an answer. You have been instructed to remove and reinstall the apps from the app store so to make sure you have the latest versions. If the apps will not stay open (crash) then it is most likely that you need to upgrade your device to a more recent release of the operating system through iTunes. All our apps are currently compatible with ios 4.2 and iOS 5. We do not support iOS 3 anymore. Only if you own a first generation iPhone or iPod touch, then you cannot run the latest version of our apps, since those devices are limited to ios 3.

    The other possible scenario, which I can only guess since you have not provided enough details for us to provide any other solution to your issues, would be that the apps do open, but then do not download the contents. Then I would suggest to test your connection through safari mobile. Try to connect to divineoffice.org -- if this does not work then there is some issue between your ISP and our servers, for which you should contact your ISP. If instead you can reach the site, then the apps should work and perhaps you just have to wait more for the apps to download and parse the data.

    Hope this helps!

    If nothing works for you, feel free to contact Apple through iTunes in order to get a refund. If they will deny it, please then contact us again and we will work out an alternative solution.

    Thanks,
    Mauro.
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  • I’m frustrated
    please someone help, i am unable to get nothing on my ipod touch on my app with the lastest software on it. I thought I was getting help, then it stopped, I have 4 surgework apps and non of them are working.

    This reply was created from a merged topic originally titled
    Divine office, Lauds, Vespers & compline don't work..
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  • I’m frustrated & angry
    I replied to your unfriendly reply yesterday. I have done all you suggested in deleting re-installing the apps, and everything that has been suggested and nothing works. I will be asking for a refund, as I am not satisfied with anything from your end, I've just been told the same old thing, over and over again. & I know I didn't get a reply to my requests for help, so please don't call me a liar, I paid for what is not working now, my ISP is in good order on my ipod touch and lap top, I've not been able tot get on to the divine office site for well over a year, I keep getting put through to get satisfaction. All my software is up to date, I waited long for the apps to download.
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  • Hello, I am sorry you are getting upset.

    I have double checked to verify your inquiries were being replied when you first complained and I have seen open questions I made with no answers or not enough detailed answers on your side for me to provide you with further help. You are now saying you are running the latest operating system, however you are not not telling me numbers:

    Is this iOS 3.1.3 on a first generation ipod touch?
    Is this iOS 4.2.1 on a second generation ipod touch?
    Is this iOS 5.0.1 on a third generation ipod touch?
    Is this iOS 5.0.1 on a fourth generation ipod touch?

    You mentioned you are using Lauds, Vespers and Compline.
    The latest version for these is 1.6.3, are you running 1.6.3?

    You said you "restored your ipod": did you restore from a backup or did you do a factory reset?
    In either case, what version of iOS did you install on the device?

    You did not describe your problem, are you experiencing crashes?
    Does the app stay open but remain empty?
    If you tap once on the screen, will the app tell you no audio available?
    What is the network status indicator in the bottom of the screen (on lite apps, top of the screen on the full version Divine Office) showing: are you marked as offline?

    You are now saying you are not able to access the Divine Office website for over one year. This means you cannot access http://divineoffice.org

    Please note if you cannot reach our website, the apps will mark you as offline and will not be able to download contents form it. This might be the root of your issue.

    Do you happen to live in a country or be using an ISP which for any reason may have blocked a catholic website?

    We had microsoft internet explorer lately setting our site as "malicious" because we are using Amazon affiliate links. We have been working to resolve this -- but since you are reporting an issue lasting for one year and this has happened in the last 4 weeks, this cannot be your issue. What web browser are you using and on what platform?

    If you are using the "lite" apps, I am available to provide you a free coupon code to download the full version of Divine Office for you to try.

    Thank you,
    Mauro
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  • I’m sad
    Hi I am using iOS on a 3rd generation, ipod touch, the apps were working fine till the begining of the year (Lauds, Vespers, Compline, Divine Office). The apps stay open but remain empty, (lauds, vespers & complilne) say NO PRAYERS AVAILABLE FOR (NULL) & (divine office) just remains empt, I have the lastest versions 1.6.3 of the apps. The apps apart from compline which was free, divine office shows as online one moment then offline the next, changing continuously the other 3 apps show as online yet no prayers available. I have spoken with my ISP they asure me there is nothing wrong with my connection!!!! I am not able to access your home site on my ipod or lap top, when I try to resolve this issue with help I get a message saying my computer appears to be correctly configured but the device or resource (divineoffice.org) is not responding . I live in the uk fortunately, and can see no reason why they would allow me access to a catholic site for a while then suddenly stop. I am using Internet explorer 9, windows 7. I don't know if it is the lite version I have. If you know anything about a firewall being able to block your contents, and can assist me to see if this could be the problem, I would be most greatful, as I have Windows firewall with advanced security. I just want my apps to work, I've spoken to many different people about the issue, how can something work for so long then suddenly stop, and I am doing nothing different than before, I can say that I popped into Apple store and connected to their wireless internet and the apps all started downloading and updating, and at home, it's messed up. Please may God bless you for the help, Kind regards Suky
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  • Hello Suky,
    This is very weird indeed. :(

    Especially since it works in the Apple Store but it does not work from your home!... You may try to download Chrome or Safari on your desktop computer to see if any troubleshooting message can help us better understand.

    Clearly, the issue here is that you cannot reach divineoffice.org and therefore your apps cannot download contents from our site. I will gladly give you a free promo code to download our full Divine Office app for iOS (please write me in email: feedback at divineoffice dot org) but even that way, you won't get prayers because you cannot reach our main website.

    First of all, you should try adding an exclusion rule to your firewall on your PC and your router so that it won't block DivineOffice.org for any reason.

    Second, we recently moved our servers so I would assume that for some reason your ISP is still pointing to the old IP address for our site. Since everything works from an Apple Store, then it is necessarily some issue at your place or with your ISP (I know they will never admit it, but we have hundred of users in the UK and nobody else raised this issue so it must be connected with something specific to your network configuration).

    In order to verify this is the case, please open your terminal and type:
    nslookup divineoffice.org

    If you need more detailed instructions on nslookup command on windows, you can look here: http://www.windowsnetworking.com/arti...

    Nslookup command needs to tell you that our address for divineoffice.org is 173.224.120.31.
    If it does not, then your DNS server (usually hosted by your ISP) did not update the records when we moved.

    Therefore, if that is the case, you can do the following:

    Alternative A: Change the configuration of your PC and your Router to use another DNS Server. Google provide DNS services, their servers are 8.8.8.8 and 4.4.4.4
    More info here: http://code.google.com/speed/public-d...

    Alternative B: add our IP address to your hosts file, copy and paste the following lines:
    173.224.120.31 divineoffice.org
    173.224.120.31 divine-office.com
    173.224.120.31 www.divineoffice.org
    173.224.120.31 www.divine-office.com

    Here is a site that tells how to edit the hosts file on windows 7:
    http://www.windowsreference.com/windo...

    If you do this on your PC only, this will enable your PC to reach us -- but won't do anything for the apps. Assuming you have a physical box that takes care of your networks (router/modem/wifi), you'll need to log into it and apply these changes in its configuration as well (try with firewall settings, if it fails change dns, if it fails change also hosts file). Your user manual should include instructions to do these things -- I can't really tell you how to deal with your router step-by-step since procedures will be different in each model.

    Please let me know how it goes!

    Thank you!
    Mauro.
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  • I’m anxious
    Hi, many thanks for getting back to me about my issue with the apps, I've tried safari and google chrome and both sites say that your site is not responding :-( I am not very good with computer tech, I know just the basics, so what you have suggested, I didn't even know where to start, I am at such a loss, my apps were working till the begining of the year and I am trying to think what could have changed it, I may have applied some windows updates, which they give out often, but I don't always take heed. I can manage to get to my sky router information eg. blocked sites etc, but I would need assistance in how to proceed, as I do not want to mess up any thing else, thank you for your patience with me, I'm sure you understand the frustration.
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  • I’m anxious
    Hi I am still waiting to hear from you
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  • Isn't there someone you know that can help you solve your computer problems? We can't help people with problems that are outside of our own systems because we have many thousands of people who pray with us each day and we wouldn't be able to do the work we must do to keep Divine Office running if we helped everyone with issues that we probably couldn't solve anyway. The best thing to do is as someone you know that is young to come and give you help.
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  • I’m angry
    Thats very Christian of you, not!!!! You take peoples money and don't want to help them after maybe the best thing, would be is that you return me money, not itunes or anyone else but you. I don't have anyone in my life to help me with issues like this, and everyone has said that the problem with my apps lies with your company. As I've stated please refund me my money if you say you can't resolve the issue, I could use the money else where, I am a single parent, not by choice and every single penny counts. I look forward to your reply, which I can already see, but I will not let this go, as it's the principle!
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  • Suky,
    Please send me the email address of your iTunes account in email (feedback at divineoffice dot org) and we will proceed in sending you a gift card as a mean to refund you the purchase of Vespers and Lauds.
    Thank you,
    Mauro.
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  • I’m undecided
    Hi I tried to e-mail you, instead I provide you my information you asked for as follows
    Hi my itunes account is sgill76676@hotmail.com or sgill76676@hotmai.com, I have 2 ids with them. The 1st mentioned is the one I purchased Lauds & Vespers & the 2nd one is the one I purchased Divine Office.
    I look forward to the return of my funds, shame the problem could not be resolved.
    Kind regards
    Suky
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  • I have instructed our accounting to get a gift card sent to your email address. Please note your ownership of the apps remains therefore if in the future you will be able to have your network issues worked out, you will still be able to use our apps.

    If you won't get your card within a week, please don't get upset and just write me back.
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  • Hi I spoke to my isp tech guy who said something about a bpn being restricted on your side of things, do you know what this is?
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  • Hello, we sent you an amazon.com gift card, would you please check on your spam folder to see if it got blocked there?

    We are not actively blocking anyone from accessing our website.
    Would you ask your provider to change your IP address? That might very well solve your issue.

    Thank you,
    Mauro.
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