Best Way to Email Support (What to include)

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  • Announcement
  • Updated 12 months ago
  • (Edited)
To help us continue to bring you the best customer service as possible, please post all general questions to  https://getsatisfaction.com/draft_analyzer.

If you are running into trouble with the app, please email us at support@draftanalyzer.com
Please remember to include:
  • Your Draft Analyzer League ID
  • Your Email Address Associated with your Draft Analyzer account
  • Details of the issue that you are having
  • Let us know if your draft day/time is close
Including these items will help us resolve your issue quicker.  During the workday emails are typically answered and resolved within a few hours or quicker, otherwise within 24 hours.
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Jay Bellville, Employee

  • 1972 Posts
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Posted 4 years ago

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Josh Chè

  • 2 Posts
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My draft keeps freezing in the later rounds.  What am i doing wrong?
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Jay Bellville, Employee

  • 1972 Posts
  • 211 Reply Likes
If you could send me your league ID I can take a look, if possible please leave the draft where it is freezing, and is it the Mock Tool that is not letting you pick or can you not pick at all
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Josh Chè

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Hi LeagueID: 136800.  Yes the mock tool.  Always freezes at the same spot.

Thank you
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Jay Bellville, Employee

  • 1972 Posts
  • 211 Reply Likes
Josh,

The problem was you did not have your Max column in the Roster Settings set to equal the number of rounds in your draft.  It was only set at 10 or 12 making the app think that is all the players you needed for your team.  I fixed this for you and now you should be good to go.

Thanks,
Jay
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Ronald Troum

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I cannot get my Yahoo leagues imported. Every time I try to do it I get this error message

Oops. Yahoo is unable to process your request.
We recommend that you contact the owner of the application or web site to resolve this issue. [95025] Close


I cleared the cache and disabled pop up blockers. Please help as I have drafts coming up!
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Jay Bellville, Employee

  • 1950 Posts
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Ronald,

Did you try to click the reset button on the bottom of the Yahoo Import page?

Thanks,
Jay
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Jason

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I am having this same problem.  I have tried this on Explorer, Chrome, and Firefox.  Each time I try to import my yahoo leagues and it takes m to yahoo to grant draft analyzer access to my yahoo account.  I click yes.  I get an email from yahoo stating I granted access and if this is what I wanted, I need not do anything further.  Yet, when I log back into Draft Analyzer, none of my yahoo leagues are in my dashboard.  MFL works great.  Yahoo, not so much.  Any advice?  Also, the leagues that I am the commissioner, I have set to public.
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Bob Modelski, Employee

  • 1264 Posts
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Hello Jason,
Have all the teams joined the league and is the draft order set?
This is most often the issue.
If you can please send your username to support@draftanalyzer.com we can take a better look for you.
If we cannot find an error in the import, you may have to set up a temp password so the programmers can take a better look at the data stream as we do not have admin rights there.
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James Shufelt

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I am in a fantasy keeper auction league that has been going on for 4 years.  I imported the fantasy ID number, but isn't it just supposed to show up or do I have to manually put in everyone teams and players?

Thanks, Jamie
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Jay Bellville, Employee

  • 1950 Posts
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Hi James,

What is the host site?  Also for Auctions you will have to manually enter in your keepers with their value and assign them to the appropriate team,  this information does not import.
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Mike Myslinski

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Hi,

my league id is 149922. i imported from yahoo. within yahoo, i've set up the custom draft order and keepers associated with each team. When i go to the software, the teams dont have their keepers nor is the the draft in the right order. is this normal? 

will it change when i sync with the live draft? appreciate any help, thanks!
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Jay Bellville, Employee

  • 1972 Posts
  • 211 Reply Likes
Mike,

Keepers do not Import so you will have to enter those manually.  If the rounds are all different for the custom draft order that also must be setup manually inside the draft order.  
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Mike Myslinski

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they are not different each round. i only set up whos first, second and so on
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Jay Bellville, Employee

  • 1972 Posts
  • 211 Reply Likes
Ok,  I would just manually change the order and save it so you do not have to Import your league again.  You can do this simply by changing the number to what pick the team name has on the Teams tab
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BoDEAN

  • 47 Posts
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Just purchased Lineup Analyzer, and ESPN league import. How long until I see those options available in the app?
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Jay Bellville, Employee

  • 1972 Posts
  • 211 Reply Likes
ESPN immediately under Import on the Home Screen (Dashboard)  and Line-up Analyzer will be available September 1st.
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Fred Person

  • 13 Posts
  • 2 Reply Likes
Script: http://draftanalyzer.com/Scrip...er/Football.Draft.OptEngine.js:323  Jay I keep getting this message when i try to draft someone.  I'm also getting a similar message when I start the program.  The program keeps locking up?  League id is 155190 on My Fantasy League.  Draft is in a week!!! This is what I get at the start of the program.
Script: http://ajax.googleapis.com/aja...ibs/jquery/2.1.1/jquery.min.js:2 I am using a mackbook

Fredperson40@gmail.com is the email used with account
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Jay Bellville, Employee

  • 1972 Posts
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Fred,

The problem in that league is the Roster Settings.  If you could send me over how many players you start at each position and how many rounds your draft is I can adjust those for you.
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Fred Person

  • 13 Posts
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Good Evening Jay,

The starting lineups are as follows:


Total Starters:8
 Number of Starting QBs:1
Number of Starting RBs:2
Number of Starting WR+TEs:3  SO you can start 2 wr and 1 Te or 3 WR and no TE or 3 TE
Number of Starting PKs:1
Number of Starting Defs:1

Would this also account for the slowness of the prgram.  it was taking over 3 minutes to register my draft picks when I clicked draft.
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Fred Person

  • 13 Posts
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17 rounds
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Bob Modelski, Employee

  • 1264 Posts
  • 72 Reply Likes
Hello Fred,
I set your Roster requirements to what we would recommend for your league.
With the way it was set up, I am sure there were errors that slowed it down greatly. You will not experience that now.
Please let us know if you have any other issues or questions.
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Fred Person

  • 13 Posts
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Alright I check and let you know.  Thank you for the quick response!!
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Fred Person

  • 13 Posts
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Jay and Bob,

I believe it is working now and the picks change much faster.  I'll will start playing around with it now and let you know if I need any further assistance.  By the way I believe that I purchased this product last year and I won my league !!  So thank you!!
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Jay Bellville, Employee

  • 1972 Posts
  • 211 Reply Likes
Fred,

Yes it could very well have to do with the speed of the picks, Bob is currently working on getting this set up for you and he will let you know when he is finished
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Fred Person

  • 13 Posts
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Great Thanks.
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Fred Person

  • 13 Posts
  • 2 Reply Likes
Jay,34144

One final thing.  I'm not sure if it matters whether or not I was logged into My Fantasy League when I entered the League ID.  So when i sign in the league ID is 34144
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Bob Modelski, Employee

  • 1264 Posts
  • 72 Reply Likes
The league ID at MFL and the one that appears on your draftanalyzer home page are different.
You can make sure the correct ID and SYNC info was added under the Settings options and general settings.
I checked and it appears to be correct. You should be good to go.
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Fred Person

  • 13 Posts
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Hey Bob one more quick question.  Are all rankings updated?  I keep running the mock draft and it keeps telling me to take Benny Cunningham even thought Adrian Peterson is still on the board.  Is there another setting that I'm missing?
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Bob Modelski, Employee

  • 1264 Posts
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Checking on this now Fred as that should clearly not be the case.
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Bob Modelski, Employee

  • 1264 Posts
  • 72 Reply Likes
Hello Fred,
The issue was that there was a 20 entered for kickoff return yards which scored them in the 8k point range.
I adjusted it to the correct setting and you are now good to go. Please refresh your page.
(Edited)
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Fred Person

  • 13 Posts
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LOL.  Scared the hell out of me. Yes it appears to be working great now.  Thank you!
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BS

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League ID# 155499

Regarding draft pick trades, it appears this only allows situations where two owners have swapped picks.  Is there a way to input for example that I don't have my 2nd round pick, and gave it to another owner?  We do this all the time in our league where as part of a trade you can give a pick, but it's not as if each owner are trading picks, many times just one way.

Thanks, Brandon

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Bob Modelski, Employee

  • 1264 Posts
  • 72 Reply Likes
Hello BS,
Yes, You can select the round as 0 for the team getting the pick.
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BS

  • 2 Posts
  • 2 Reply Likes
Great thanks, got it figured out!
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Bob Modelski, Employee

  • 1264 Posts
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just so you now, we update the projections at least once a day sometimes more.
We had Jordy nelson downgraded in about an hour.
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Fred Person

  • 13 Posts
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That's Great! 
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Brian M

  • 3 Posts
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I purchased the ESPN and Yahoo add ons, but on the dashboard screen when I try to enter my leagues, it states that I still need to purchase these 2 add ons. Is there usually a lag for the authorization to go through?
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Bob Modelski, Employee

  • 1264 Posts
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Hello Brian,
I do believe we got you going through email?
Can you please check that?
You should be all set and good to go. Just log out and back in and you will see the changes.
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Brian M

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I just got it Bob, email has been lagging recently. Thanks
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Da Doc

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LeagueID: 315043 

Just purchased Draft Analyzer 2017. Cant draft players on web version it says "Your account does not have access to this functionality, please upgrade!" 

and

The desktop version is not updated. It still has Adrian Peterson as Vikings. He play for Saints now..

please email or contact me back with a solution. Thank you
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Jay Bellville, Employee

  • 1966 Posts
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Burt,

The Stats for the new season will be uploaded and the Desktop App will be available for use by Monday 7/3

Let me know if you are still having any other issues with your account.

Thanks,
Jay
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Da Doc

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Thanks for the quick reply. I guess I have to wait until July 3.

PS Just curious is there a Desktop version for MAC computers if not when?
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Jay Bellville, Employee

  • 1966 Posts
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The desktop version is only available for Windows based pcs
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Da Doc

  • 5 Posts
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OK. thanks again for the quick response
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Da Doc

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The online version is working fine now, its July 3rd :). The desktop version rankings and players info is NOT updated.. It appears to have last years rankings/team info.. Is there something extra I have to do or is there another update coming soon??
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John Psilas

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League ID 328543 - I have my league settings from Yahoo populated into the draft analyzer and I got rid of the kicker - populated it as 0, yet when I go thru a mock draft its chooses kickers for everyone at the end. What gives?
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Jay Bellville, Employee

  • 1966 Posts
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John I adjusted you general settings to not include bench at any position which was causing the computer generated teams to take kickers.  Also please make sure to check your scoring settings the WR scoring seems pretty high
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John Psilas

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Thx Jay! I am not seeing where the WR scoring is high... can you help a bit more? Could it be because the 'standard' scoring section is filled in and I also filled in the 'recepts by position'? Are these additive?
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Jay Bellville, Employee

  • 1966 Posts
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John,

Yeah I would be more than happy to help.  If you want to send me over your scoring rules to support@draftanalyzer.com and I can compare them to what you have in the Draft Analyzer.-
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Fab

  • 12 Posts
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Wow, round 10 and the app crashes, removed all the manual draft picks I put in and I'm hung out to dry.  This is the first time.
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Jeff Weaver

  • 1 Post
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Is there a way to cancel my order from 10 minutes ago? This is just too busy...it's enough to give people epileptic seizures!
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ron o'donley

  • 138 Posts
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???????????????????????
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Jay Bellville, Employee

  • 1966 Posts
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Jeff please contact support with details of what your problem was
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Tom Hayes

  • 7 Posts
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can I have a refund.  The site is absolutely useless for me.  2 drafts with no help, no synch nothing.  I was better off before I purchased the "draft analyzer".  I didn't want something that takes 3 days to figure out.  I have yahoo of course.
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Chris Merchant

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i second that, i would like a refund too. its a shame as this was going to be my 4th year with ASL. 
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Tom Woods

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My Draft synch wont work either. I sat through my draft blind as I could not get it to work at all. My league ID is 859164. I followed your instructions to a "T". and feel I just threw away my money.
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Mohannad Almadi

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same thing happened to me, even after the draft, the in season analyzer is not working and shows no players no can sync.  either fix the problem or refund the money.
(LeagueID: 427351)
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Tom Hayes

  • 7 Posts
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mine didn't work for the draft either.  However, it has been working and synching for in season analyzer with suggested moves.  I bought it for draft help which I didn't get but at least in season help is something.  I just made sure saved info for synching in each league was correct.