CRASH DURING DRAFT - SECOND YEAR IN A ROW!!!! I want a phone call from support asap please.

  • 1
  • Problem
  • Updated 9 months ago
I downloaded this last year and had high hopes for it but it crashed during my draft. I am a data driven guy so I wanted to give it another shot. Just got done with my draft and this Analyzer wouldn't do a damn thing. This is coming from a tech consultant who is savy enough to try just about everything to get it working. Once the draft gets going and doesn't sync, then you are behind and it just doesn't want to pick up on that the draft is live. I took a video of what was going on too. From within my Live draft sync options in the analyzer it indicates that I'm synced with ESPN. I click into ready to draft and nothing. Clicked the draft toggle and got  nothing. Made sure auto sync was on then refreshed and nothing. Shows all the league teams correctly and draft. I did notice that the extension was in color for the browser running the analyzer and greyed out in the other. Does that mean anything? I have a draft coming up again in a could hours and want one of your customer support reps to call me. Either I can send a zoom  meeting link so we can screen share or I want a phone call.  This is unexceptionable, especially because I was promised last year that it was due to one night where the entire system went down. You took ownership and said not again next year so Im ticked.
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Kevin Kellish

  • 6 Posts
  • 1 Reply Like
  • Pissed, let down, frustrated, robbed

Posted 9 months ago

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Kevin Kellish

  • 6 Posts
  • 1 Reply Like
737-600-3963 is my number and I hope you take me up on this and work with me to get this going for my next draft. That's the least you can do 

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Kevin Kellish

  • 6 Posts
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To whomever the manager is that looks these over and verifies ticket issues were addressed. Jay Bellville called me to follow up on this and showed a great amount of patience as he went out of his way to help on a Saturday evening. We did eventually get the plugin to work after a complete reboot, but everything else was managed the same as I had been doing it all day and it not working. I just hope Its smooth sailing for my next draft tomorrow. I love your project when its up and working, but it scares me a bit with its unpredictability. All in all, I'm glad its working now and Jay was a fantastic help! Thank you