Problem with installing dropbox

  • Problem
  • Updated 1 year ago
I have a problem when i try install dropbox.... i get this message every time : Installation aborted.....
What should i do...... can someone help me please:)
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  • frustrated

Posted 6 years ago

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, Official Rep

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Hi Kimjor,

Have you tried installing the latest version of the client? You can find it here: http://www.getdropbox.com/install

Let us know how this works out for you.
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Thanx for the help Jon.... but i found out the problem myself.... actually was it my friend who couldnt install dropbox, but that was because he tried to do it at school...... it worked greate at home:P but still thanx for the help:)
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Priscilla Natukunda

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I have this same problem installing dropbox on windows 7 Ultimate I've tried all these solutions they aint working. what do I do?
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Windows 7 Pro. (tried latest version 1.6.4 then 1.6.6, tried 1.4.12, all failed) It was working for a while. Then started acting bad: Dropbox would work after a reset. Now it's dead. can't install. Deleted %APPDATA% -- disabled MSE... nothing works.
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I encountered the same problem when I was trying to install Dropbox on Windows (I've downloaded the latest build - 0.6.507). It stopped halfway with the message: Installation Aborted. Setup was not completed Successfully. Image here: http://yfrog.com/0hdropboxinstallfailp
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Lewis

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Same problem
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geoff

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I have the same problem as Lewis and rightbrainer Using windows XP professional
Geoff
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Alveoli

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same
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Marcella

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Having the same problem
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Drea, Customer Support Lead

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If you're having this issue with the default build of Dropbox, please try this build and see if the problem is resolved. If it's not, please contact support@getdropbox.com.

Windows: http://dl-web.getdropbox.com/u/17/Dro...
Mac OS X: http://dl-web.getdropbox.com/u/17/Dro...
Linux x86_64: http://dl-web.getdropbox.com/u/17/dro...
Linux x86: http://dl-web.getdropbox.com/u/17/dro...
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Toofan

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I had the same problem. It got fixed by running the installer as Administrator (right click -> run as administrator).
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gkumar

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I tried running as an administrator and still it freezes at "Setup was not completed successfully". I believe it must be some issue between the MSI and antivirus settings on my work laptop. Is there any exe or other setup file that I can install from? I am able to run those (such as Digsby, etc.) without problems
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René Lavand

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I had this problem right now when tryed to install dropbox.-.

SOLUTION:
install the C++ runtime library
or
manually download an install (put in windows\system32 directory) the needed MSVCP71.DLL
( http://www.dll-files.com/dllindex/dll... )

--------------------------------------------------------------------------------------------
For further.. refeer Dropbox install error: ImportError: MemoryLoadLibrary failed loading wx\_core_.pyd
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Meir Morgenstern

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I have similar issue with installing dropbox 0.6.537 on windows XP, is there an earlier version to install ?
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gkumar

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Lavand, the DLL fix did not resolve the issue. Is there any other way?
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René Lavand

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gkumar did you tried to install the whole visual C++ runtime library? could not be the only ddl missing in your system.
Otherwise, try to install a debug build (one of those posted by Drea will do the job) and check the error log, and then post the log here.
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gkumar

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I have Visual Studio C++ Express installed, and I manually placed the MSVCP71.DLL in Windows\System32 and Windows\System. I tried running the setup file here: http://dl-web.getdropbox.com/u/17/Dro... and the latest version of 570 too.
I get an error "Installation was not completed successfully"
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René Lavand

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ok go to the install dir (I gues was created there), open the installation error log and post what it says !
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gkumar

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Where is the log located? I do not see a log. I am installing off the Desktop into the default Program Files location
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retrohack

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Folks, I had similar problems on Windows7 Ultimate. It was not the VisualC++ libraries missing, nor did Drea's alternate install turn the trick.
What I found was that my first failed attempt left some files in temp. It is possible that I was missing the VisualC++ libraries at that time, because I did add them for a separate product (OpenSSL.) There were also a number of reg keys. I deleted all of those, and then re-ran the setup and it installed flawlessly.
In 7, check your userprofile\app data\roaming (which by default is a hidden directory!) for the temp files. I don't have an XP machine to check, but I am sure you can just search for anything with dropbox in the name and find it easily.
Cheers,
Ed
http://retrohack.com
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gkumar

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Retrohack, what registry files did you delete? I deleted a dropbox folder in C:\Documents and Settings\gkumar\Application Data\Dropbox and reinstalled. In the progress bar, I went further than before (3/4 as opposed to 1/4 towards completion) and then it hung again like my screenshot above. What registry entries did you delete? Perhaps once I know that, the installation will proceed to completion.
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croteaujames

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I deleted the folder mentioned by gkumar in last post and then it installed on a windows 7 computer after have the same problem prior.
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Mark Rivera

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create the folder tmp on your c:\ drive. as per logs, drop box set up cannot find any usable folder to store its set up cache files, this is why most of the install fails on windows 7.
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girishbogu

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I install Dropbox in my laptop-Windows XP with out any problem. but I could n't able to install in my desktop at work because of no admin privileges. Do you guys know how install drop box with out admin privileges please mail it to me girishbogu@gmail.com. Thanks in advance.
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ying.yao.lu

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windows 7 install problems,

shut off the machine, remove the readyboost thumbdrive
reboot and install

seems on my machine the software installer was getting hung on the readyboost cache
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nefycee

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I've got the same problem on Vista

This is my .log

Traceback (most recent call last):
File "dropbox.py", line 35, in
File "zipextimporter.pyc", line 82, in load_module
File "arch\__init__.pyc", line 11, in
File "zipextimporter.pyc", line 82, in load_module
File "arch\win32\globals.pyc", line 9, in
File "zipextimporter.pyc", line 82, in load_module
File "arch\win32\internal.pyc", line 22, in
File "zipextimporter.pyc", line 82, in load_module
File "comtypes\client\__init__.pyc", line 22, in
File "zipextimporter.pyc", line 82, in load_module
File "comtypes\client\_generate.pyc", line 18, in
File "os.pyc", line 433, in __getitem__
KeyError: 'PATH'
Traceback (most recent call last):
File "dropbox.py", line 55, in
File "ui\errorpopup.pyc", line 18, in boot_error_popup
File "zipextimporter.pyc", line 82, in load_module
File "ui\wx_custom.pyc", line 27, in
File "zipextimporter.pyc", line 82, in load_module
File "common.pyc", line 12, in
File "zipextimporter.pyc", line 82, in load_module
File "arch\__init__.pyc", line 11, in
File "zipextimporter.pyc", line 82, in load_module
File "arch\win32\globals.pyc", line 9, in
File "zipextimporter.pyc", line 82, in load_module
File "arch\win32\internal.pyc", line 22, in
File "zipextimporter.pyc", line 82, in load_module
File "comtypes\client\__init__.pyc", line 22, in
File "zipextimporter.pyc", line 82, in load_module
File "comtypes\client\_generate.pyc", line 18, in
File "os.pyc", line 433, in __getitem__
KeyError: 'PATH'
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mac0285

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Had the problem on windows xp 64. Right clicked on the install file, selected "Run as..." and selected the administrator account and unchecked "Run this program with restricted access" and it worked
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Lornajane Altura

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please help me with this problem. It says I can't install because of blank password, restrictions on policy. Thanks